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AT&T Internet

AT&T Internet

(12 reviews)

After being a loyal customer for over 20 years, AT&T would not let me cancel after I lost my…read morepassword information. This speaks volumes about the integrity of the company. They then sent me to collections after I cut them out of my bank account. Their corporate office is embarrassment.

Although I have a "no solicitors" sign clearly marked on my property, I was in my garage repairing…read moremy lawn equipment. An ATT U-verse rep named LAWSON came up to me on my property and asked if he could talk to me about ATT. As it was a hot day and I was in the middle of a project, I asked him if I could finish what I am doing. He said, just because you are a RACIST, you don't have to cop that rude attitude you WHITE DEVIL. I told him I taught at DUNBAR HS (an inner city school) that I was not a racist. Mr Lawson said, that school SUCKS so you must have been a bad teacher. I tried to take a photo of his ID tag, but he kept using his clipboard to hide it. Once I lowered the phone camera from my eyes he lowered his clipboard. My phone still had the camera AAPP on so I was able to get his name from the photo of his ID tag. I called ATT customer service only to speak to the automated :What is the name of your account. After about ten minutes, I gave up and tried another approach..... I finally called pretending to be a prospective ATT customer and eventually spoke to a real person. Hanna was very pleasant and said that a supervisor would be contacting me. That was yesterday and, as yet, have not been contacted. I will be using SPECTRUM where the staff treat you with respect and dignity

Spectrum

Spectrum

(9 reviews)

SO SLOW!!!! No other words to be honest. The worker suggested we take our equipment back to UPS?…read moreThen proceeds to tell us just to wait anyway. So confusing, so slow, and so unprofessional. I would recommend going to the one in Florence or Cincinnati instead. I came to cancel my internet service. The worker I encountered had me leaving in tears due to being so rude and inconsiderate. He kept telling me all the things I "should've" done. -I should've checked my bill every month because it would've told me in advance about my bill increase of $25. I don't know about you, but when I have autopay set up, I don't check my bill every month. -I should've come in earlier so he could have given me some money back (well sorry dude, some people have to work). -I should've kept my service until the end of the billing cycle. Again, I thought Spectrum would prorate like any other decent company, but they are out for money, so that was my misunderstanding. This worker then tells me that it's "only" $75, it's not that big of a deal. This is what got me... I am a teacher, $75 is a big deal to me. Yeah I should have done a lot of things, one including NOT signing up for Spectrum. I will not be recommending this business to anyone.

The experience I've had here was awful. I was "helped" for a lack of better words by someone named…read moreKyle and he was extremely rude, impatient, and sarcastic. I've been a longstanding spectrum customer and this is easily the single worst in store experience I've ever had with the company.

Spectrum

Spectrum

(7 reviews)

Corryville

Okay, we are longtime, loyal customers of their Internet. It has worked badly for a while and we…read moredealt with it and watched less TV in the bedrooms.... so today, while we were looking at replacing a computer (because we thot the prob was the computer but it was the internet)we decided to call. Husband talked to Leah in Cincinnati. She can see that our service (in particular she could see a bad signal on the computer that is 20 feet away from modem/router)isn't working well and hasn't been and she can see that we pay our bill loyally and through autopay and when she schedules an appointment she tells us that we may be charged a fee.. we waited because we trusted them... our mistake.. a new company just put in all new lines and has begged for our service but we stayed loyal to crappy service.... We are done..... I used to work for a cable/ internet company and this is absurd, her words directly were, "some technicians may charge a fee".... WTH does that mean? It's at their discretion and we just wait and see what we get charged if we get a technician that charges....when we pay for a service that isn't working? And they don't stand behind it? Goodbye! Kristen, Louisville, manager just talked to me and said the same damn thing... I used to believe this company was a stand up company but after today - no more... horrible service!again, worked for cable for a decade and this manager tried to condescend with simple cable explanations.. This company has gone downhill so far downhill

I needed help with Spectrum and they were absolute trash in both service and results. We waited for…read moreover an hour after the appointment time for help, which when finally came, was no help at all. We needed a spectrum extender pods, only to find out that spectrum refuses service of these pods in apartments. Not only did their pod not work, but they suggested that our only solution was not through spectrum at all but to purchase a million Ethernet cables to string up all over the house. Are you kidding me? Totally ridiculous. Not to mention this whole process of trying to get us connected took two hours. Two hours for no results. Furious, upset, Spectrum sucks. I would do zero stars, but alas thats not an option. Maybe spectrum could fix that too? Oh wait, they cannot fix anything ever. 0/5 stars from me, can't believe we are paying for no connection.

DIRECTV - televisionserviceproviders - Updated May 2026

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