The company I work for has been banking with Wa Fd for over 10 years now. I have been going to this…read moreparticular branch for 6 out of those 10 years and I just have to say, hands down these ladies are all amazing in their customer service and super friendly attitudes. Special shout out to Teri though :) Not only is she the best, she goes out of her way with her superb customer service and her knowledge of banking matters! Highly recommend banking here!

From the owner: WaFd Bank is located at 5852 E McKellips Rd, Mesa, AZ, 85215…read more We serve communities across nine western states with more than 200 branches and thousands of fee-free ATMs. We've been helping our neighbors thrive for almost 110 years. WaFd Bank is also an SBA preferred lender. As a full service commercial bank, we offer a variety of checking and savings accounts and business banking from large corporations to small businesses. While we offer the latest in digital banking tools, we know relationships matter. We are here to earn your business through straightforward solutions across all platforms. See why Newsweek awarded us Best Big Bank three years in a row. Member FDIC.

keleigh patterson was the best banker i have ever banked with in 40 years!!!!! i will be bringing…read moreall my family to her bank.

This is our new old bank. We moved away and have returned. They still remembet us. I like the…read morecustomer service here. Located in a Safeway store it is conveniently located.

So, I went to Desert Financial Credit Union to get a new debit card since my previous one was…read morecompromised. When I arrived, the process was fairly straightforward. However, the agent informed me that in order to activate the card and change the PIN number, I would need to call the number stated on the information paper she provided. It was a bit inconvenient to have to go through this process instead of doing it at the bank, but I accepted it. I rarely use my debit card since I prefer using my credit cards for points and rewards. A few days later, I decided to call the number she had given me, but to my surprise, it did not work. The number appeared to be disconnected. When I attempted to contact their customer service, unfortunately, I received a recorded message that says it was outside of their operating hours, and I was unable to receive any further assistance. I don't have a lot of confidence in a bank that can't even get their phone numbers in order. Due to this frustrating experience, I'm inclined to leave a one-star rating.

I wish I could give 0 stars. Their customer service is THE WORST! I have an account with Chase & B…read moreof A and they give you until 9pm that day for you to make sure your negative balance is taken care of before they start hitting you with OD fees. At Desert? Something can come out & I'll make a deposit literally a minute later and they will STILL hit you with a $30 OD fee. We have this account open just for whatever...The bank's location (Stapley & Brown) is close to our house & EVERY. SINGLE. TIME we try to make cash deposits at the drive-thru ATM, it is 8/10 times broken. Then you'll have to drive around & go in for the ATM inside the building & if it's after-hours, you'll have to insert your card to get into the building & ofc THAT doesn't work. This banking institution is greedy, they love over-charging you with fees & we will be closing our accountS (Checking & Savings) soon after I write this review. NEVER BANK HERE!

I stopped into the branch to withdrawal some money on my lunch break. After explaining some issues…read moreI was having to Richard he was more than helpful. He went out of his way to make things happen. I couldn't have been luckier to work with him. No one has time or money to waste and Richard helped me with saving both!

We have purchased 11 houses over 26 years, refinanced, etc. We have a trust and never had a…read moreproblem. They told us they wanted us to rename our trust because a memo from 26 years ago didn't match what was on our trust. Then we could move forward with the HELIC??? Unbelievable

I'm mainly giving the five stars to Michelle at this branch. She was so sweet about helping after…read moreseeing the desperation in our faces after having been to three other chase locations. We explained the situation to her and she was able help us in a gif. The teller in the front was also doing her hardest to help with the second portion of the urgent need we are dealing with, although time wasn't on our side today they were so helpful.

ATMs never work at ANY of the MESA Locations. I'm switching banks because I can never deposit or…read morewith draw from my account when I need to.

Taking an auto loan from first credit Union should be the very Last thing you ever do in life!!…read moreThey are predatory lenders! I took a refinance auto loan from them, it was as by Far the worst loan I've ever had! I have a 720+ credit score, but clearly somewhere in the very fine print ;The loan was so Front end Loaded of my $850 payment only $130 went to principal!! The car would've been worth zero by the time I ever paid it off thank God my husband bailed me out and paid off the loan in full. But please Spread the word, and don't let anyone you love get caught in an auto loan with these predators!!

They have the worst customer service I've ever dealt with. The reps are rude, condescending and…read morearrogant. I'd run from this place if I had any options.

