Banks have physical locations. Who knew? Although, I did not see a vault, which was disappointing…read more This bank must only be for electronic funds and not actual cash savings. As I was conducting my personal banking matters, the inside of the drive-thru window was directly across from me in full view. I watched as the banker and customer (bankee?) passed papers back and forth through one of those suction tube situations. And it occurred to me, pneumatic pressure is quite underrated as an everyday technology. In some alternate universe, massive pneumatic systems are pushing cars, trucks and buses around a vacuum-sealed city at tremendous speeds, giving off a satisfying "thwump" as each vehicle is pulled into the gleaming tube and catapulted off to its destination. In a way, physical banking at this Citizens location is really a portal to another time and place. Anyways, I locked in my APR and walked to the parking lot, lamenting my boring combustible engine vehicle.

Horrible lack of customer service. I was okay eith Citizens when I opened a checking and savings…read moreaccount. I even opened a IRA snd a couple I iple CDs. Our relationship went south with the CD and a mortgage.

A great bank to find solutions for all of your personal and business financial needs.read more

Managers are the most knowledgeable in southeastern Michigan. Tammy and Carol are awesome!read more

came in the bank at 9am to get a document notarized for school. The bank teller told me it would be…read morea few minutes. At 9:15 I asked how much longer because I was late for school. They told me the manager/notary said 10 more minutes. I asked why wasn't I aware of this when I came in because I could have gone to a different branch. The teller responds by telling me to go sit and wait at another branch. I told her that her attitude was very nasty and got up and left. Came to another branch and they took care of it right away. It's always a problem at this west Bloomfield branch as a young, black female.

All Star Team This team is professional & knowledgable…read more They place the client at the 1st priority and go the extra mile to ensure clients are happy

This branch is my go to. The turnover is low, which means I don't see someone new every week. The…read moremanagement is phenomenal. Everyone is nice, helpful, and most go above and beyond to get me what I need. This branch is the reason I stick with Chase.

When a break in mortgage rates happened we made inquiries with a few banks and found Key Bank had…read morevery competitive rates. We were interested in refinancing our rental properties as well as our personal residence. The added plus for our rental properties was that Key Bank did not require us to move them out of their LLCs in order to refinance them. So we were able to lower all of our rates without any hassles. The staff were all professional and easy to work with.

This is the first time I've felt compelled to write a review of my banking experience. Randi Atris,…read morebanker at this branch has been so helpful to my husband and me on numerous occasions. Mr Atris is so knowledgeable and professional. He was instrumental in a smooth transition of our funds from another bank. He was very helpful in helping us set up our online banking. His interpersonal skills and knowledge make him an asset to your bank.

Outstanding visit on a rare stop to a branch bank since almost everything is available in the…read moreapp/online. Scheduled an appointment with the Senior Banker (Jalen) who was most helpful, professional, kind, and service oriented. It hasn't always been this way at this branch, and this was a most pleasant and welcomed experience. A+ service today!

They have been wonderful. Small business person was really helpful. Ursula is very knowledgeable…read moreand patient.

Honestly Kristen was the MVP. We came in to the branch hoping for a solution but thinking it was…read morenot likely. Kristen made it happen and also was so lovely to talk to for the hour we were there while it was being sorted. This isn't our regular branch since we were driving from out of town but would HIGHLY recommend it! Thank you again, Kristen!! :)

In another review I wrote about how pleased I was with the services at Lake Michigan Credit Union…read more BUT I forgot to tell you that they pay 4% Annual Percentage Yield on the money that is in your checking account. Most institutions, if they pay anything, it's about 0.5%-1%. Sooo ... this is another reason to bank with Lake Michigan Credit Union. You will be surprised at how much you can earn from month to month. I don't regret transferring my account to Lake Michigan Credit Union.