I had an issue with Chase and Lorraine was extremely quick to help me. I was funneled through so many calls on the Chase customer service line and made no progress with my issue. On my other visits the staff have always been so kind and I am always greeted at the door! Great Chase location. read more

Honestly I usually have a good experience here but I once withdrew like $100 in 5 $20s and I just got $5 bills which obviously isn't ideal! It took me at least an hour on the phone and a few days of waiting for it to be resolved. This was from the ATM which normally is fine and the service here is fine, but that one incident was pretty rough. It was a big waste of time :( Sadly if that happens, the workers here cannot help, it is something you have to call corporate for. And it will take a few business days for their review process. I had to call the number on my card, stay on hold for a long time, and wait a few days after the conversation. I might update this review if this doesn't happen again since this is my nearest Chase ATM when at home. read more

Only back I trust. Had issues with Patelco opening a closed credit card. Never had an issue with Chase. They aren't always the best with customer service but they are good with our money. read more

Quick take: Great customer service This is my first time going into a Chase branch for assistance. This location provided great customer service. I had an issue with a credit card and they took care of my issue. I had a great experience with the person at the counter/window. Also great customer care by the Saturday Supervisor. I should consider bringing more of my business to Chase. Thank you for helping me resolve my Chase banking issue. read more

I went to this Bank branch twice, and sad to say, the lazy bank staff named Matt Johnson advised me to come back twice. IMAGINE I spent my time, gasoline, etc., and asking the help of this Chase Branch, I was not lucky. But thanks, GOD Lorraine Ying Li, help me with my bank issue. She assisted and helped me. I am giving her five stars. Unlike Matt, a sluggish bank worker. This is the first time I encountered a lazy bank worker with this branch. Unlike Mustafa Nawabi very friendly and accommodating bank staff. Mustafa works in this branch years ago. Matt Johnson needs to EXAMINE himself on how to deal with Chase Bank clients like me who have a six business accounts and one personal account. read more

This is an overdue review. Matt Johnson provided excellent services for my Private Client Account. Matt got promoted. Congratulations to Matt! Recently the customer service screwed up my account links to my both kids' after I changed my account type. Fortunately Lorraine Li swiftly solved the problems and successfully re-linked our accounts based on our needs. We sincerely appreciate Lorraine Li's quality service. read more

This isn't my first time experiencing horrible service at this branch. I finally decided to write a review because nothing seems to change. This branch truly has the worst service. They don't seem to care unless they hear you want to open a new account. During this visit, after I finished my transaction with the teller, I asked if there was a banker available. I needed some maintenance done on my account and it wasn't something I was able to do through my online banking. The teller was very sweet and walked around from behind the counter to go to the banker's office and let him know I needed help. The banker just continued to stare at his computer and glanced at me for a bit and then continued staring at his computer. He said something to the teller and the teller came out to tell me there are no bankers available, but to have a seat and a banker will be right with me. I waited fo 21 minutes and the lobby seats are positioned where I face straight towards that banker's office. His name is Mustafa and he was just leaning back in his chair with one hand on his mouse and not really moving much. You could tell he was just surfing the internet. That wasn't the body language of anyone who is working on something for another customer or doing any type of work. He just kept leaning back in his seat and when he noticed me looking at him, he finally got up and went to the back somewhere. There was no acknowledgement or "someone will be right with you." He just didn't want to help because I didn't have a sales transaction for him. I had to wait for another banker to come back from her lunch to help me. I eventually waited a total of 32 minutes and Mustafa hadn't helped one person. He obviously didn't have an appointment because he had come back out and started chatting with another employee in another office. That other employee wasn't a banker though, so he couldn't have helped me. The banker who came back from her lunch helped me and i was in and out in 9 minutes. It wouldn't have taken him long to help either and would have saved me 30-35 minutes. This is definitely a branch that needs to train their employees a bit better. read more

Chase Bank - Banks & Credit Unions Near Me - San Ramon, California

By far the worst Chase branch I've ever visited. Went there today to open an IRA account and was turned away by an arrogant and rude site manager. I was first told they did not provide such service. After I questioned that, she changed her story by saying I need to make an appointment prior to visiting the branch. Even though there were 2 bankers in the office with one of them apparently available. Clearly the staff there, especially the manager at this branch, have no interest in serving their customers and retaining their business. Wish I could give them a zero star. read more

I hate to give one star but. The private banker Knows nothing! He messed up our accounts! All other chase bankers told us this guy set up everything wrong. He never return our call. We asked other chase banker to contact this banker from different location, he finally picked up and told us don't worry, everything is under control. And our account is closed now by chase. This guy is really unreliable only about sales. read more

