Very disappointing experience at the Chase branch at 35 Jericho Turnpike in Jericho, NY on March 9, 2026.
I came to the branch only because Chase customer service instructed me to go there to print statements for my closed business account. When I arrived, employee Talwinder Singh first told me it would take 30 minutes. I offered to come back later, but then was told it might take until closing time. When I said I could wait, I was told they could try to print it, but if another customer came in, that person would be served before me even though I was already waiting.
When I questioned why customers arriving after me would be prioritized, I received a very dismissive and rude response suggesting I should have had the statements mailed instead. I found the interaction unprofessional and disrespectful, especially since I was following instructions from Chase customer service.
What made it even more frustrating is that the statements were ultimately printed in less than 15 minutes. The entire situation could have been handled quickly and professionally from the beginning. read more