We've banked at several big name banking institutions over the years and have always been left…read morefeeling as if we were just a number....horrible customer service. It was time for a change, so we decided to try one of the smaller credit unions in our area. We chose Mountain Credit Union based on the great reviews, and honestly it has been by far the absolute best banking experience we've ever had! When we walk into our local branch everyone greets us with a friendly "hello" and most times they even remember our name! The banking associates always strike up a conversation and leave you feeling like you've known them for years instead of the 'awkward robotic silence' while your waiting for the teller to complete your transaction. I had an issue with a few overdraft fees that were actually my fault and they happily refunded the fees and understood that no one is perfect, we all make mistakes. Absolutely the best customer!

They don't care about their members! Stay away. Go to another credit union but this clown ass…read morecompany! I've been with this company since they started in AZ, I referred 1000s of people to this place. Not no more.

Don't do it absolute worst people to deal with.I paid for 7 and a half years and asked for a paper…read moretitle.They wouldn't give it to me sent me letters that don't make any sense.Then, I tried to close my account and that's an absolute freaking nightmare.So, my advice is don't do it to begin with.Find somebody else anybody else to do business with you'll regret going g there.

I enjoy visiting Pinal Federal Credit Union on Hunt Highway. The Tellers and Managers are always so…read morefriendly and very helpful. They are also very personable with all of the customers. I always leave with a smile.

I had a good experience here today! The staff at this bank were polite but the kids area really…read moremade me want to make this my BMO to bank at. They have a kids area with a table and toys. That really helps in a situation where kids need to be occupied during important transactions at the bank. Thanks BMO!

I would like to alert the public about a terrible business practice being done by dessert financial…read morethat has left myself and 2 other families literally homeless. They act like you are doing a loan with them but are outsourcing all FHA loans through a company called NewRez to actually do all processing and underwriting. We have been working with Cory Talbert at Desert financial Who advised all parties loans had gone through. We all moved out out of our homes only to find out the loan was not processed at all. This left us with U-Haul's packed up and no Home to live in. instead of rectifying the solution he asked for another three week extension. Upon the clothes of the three week extension, May 22, we were alerted that they underwriting still had not completed processing the loan efforts and we were stuck again, not knowing anything other than it's not his fault and they outsourced to NewRez. This Company also fails to respond or take responsibility accountability. We are all still homeless with no concrete closed date provided. I'm gonna recommend anyone that I know to stay away from these two companies as they are not reliable and will end up costing me money in the long run.

Went in to sign up for a new account. The person who helped (Lily) me was very nice and sweet. She…read moreexplained everything to me, went over any options I might like to add and made sure to answer all my questions. At the end she told me they do follow up calls to make sure everything is going ok. I missed her first call and keep forgetting to call back. So far I'm very happy with this place. So glad I found this stand alone as mostly I only see this bank inside grocery stores and I didn't want an experience like that.

I don't do this often, but I have met with the Branch Manager at the Power Road, Red Mountain…read morelocation and will amend my review of WF (at least for now). While their corporate "teams" leave a GREAT DEAL to be desired, Nate Weikel is an excellent example of what a leader should be! His team at this branch is stellar! Paul is a gem and a gentleman! Thank you for restoring some measure of faith with Wells Fargo where I truly felt that all hope was lost.

Nothing like being treated like a criminal and accused of bringing fraudulent checks into the…read morelocation. I have banked with Wells Fargo since I began working as a kid. I get 2 checks from a huge Billion dollar company because they tried to screw me for 4500 and they got caught by an attorney with others like myself and they had to pay. Take it to my bank and the rest is history. I might add I just added 4 new checking accounts to total my accounts at 9 and I get treated like this. Impressively low service.

One teller and random employees in the lobby not helping out. Nine people in line. They have…read moreclosed most locations in the area on Saturday. Horrible!

Not a single customer inside but they said they were too busy to do a notory. While 4 employees…read morewere talking to each other. Leticia Badillo should be ashamed for running a branch like this. No wonder they barely have a one star rating.

I needed to open an account for probate and a personal account as well and the bank personnel…read morehelped me tremendously. They made the process run smoothly and were extremely helpful because I was unfamiliar with the probate banking process. The personal account was a breeze. I have since called the bank for information and help with closing, transferring account funds and how to change the setup info for direct deposits I needed to transfer. They always answered my questions even if I had to ask in a couple of different ways because of changing technologies. Great help and very patient.

The staff at this location are more than fantastic! Super helpful, very friendly and very…read moreinformative. I love banking at this location. They take the time to explain everything to you, even if they are a little on the busy side. I never feel rushed, everything is always explained thoroughly before I leave the counter. As I said before, a fantastic staff!