We would be remiss if we did not take the time to let everyone know how exceptional the team at the…read moreAmTrust Fulton Ranch branch is every day! The branch manager Jacqueline Arcuri, who we have worked with for many years, is the perfect leader! She has a great staff let by her Assistant Manager, Armida Valenzuela, who goes out of her way to ensure customers feel right at home! The rest of the team, Ligia Barranco, who we have had the pleasure of working with often, and the newest member of the staff Cody Mumford round out the perfect team! They all go beyond the call of duty to ensure you have an exceptional experience during each visit! We highly recommend this branch with great interest rates, wonderful personal service and a family feeling every time you enter the bank!

Exceptional personalized customer service. The staff knows each customer by name and is very…read morehelpful. Myself and my parents have been customers for years. And the rates are much better than other banks!

My family scheduled an appointment to review our Mother's accounts when my sister was in town as…read moreshe lives in another state and was visiting for a short while. Our usual agent was on vacation for when we wished to have this review only because our sister was visiting. We were told that we could and would meet with a manager for our appointment since the usual agent was on vacation. When we arrived the teller asked if she could answer our questions, and she probed as to what questions needed answered, but we opted to wait for our appointment since we had one even though she made it clear that the review would be unnecessary until the CD's were due.. We did arrived ahead of our appointment time and still had to wait as there was no employees insight at the branch to help answer our questions even though we scheduled an appointment. Finally in the waiting lobby a man finally approached us. He did not introduce himself and did not offer us to go to an office to discuss our affairs and he stood over us in the lobby as if he didn't care what question we had. We had to ask him for his name and he said he was Jodie. He made us feel as if was wasting his time as there was nothing we he could do to help us. As when we were leaving Jodie looked at the teller and thy were laughing and we thought they were laughing at us. This experience has left our entire family wonder if we should be banking at Bank of America or if we need to be moving on to a bank that has better customer service and a staff that could accommodate our needs. Very sad experience visiting the bank of america in Sun Lakes, AZ

Bank of America used ot offer a single digit fixed rate of interest credit card to college students…read morein 1995. It was a Visa for 9.9% and Sylvia Coats ran the program. This was right before the merger with NationsBank in North Carolina. Today its 15%, 18%, 21%, 24% and rising as I write this I cited this bank as once being awesome while it was directed by Sylvia Coats (particularly for the college undergrad program). But then it got aquited. This list of businesses get ruined / will be ruined when they're bought by a bigger entity. Nations Bank bought b of A. It made this list http://www.yelp.com/list/businesses-that-will-be-ruined-when-they-sell-pasadena For regulators that believed mergers savings would be passed onto the consumer I have another Yelp review of the OCC. It is the hiLarryAss review I wrote of the OCC (Office of Comptroller of Currency) its also at 1825 Buckeye Road

There is no concern about the customer I have a business account ant personal account. They take…read moreyou for granted and every time they don't do what would be expected "sorry" the central call center is a joke hours on hold and no solution. Sent a chat via on line no response. So they don't want customers. I expected better service from a credit union. We bank with a few and this is the worst.

From the owner: Located at the northwest corner of Alma School Road and Chandler Heights Road…read more Since 1939, we've helped thousands of members save money and achieve their dreams. We've grown from a small credit union serving the educational community to the Valley's largest credit union, dedicated to serving Arizona residents statewide. Insured by NCUA | Equal Housing Opportunity

We had to come in to close out some accounts due to a family loss and the process was relatively…read morepainless. Due to COVID restrictions an appointment had to be made, which is fine, but its awkward to get to the door, which remains locked, and stand outside unnoticed. We had to call the phone number three times before someone answered but from there it was smooth sailing. I feel bad for the team working the branch because they are clearly spread thin and working hard to make it all work.

