This branch has always been very helpful and taking care of all of our needs over the last 10 to 15…read moreyears since it used to be national city. We highly recommend PNC and all of his services. Whenever we had a credit card problem or dispute it was probably take care of with no problems. I might also I had that I've had personal credit ratings in the high seven and medium 800s for the last couple decades so that may have been why I got such good service.

Note: I selected one star because zero was not an option…read more I have been a customer of PNC since they took over National City over 10 years ago. I have had both personal and business accounts with them, and have refinanced with them. In the past week, PNC has done the following to me: 1. Reported negative information to the credit bureaus on a loan I had already paid off following a refinance they solicited; 2. Botched my Paycheck Protection Program by failing to provide my application to the SBA before funds were exhausted, and after creating a bug-riddled interface and application process that took me nearly five hours to complete; and 3. Without prior notice of any kind, closed my personal line of credit. I think my review is fairly self-evident.

I deposited a large check on 8/5/20 from my home sale proceeds drawn on Fifth Third Bank in Livonia…read morein the drive through lane and was told that there would be a hold on most of it until 8/13/20. The teller made the hold for $12+ million, the next day my account was OD for over $12 million!! They are feckless at best...

My experience with this particular bank in Clarkston and independence township was disappointing…read more I grew up being a member across town and I now refuse to do any business with them. They are rude and can not be trusted on any level.

Once again absolutely horrific customer service at this branch…read more Even though there was only one customer ahead of me it took 30m of waiting for the two desk clerks to disappear and reappear taking care of drive through customers as soon as they appear and completing ignoring us. All I wanted to do was deposit a cashiers check into my checking account. This branch must have a death wish...they should close and get it over with.

Their phone goes through the "we're going to record you" and "voice will be used" but they never…read moreanswer the phone. When I say never, I mean they're 0 for 8. The condescending message before hanging up is rude. The horrible entrance doesn't make me want to visit the branch and wait in long lines either. Even something as simple as opening an account means waiting in line, only to be told I needed to make an appointment and come back later. No wonder online banks are doing so well - better online presence and no frustration of trying to deal with people in what's supposed to be a customer service industry.

If I could give the negative I would. Taking money out and paying off truck. Cannot wait to get my…read moremoney out of here. Rude, mean most unprofessional people I've met. They did about everything they could to make up excuses to cash my government check which is like cash. They told me before I didt have to have the money in the bank cause it was from the government. But just because it was on the large side they wanted up to 30 days to give me my money. WTH your a bank I would never recommend this rat hole.