I brought my mother in law to do some banking. She doesn't like going online or using ATM. She…read morelikes that personal relationship with the banker. Ambience: this is a small community bank. They observe social distancing by placing a guard at the door who only allows a few people in at a time. Service: being smaller, they are better able to develop relationships with their customer. My mother in law insists on working with "her banker". They are attentive and eager to assist.

9.5.17 Queens County Savings Bank. Roosevelt Ave, Downtown Flushing, NY. 11354…read more Hi Yelping family,! Great to say hello again. I'd like to introduce the community to a great local Neighborhood Bank. Welcome to "The Queens County Savings Bank", on Roosevelt Avenue in Downtown Flushing. This is an incredibly accessible small-town feel Bank, right in the heart of Metro Flushing. This Community Bank is actually part of a powerful Network of business and personal family institutions. Flushing County Bank is a division of the N.Y.C.B, (New York Savings Bank). A powerful big guns Bank with a neighborhood feel. Recently my wife and I needed some papers notarized. We received some of the most excellent personal service that I have received in a bank. The vice president of this Branch invited us into his office and personally notarized the numerous documents for my wife and myself. We were not his Bank customers as of yet, but he treated us like old friends. Afterwards he refused any compensation for his much appreciated accommodation. This Bank is now becoming another community asset for my business and personal needs. You can never have too many banks. I am very grateful to the Queens Community Savings Bank, and the very nice Bank Vice President for this unexpected courtesy. Yes, here at the QCSB, you can still get a smile in "The Streets of New York City" JIM D.

Very, very, very unprofessional. The location on Woodhaven and Jamaica is the worst. Save your…read moretime and go to Ridgewood Savings Bank.

Chase, I think I…read morehave to leave Capital One to start banking with you. The service is efficient, the location is immaculate, and I love that I can burn an extra 100 calories by walking to and fro from work. They have a system and they stick to it. I love the incentive of banking here and snagging a Dum Dum lollipop once I'm done. Sincerely, Goodbye Capital1, Hello Chase!

Great experience! Professional and courteous. I opened an estate account with the help of Jin Kim…read more He is what customer service should be based on. It was obvious that they valued my business. Overall from desk to teller a wonderful experience. I highly recommend this branch.

Each of my visits to this branch, the staff treated me with a high degree of professionalism! They…read moreare helpful, courteous and very friendly.

It's horrible! They need more people to work ande give faster service. No one tells you how to…read moremake an appointment in order to be attended. Waiting in line it's a nightmare.

This bank is located on a super busy corner on Main Street. I was there over the weekend and was…read moredismayed at how unkempt the ATM area was. The floors were all sticky and dirty and not just one spot...the whole floor! There was also garbage and receipts strewn about. This bank used to be kept nice and tidy and was always clean but lately, it's become pretty run down. I saw a security person on duty (off hours) which they never had before but I think it is be of the amount of loiterers seen there recently.

Not their best location. As is in the middle of Flushin…read moreMain street, gets very busy. Expect to do lines, and wait. Not their cleanest location either. They do have multiple chinese speaker available, but no spanish when I visit. If you like the Bank lollipops they provide a personalized one. They offer all the services and they have like 5 ATM indoor outside the bank 24 h available. Staff is polite as expected in any bank. If you can avoid the location I would. If you are around l, just know that you might take longer that in any other Chase location but they will have the job done. BTW even if you have chase account, you have to pay $5 for a money order!

After a seek preview at nearby competitor Citibank (diagonally across the street with a massive…read moregargantuan line for ATM access as well as customer service), I opt the short cut at HSBC. (I believe Citibank were distributing free Hung4 Baau1 for the upcoming Lunar New Year 4708). The staff is multi-ligual proficient in English, Cantonese, and Mandarin to serve the Chinese community of Flushing. Long live Cantonese indeed! I rate this HSBC location three stars as clients must bypass customer service and teller service in order to utlize the ATM machines which the layout is very odd. Why should clients walk all the way around in order to reach the ATM? Why are there no ATM machines in the entry way? Poorly design layout!

In all honesty, I do not like many aspects of HSBC and their requirements to get a decent APY…read more However, I also understand their advantages in terms of international transactions. I needed to close some accounts for a variety of personal reasons, and Halina could not have been more helpful, cultured, cultivated and delightful in her conversation. I will come back to the bank on my own terms when I am able to reconcile finances to abide some requirements which I still insist are inconvenient. Halina made me feel comfortable, did not resort to fearmongering and earned my respect without making me feel judged. I had to make important decisions under emotional duress and Halina was the perfect individual to guide me through with class, phenomenal financial knowledge and integrity.

I came in to give NAVY FEDERAL CREDIT UNION ( NFCU) some money and the turned around and gave me…read moremoney. As they say!!!! Where they do that at??????? NFCU that's were. So I had 3 checks to deposit because I thought it would be better and faster than mailing it. Brenda was my CSR and she was astounding. She provided me with information on how to do a mobile deposit. I told her I knew how but she was insisting on telling me regardless. Sometimes, it is better to be quiet and listen even if you know how to do it already. Brenda gave me a check for $5 so I can practice and not be shy about using mobile deposit. IT'S MY BIRTHDAY I have only been banking with NFCU since about January 2025, I already received a credit card with zero % term interest and earned $250 for reaching the program requirements within 90 days and the card is 11% lower than the cards that I have. I was able to get a loan at less than 13%. Doing business with this bank has been a perfect 10/10. Customers service is top tier A1. I dealt with a few CSR's but didn't get their names. Thanks NFCU and staff.

This is the absolute worst bank and I urge everyone not to do business there. Customer service is…read moreterrible. It takes forever to accomplish anything. Stay away!!!!

This Capital One location is conveniently located but inconveniently situated. There is no parking…read morelot and the drive up service exits right out onto a busy sidewalk so use caution. The interior was recently renovated and it's nice and clean but no one is ever at the desk to ask questions. Additionally, the teller, while friendly was dressed inappropriately which doesn't give a great image to the bank. Capital One itself does offer great interest rates and easy online banking.

I have been sitting in the lobby for one hour for my turn to see the only one customer service lady…read moreto help us. I walked into the lobby at 9:15 am today, and it's 10:15 am now. It's ridiculous! I am planning to remove my business account from TD Bank soon.

Staff is friendly. Facility follows covid practices…read more Lines are too long would be my only complaint.

I deposited 50K Feb.2025 for Chinese New Year's day Promotions at Flushing Citi Bank. Waited until…read moreNov.2025 to get my price, but I was told Nothing came yet. back and force I back again, today I heard since my CD added to an existing account on Feb. 2025, not a new account. I can not get anything. But this was not my fault, I did my part. you bank opened for me, since you made a mistake, I have to pay, this is not fair at all. So I went to see the manager, he can not help at all. Totally wasting my time!! This is really ugly ! I am your client since 1995. I did nothing wrong why I have to pay your mistake?? Citi bank can not fix their mistake at all ???

They never reached out to me. After a week, I called them directly. The representative was friendly…read moreand professional. Unfortunately they didn't have the currency I wanted.

The staff at Ridgewood Savings Bank is always helpful and courteous…read more I have been a Ridgewood customer for many years and the staff is always available to assist. In particular, Kathy S. is always a great help. She knows the routine and always processes my transactions correctly and efficiently. A 5 star teller!! thank you.