BANKS SUCK!!!! I could tell you some stories...but the short version is "they suck"…read more If you are eligible you should join a credit union. They are much MUCH better. They don't try to fee you to death. They don't try to sell you on services you don't need. As a member you are part owner. They have no shareholders demanding ever-increasing profits. It's all very low-key, relaxed. First Credit Union is a good one. I've been a member for almost 20 years. Don't regret it for a moment. This particular branch is pretty much the same as all the others. Courteous, friendly, helpful staff. You can do whatever "banking" you need to do here. Plus they have a drive through if you prefer.

Bring back your old tellers please! New teller was terrible…read more Didn't care for the service today Explain to me how it's paperless when you have to print paper slips for me to verify the bank accounts when you could have just let me write a slip out so I don't have to go back and forth to confirm with you....in the end you still need to look at my note. I've never had this much annoyance and hassle when I wrote it out withdrawal slip. It's stated clearly to teller what I want done. I just dont care for the overconfident, you are right and the know it all attitude I didn't care for the comments neither. It was annoying and irritating. She needs to go.

Just wanted to put in a nice review for a banker here named Blake Wickert. Recently was caught up…read morein a scam and got my account restricted. He helped me tremendously. He did not simply accept that nothing could be done to help me at the time. He went above and beyond the call of duty to get me new accounts, get my old accounts closed, regained my online access to my accounts, and gave me great timelines for when everything would be perfect again. He was personable and patient and non judgemental. He called several help lines in order to get me all the information I needed and even helped me enroll in free credit journey, helped me set up my autosave and and showed me how to more easily add my bank card to my digital wallet. It took around two hours and I appreciate his help so so much. -Lola

Deposited funds on June 18 Was notified funds available on June 22. June 21 notified delay of funds…read moretil 29th Funds were taken out of issuers account on the 20th and sent to wf per customer Wf refuses to speed up deposit even though they have the funds I think the banksters are at it again We would be in jail for this behavior as an individual The 1 star rating for this branch and company is too high

I was in the area for some business and had to make a stop in the bank Saturday before they closed…read more It's in a great location and very easy to access no matter what direction you're coming from. Once inside it was very nice and a member service rep instantly asked if I needed water or anything while waiting for a teller. They only had two tellers working and one was helping an older lady that took quite a while. There were only two people in front of me and it took about 15 minutes to get help. Service was good once I got to the teller, but they really should train the member reps to step in or something when a line starts to form and they have no other customers.

Wells Fargo stole over $17,000 out of my personal account for a failed business. They have shut…read moredown all lines of communication and have engaged in deceitful business practices. Never bank with them. Predators waiting until I got paid, then took the money. Missed my mortgage, healthcare, everything. They said they watched to see when it was coming in.

Easily accessible location with large parking lot and drive up atm. We were in and out in minutes.read more

I have been to many branches and always get a smile and excellent service . The teller is often…read moreable to answer questions without waiting for a csr. No hidden fees, non of the garbage my husband hears at Chase! Love my Credit Union

Been a member for over 25 years. Gone downhill quickly in last 10 years. The last year has been…read moreABSOLUTELY AWFUL. They communicate their changes with little to no notice. Be prepared to run into many a headache accessing their online banking. They will update things without any notice to their customers. You will go to log in and your account can't be found to even do anything. You are basically held hostage trying to get into your account. Plan on spending 1 1/2 hours on the phone waiting because they are busy, and another 30-45 minutes to set everything up again. Then, you'll want to brace yourself, because they will lock you out again,a couple months later. Their system doesn't tell you you need to create a new password , it tells you they can't locate your account. Reality is they added a new password requirement. And the Desert Financial madness continues. It's called deja vu people! Speaking of the incompetence...how hard is it to email or mail notifications to customers? Or even post some sort of notice on their website since their system can't notify people as to what the error really is? ...unthought of concepts to them apparently! Guessing that's why they changed their name recently from Desert Schools to this Desert Financial- they have got to distance themselves from the ramifications. Unless you have lots of time to waste trying to access YOUR money - Customer beware!!! Desert Disaster Financial is more like it!