BROKEN PROMISE!!!!!!
On March 2, 2017, I received a voice mail form Corina Hall (937-396-8522), asking me to please call her. I called her back at in the afternoon, but received her voice mail, and left a message. At 6:05pm that evening, Corina Hall called me while I was at home and introduced herself, as the Customer Service Operations Manager for Spectrum and we discussed how we can fix the problem that led me to contacting the Attorney General, and I asked her if it was ok to speak to her and she replied that her and I were just having a conversation. After being on the phone for a half hour, Corina Hall informed me that she could give me a discounted price on my cable and internet service that was listed on their website, for $121.60 per month for 12 months, and I immediately asked her if that included all the taxes and fees and she replied back to ma that it was. I did ask her that question 3 times and each time she confirmed that price to including taxes and fees.
SO - MARCH 10th, I received my cable bill and it was $150.60 - BROKEN PROMISE BY CORINA HALL!!!!!! read more