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    Charlotte Party Wheels

    3.0 (2 reviews)
    Open Open 24 hours

    Services - Charlotte Party Wheels

    Party bus rentals

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    6 years ago

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    Charlotte Party Charters

    Charlotte Party Charters

    (8 reviews)

    Paw Creek

    This company receives a 2 star only because we reached our destination safely. Other than that,…read morenothing was right. We were sent the considerably lower quality transit bus instead of the party bus we ordered. Driver was also late for our pickup time. When our group reached out to this company for a fix to this situation, we were offered the opposite of customer service. Thank goodness we know how to cheer up a bride and not let such errors ruin her night. We will not be using this company again mainly because they have done nothing to right this wrong.

    We booked one of Vic's charters for our wedding to pick up guests from the hotel in Northlake to…read morethe venue and later that night bring guests back from the venue to the hotel. He was supposed to have a bus at the hotel at 4PM and leaving for the Venue at 430PM and the bus never showed up. With the wedding being at 530 and it already being 445 when some guests from the hotel called me and asked where the bus was I called VIC multiple times on the "emergency line" which he did not answer and 5-10 minutes later he finally called me back. He tried to at first tell me he didn't have anything booked until he found it on his calendar and told us that he did and that he had never done this before. I proceeded to ask him what we could do about it where he told me not much he was in South Carolina and had to find a driver. This left us scrambling for uber's along with another shuttle from the hotel in which we had to pay for in order to get the guests to the venue. The wedding went on after a slight delay and scrambling to get everyone there but as anyone can agree this is not something you want to deal with last second day of the wedding. I then told him to have a bus there for pickup. The bus arrived and the driver was very good but I can't say the same for Vic on that day or following days. After refunding us 300$ and agreeing to refund the other 200$ and saying he doesn't care anymore we are still waiting for the 200$ refund for the down payment at least two weeks later. He will no longer answer the phone which has made it a major pain to deal with. I will be filing a BBB complaint soon if no response due to showing no respect and not returning calls or doing as he told us he would. It was a mistake and they happen but when agreeing to refund money it is something that you respectfully live up to when you give your word.

    Charlotte Party Wheels - partybusrentals - Updated May 2026

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