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Chase Bank

5.0 (1 review)
Closed • Closed

Services - Chase Bank

Personal banking

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5 years ago

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Bank of America Financial Center - Storefront

Bank of America Financial Center

(2 reviews)

The customer service is not good at this bank. I felt so I welcomed and I have two accounts here…read more It made me want to cancel them and find a bank where I am more welcomed. I also just moved up here from Texas so it was a very bad taste in my mouth. Do a better job Bank of America

If it were possible, this branch specifically Ryaya and Vilda deserve a negative star for their…read morehorrific customer service. We entered the bank at 2:15 pm on Monday, July 26th and Ryaya wasted more time telling us why we needed to make an appointment and come back another day versus trying to offer service. I explained to her that I was from out of town and that I was told that the only way I could add a name to my account was to come to the bank with the person I wanted to add in person, so we would wait. Vilda's 2:30 pm appointment came in and she took care of him in less than fifteen minutes. She would have been done sooner had she not stopped to direct us to make an appointment, wasted time calling another bank to see if they had an appointment, and then coming back to us to say that she also had a 3 pm appointment. We informed her that we would wait. She finally went back and completed her 2:30pm client. He left at 2:45 and we watched Vilda sit at her desk wasting more time, ignoring clients waited. She then came over and explained that if her 3:00pm appointment didn't show then she could see us at 3:10 pm. No one came for her at 3 pm, however she sat at her desk. At 3:05 pm, a white male customer left the line and went over to her desk to ask a question. We watched and heard her tell him he needed an appointment, then she proceeded to make him an appointment and continued to work with him until 3:35 pm at which time it was clear that she was not going to assist the two African American customers who had been waiting for over an hour. I asked for her business card, and she said she did not have any so we wrote her first name down, Vilda. I am so disappointed in BOA that I am seriously considering moving my accounts over to Wells Fargo as I need a bank with offices in both Michigan and Florida. Customer service in this branch was nonexistent and it was quite deliberate. Totally disgusted with Vilda!

Chase Bank - banks - Updated May 2026

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