We would be remiss if we did not take the time to let everyone know how exceptional the team at the…read moreAmTrust Fulton Ranch branch is every day! The branch manager Jacqueline Arcuri, who we have worked with for many years, is the perfect leader! She has a great staff let by her Assistant Manager, Armida Valenzuela, who goes out of her way to ensure customers feel right at home! The rest of the team, Ligia Barranco, who we have had the pleasure of working with often, and the newest member of the staff Cody Mumford round out the perfect team! They all go beyond the call of duty to ensure you have an exceptional experience during each visit! We highly recommend this branch with great interest rates, wonderful personal service and a family feeling every time you enter the bank!

Exceptional personalized customer service. The staff knows each customer by name and is very…read morehelpful. Myself and my parents have been customers for years. And the rates are much better than other banks!

Several years ago 15+ and after my wife retired to Sun Lakes and by chance decided to open an…read moreaccount at Bank of America and since in the lobby area there was their Investment counclor for which we decided to hear his "speal" as we were new to the area. We decided to place $5,000 with his program thinking as a long term resident it would improve a meger account that we had at the time. Advance then 5 years or so - made no interest pay, lost the $5,000 as he said the market dropped so much. When we went to the bank to see what could be done - low and behold he had packed up and gone !!!! Obviously since then we moved account to another bank with much sound advice - since, been able to recover some of the losses that we had with the Bank of America. Never again as we have now continually lived in Sun Lakes for over 30 years and as a new resident at that time watched the now "iron Oakes" club house under construction from our back patio in Oakwood.

My family scheduled an appointment to review our Mother's accounts when my sister was in town as…read moreshe lives in another state and was visiting for a short while. Our usual agent was on vacation for when we wished to have this review only because our sister was visiting. We were told that we could and would meet with a manager for our appointment since the usual agent was on vacation. When we arrived the teller asked if she could answer our questions, and she probed as to what questions needed answered, but we opted to wait for our appointment since we had one even though she made it clear that the review would be unnecessary until the CD's were due.. We did arrived ahead of our appointment time and still had to wait as there was no employees insight at the branch to help answer our questions even though we scheduled an appointment. Finally in the waiting lobby a man finally approached us. He did not introduce himself and did not offer us to go to an office to discuss our affairs and he stood over us in the lobby as if he didn't care what question we had. We had to ask him for his name and he said he was Jodie. He made us feel as if was wasting his time as there was nothing we he could do to help us. As when we were leaving Jodie looked at the teller and thy were laughing and we thought they were laughing at us. This experience has left our entire family wonder if we should be banking at Bank of America or if we need to be moving on to a bank that has better customer service and a staff that could accommodate our needs. Very sad experience visiting the bank of america in Sun Lakes, AZ

Attempting to withdraw $$$ from ATM they took the funds from my account but error dispensing…read more Employee said nothing they could do I would have to dispute. My financial institution says 60-90 days to resolve in the meantime DFCU gets free use of my money.

There is no concern about the customer I have a business account ant personal account. They take…read moreyou for granted and every time they don't do what would be expected "sorry" the central call center is a joke hours on hold and no solution. Sent a chat via on line no response. So they don't want customers. I expected better service from a credit union. We bank with a few and this is the worst.

BANKS SUCK!!!! I could tell you some stories...but the short version is "they suck"…read more If you are eligible you should join a credit union. They are much MUCH better. They don't try to fee you to death. They don't try to sell you on services you don't need. As a member you are part owner. They have no shareholders demanding ever-increasing profits. It's all very low-key, relaxed. First Credit Union is a good one. I've been a member for almost 20 years. Don't regret it for a moment. This particular branch is pretty much the same as all the others. Courteous, friendly, helpful staff. You can do whatever "banking" you need to do here. Plus they have a drive through if you prefer.

We had to come in to close out some accounts due to a family loss and the process was relatively…read morepainless. Due to COVID restrictions an appointment had to be made, which is fine, but its awkward to get to the door, which remains locked, and stand outside unnoticed. We had to call the phone number three times before someone answered but from there it was smooth sailing. I feel bad for the team working the branch because they are clearly spread thin and working hard to make it all work.

Had a great experience getting a few things notarized! The banker was personable and had great…read morecustomer service.

Tellers were very nice. Manager is very disrespectful. Don't come in here with a question! You'll…read moreget treated like an idiot

I was in the area for some business and had to make a stop in the bank Saturday before they closed…read more It's in a great location and very easy to access no matter what direction you're coming from. Once inside it was very nice and a member service rep instantly asked if I needed water or anything while waiting for a teller. They only had two tellers working and one was helping an older lady that took quite a while. There were only two people in front of me and it took about 15 minutes to get help. Service was good once I got to the teller, but they really should train the member reps to step in or something when a line starts to form and they have no other customers.

Deposited funds on June 18 Was notified funds available on June 22. June 21 notified delay of funds…read moretil 29th Funds were taken out of issuers account on the 20th and sent to wf per customer Wf refuses to speed up deposit even though they have the funds I think the banksters are at it again We would be in jail for this behavior as an individual The 1 star rating for this branch and company is too high

I recently had a fraud situation with my debit card that the branch manager, Matthew Lasconia jr,…read morewent above and beyond to help me with. He was persistent with the WF higher ups and was able to get my money back. Amazing customer service!!!

Easily accessible location with large parking lot and drive up atm. We were in and out in minutes.read more

I have been to many branches and always get a smile and excellent service . The teller is often…read moreable to answer questions without waiting for a csr. No hidden fees, non of the garbage my husband hears at Chase! Love my Credit Union

Been a member for over 25 years. Gone downhill quickly in last 10 years. The last year has been…read moreABSOLUTELY AWFUL. They communicate their changes with little to no notice. Be prepared to run into many a headache accessing their online banking. They will update things without any notice to their customers. You will go to log in and your account can't be found to even do anything. You are basically held hostage trying to get into your account. Plan on spending 1 1/2 hours on the phone waiting because they are busy, and another 30-45 minutes to set everything up again. Then, you'll want to brace yourself, because they will lock you out again,a couple months later. Their system doesn't tell you you need to create a new password , it tells you they can't locate your account. Reality is they added a new password requirement. And the Desert Financial madness continues. It's called deja vu people! Speaking of the incompetence...how hard is it to email or mail notifications to customers? Or even post some sort of notice on their website since their system can't notify people as to what the error really is? ...unthought of concepts to them apparently! Guessing that's why they changed their name recently from Desert Schools to this Desert Financial- they have got to distance themselves from the ramifications. Unless you have lots of time to waste trying to access YOUR money - Customer beware!!! Desert Disaster Financial is more like it!