One banker. No customer service. Absolutely crazy bank has ONE banker. Will be moving to Chase.read more

After 40 years as a loyal customer, I can say with absolute conviction that Wells Fargo is a…read moredeplorable, customer-betraying disaster of a bank that deserves to be shunned. This institution, which I once trusted with my finances, has revealed itself to be a soulless machine that prioritizes corporate greed and incompetence over the people it claims to serve. Next week, I'm closing every single one of my accounts--not because I want to, but because Wells Fargo's relentless failures have left me no choice. Unlike them, I have the integrity to handle this face-to-face, a concept their spineless leadership clearly doesn't grasp. Let's start with their so-called "customer service," a term I use loosely because it's an utter sham. Most of their support is outsourced to call centers outside the United States, a slap in the face to American customers like me who run U.S.-based businesses and expect domestic accountability. When you finally get through their infuriating phone maze, you're met with representatives who are either clueless or outright dismissive. Case in point: a senior supervisor, who I'll call "JoJo the Monkey" since Wells Fargo refuses to provide last names or employee IDs for accountability, had the audacity to laugh at my legitimate concerns. When I asked if he was an attorney or part of their legal department to justify his pompous lecture about "the law," he cackled again, mocking my frustration. This isn't service--it's a deliberate attempt to belittle and alienate a 40-year customer. The final straw--and the reason I'm done with this pathetic excuse for a bank--is their handling of a $158.07 dispute that reeks of fraud. I reserved a full-sized car through Thrifty Car Rental (unbeknownst to me, now owned by the equally deplorable Hertz) for a critical business trip in Augusta, Georgia. Upon arrival at the airport, a lying, manipulative counter agent claimed there were "no other cars on the lot" and forced me into a compact Nissan Sentra instead of the promised Chevrolet Malibu or similar. This wasn't just a minor inconvenience--it was a bait-and-switch scam, plain and simple, especially egregious given my upcoming knee replacement surgery, which makes compact vehicles physically unbearable. In Augusta, with limited Uber or Lyft options, I had no choice but to accept the subpar vehicle to attend business meetings and scout housing. I needed a car, but I expected and deserved what I paid for.When I disputed this fraudulent charge with Wells Fargo, I expected support from a bank I've trusted for four decades. Instead, I got incompetence and betrayal. JoJo and his band of bumbling colleagues dismissed my claim, insisting it wasn't bait-and-switch or fraud despite it fitting the exact legal definition of both. Their reasoning? I "accepted" the vehicle--ignoring the fact that I was coerced with no viable alternative. To add insult to injury, Wells Fargo demanded the same paperwork four separate times during the dispute process, closing my case prematurely and forcing me to call repeatedly to confirm they even received my documents. This isn't just negligence; it's a deliberate tactic to wear customers down and protect corporate giants like Hertz/Thrifty at the expense of loyal clients. Meanwhile, as Wells Fargo screws over long-time customers like me over a measly $158.07, they have the gall to run ads bribing new business account holders with $400 bonuses. Let that sink in: they'll throw cash at strangers while refusing to stand up for a family they've served for 40 years. It's a disgusting display of misplaced priorities and moral bankruptcy. Their leadership is a masterclass in incompetence, hiding behind anonymous supervisors and refusing to take accountability for their failures. They reward fraudsters like Hertz/Thrifty while punishing the very customers who've kept them afloat for decades. Wells Fargo's entire operation is a disgrace. Their outsourced, unhelpful customer service, their spineless and mocking "leadership," their refusal to fight for customers against clear fraud, and their obsession with profits over people make them unworthy of a single cent. I'm done with this vile institution, and I urge anyone reading this to steer clear. Take your money to a bank that values you--because Wells Fargo certainly doesn't. One star is too generous for this cesspool of a company.

This credit union does not take Zelle. Hard to believe but true. They have something called pay it…read morenow if you want to pay someone direct and it looks almost scam me so anyone that I am sending money to I have to start off by telling them that it's not a scam. The service is usually decent here although not all of the customer service people know what they're telling you is accurate. I've been a member for a long time but I'm definitely considering moving my money and my time to another bank

I absolutely love Desert Financial. I've had all the big banks and they've done nothing but screw…read moreup my accounts and charge me ridiculous fees. I finally have a bank that I'm not getting charged ridiculous fees at. Also Customer Service is always phenomenal. I can actually get a hold of a person and talk to somebody without being on an automated system for 10-30 minutes like the big boys. Never once have I had a bad situation with Desert Financial. This branch is awesome, looks like they have some seriously great management!!

An ATM without cash is unacceptable! Especially when it isn't a drive through…read more The person who walked up after me said it is often down.

They have the wring hours listed! I raced here to get a bill paid and according to YELP and The…read moreWells Fargo web page they were supposed to be open until noon. They were not!!!!!

Ashley G is the absolute best and most helpful!!!! im so grateful and had the most pleasent…read moreexperience! I'm a young business owner and she has helped me understand so much of this process easier!

ASHLEY WAS AMAZING! She deserves the biggest raise you can offer. She was so helpful,…read moreknowledgeable, and kind. So glad that we bank here!!