Chase Bank - Do not go for him! Never return call, set up account wrong. Only about sales - Banks & Credit Unions Near Me - San Ramon, California

Worst customer service I've ever experienced. The teller's name was Justin & he just seemed like to have a bug up his ass. Poor attitude like he didn't want to be there. While I was in line, he told the customer he was dealing with "Next time make the deposit at the ATM." Well if we all did that, you'd be out of a job buddy. When I got up there, I put my cash & deposit slip on the counter in front of him. After messing around with his papers for a few seconds, he looks at my cash & deposit slip & asks in a very aggressive tone "What do you need?" I slide my cash & deposit slip towards him. He completed my deposit & when my receipt finished printing, he looked at it, looked at me & said "All yours buddy" & walked away. He didn't hand it to me. I ripped it out of the printer & went about my way. Very rude & disrespectful. Guess I'll be looking for another bank to do business with. read more

Brandon the private banker was really nice. He engaged in meaningful conversation without being nosy and answered my questions. Very friendly read more

Chase Bank - Phone numbers for credit card services - Banks & Credit Unions Near Me - San Ramon, California

Extremely poor customer service and hostile tone. Made it seem like I was wasting their time by being here.

I don't usually give one-star reviews, but I think it's well deserved here. My husband and I wanted to open a new account so we called ahead to make an appointment for a Saturday afternoon at 3 p.m., knowing that the bank closes at 4. The woman on the phone was friendly and confirmed that her manager could meet with us at 3. We arrived at 2:50 to check in early for our appointment and when we told the teller (same woman who made the appointment for us over the phone) that we had a 3 p.m. meeting scheduled, she said to me, "Didn't anyone tell you? It's going to be 3:15 now." Um. Ok. No one told me and the only person I've had contact with at this branch was you. Anyway, we understood that sometimes meetings run later than planned. We sat down in the waiting area and at 3:20, the gentleman who was supposed to meet with us walked over and said that it would be another five minutes. He went back to his office and over the next 20 minutes, walked through the lobby a few times looking very busy but never making eye contact with us again. By 3:50, we'd had enough. We told the teller that we were leaving because we didn't want to waste any more of our time. I get it that sometimes previous meetings take longer than expected. At least have the courtesy to be honest and tell us that you won't be able to see us that day or that the wait will be more than an hour. If anyone at this branch had the common decency to be honest and let us know that we likely wouldn't be served before closing time, then we would have understood and come back another day. As it is, I feel like they've completely wasted our time and they've lost our business. To top it off, during the hour that we spent waiting in the lobby, we overheard the same teller raise her voice to a customer condescendingly. Everyone could hear her discussing the poor woman's private information and even had the nerve to say to her sarcastically, "Don't you understand?" If that's how customers are treated here, then maybe it's a good thing that we didn't open an account. read more

No complaints! Super helpful every time I come, though I must note that I do not come often because there is no need for me to. I got my first debit card here and the man was so nice and helped me out and made the process so simple. read more

These 5 stars go completely to Mustafa and Lindsey. They provided a printed document to me that I really needed. What excellent customer service considering that I do not have an account at their bank. read more

Brendan and Tina are awesome and they helped my daughters setup high school accounts with a lot of good advice. I recommend them highly at this bank location. read more

Very helpful ladies work here! They weren't focused on leaving at 6pm, they were focused on helping me the best way possible. Thank you Fina

I went here intending to get a statement showing that I had maintained a CA bank account--proof of residency for local tuition--and the teller printed off the same statement I could have downloaded online. I told her it needed to show that it was at a California Chase location, and she stamped it with the branch stamp. This took about 12 minutes. The next day, a six dollar fee showed up on my account. For printing a statement! The same statement I could have downloaded for free! And she didn't even tell me that printing this redundant document would cost $6. Swindled. Totally swindled. I miss WaMu ... read more

This review is for jay doraiswamy the private client investment advisor. From the get go he tried to push him managed services even though i was very clear that i was not interested. He also tried making himself sound smarter than he really was by using financial terms that he probably thought i was unfamiliar with. He did not listen to what i wanted. He was not helpful at all. I wanted to move my investments from another brokerage to chase bit he did not want to help because i didnt want his managed services. I had a much more pleasant experience at the chase on crow canyon. They are more professional and knowledgeable and actually want to help their customers. If i were chase i would fire jay doriaswamy if you dont want to drive away your best customers. read more

This is the ABSOLUTE WORST institution EVER!!! Wow. Chase doesn't want to nickle and dime you, they just want to dollar you to death, and they have no shame in their corrupt game. Try closing an account without getting some fee (and then another). I dare you. Jan 30 - I'm trying to close the account and remove all funds leaving me with a ZERO balance. They say I can't close the account that day although I don't remember why. Jan 31 - They charge me a "Service Fee" for not having a balance. Leaving me with a -$15 balance. Feb 6 - They tell me they've paid an auto debit ING Policy of $15.58. Feb 6 - They charge me an "insufficient funds fee" of $34.00 leaving with a bigger negative balance of $64.58 Feb 6 - They charge me with another "Service Fee" of $15 bringing the negative balance up to $79.58. They call me every day, 10 times a day, to harass me about to bringing my account back to "good standing". Feb 21- I go in and speak with a nice lady who credits the account $49 leaving the account at negative $30.58. Which I pay. Thinking they paid the ING policy and I'll pay a fee for for that (100% profit they've made off my ING policy) Leaving the account at ZERO. She says she can't close it until the account is in good standing but she will watch it to make sure it does. Feb 22 - They charge the account an "extended overdraft fee" and add $15 to the account bringing it back up to negative to $45.58. Feb 23 - They charge the account with another "Service Fee" and bring the account back up to $60.58 March 5 - I get a call from the said nice lady saying there is a balance on the account and she can't close an account with a negative balance. I'm confused because I had just paid to bring the account to a ZERO balance. (Remember they said they paid the (auto debit ING Policy of $15.58.) The nice lady says they can't reverse any more fees and then tells me that the ING policy payment was actually reversed (NOT PAID) and I'm getting a return payment fee??? Plus a fee for insufficient funds when the ING tries to resubmit for payment... hahahahaha - Jokes on me and the bank is laughing at me all the way to the bank. Then the nice lady says she can't do anything and gives me an 800 number to call. Cut to the CHASE, I ask for a manger - who was actually very helpful and had the ability to problem solve. She reversed all the fees and sent me an email to confirm account closed. If it weren't for her I'd keep getting charged fee after fee and never be able to close account and it would have ended up on my credit because I was not going to give them one more nickle, dime or dollar. Good grief. No wonder we are in such a bad state of economy. We're paying through the nose for these banks. My solution to this VERY REAL PROBLEM - Pull your money out!!! Everyone and let's fund a small community bank owned by WE THE PEOPLE. read more

Who really goes to the bank anymore? With automated banking, direct deposit, etransfers, etc., I rarely go to a branch. However, if I have to, I usually frequent this location. The tellers are very friendly and helpful. This branch is relatively new, so it's still nice and updated. They have an ATM inside and outside. I prefer the inside one for security. You can still access when the branch is closed, just swipe your card at the door. I love Quick Pay!!!! I use it all the time. Super convenient and easy to use. Transfers are fast! Trumps Wells Fargo person to person transfers. read more

gr8 service, convenient location. no safety deposit lockers :(

Chase bank is getting ridiculous now. It closed my mother's bank account for no reason. Then it called us to re-open. After two weeks, the account got closed again. read more

I agree with Bradly. I used to bank here when it was WA Mutual...it has changed for the worse. The "big" bailed out bank doesn't have a sense of customer service and the employees don't pay any attention to requests. I got sucked into looking at re-fi. They "locked" the rate. The rate went down but they didn't offer it. I also asked them to call my cell. Got calls on the home phone. They pushed to get my refi signed while I was on vacation. I told them when I was returning and I just heard from them 10 days later. It's obvious they do things on their own terms, and could care lessa about mine. I'm closing my checking and savings account now. read more

beware!!!! horrible horrible horrid!!!!! bad customer service, tellers are not knowledgeable, branch manager has been there 25 years?!? but doesn't know how to speak professionally friendly to her clients? read more

It's been awhile since I've had to write a mediocre review. I went to this branch today to conduct what should have been a 2 minute transaction. I got in line and the only teller was on a phone call helping a customer go over their account. He looked down and ignored me. He didn't request another teller or acknowledge me. I finally got tired of waiting and walked out. I would have said something to one of the employees in their high roller booths and kiosks but they seemed disinterested as well. I'm not sure why this teller was helping someone via the phone when I can only get an automated system. I would not be a Chase customer at all if it wasn't for the banking debacle and the bail out of Washington Mutual. I would like to give Stephen Curry some advise. The next time he endorses a company like Chase maybe he should stand in line to get the real feel for the service like the rest of us. read more