Charlie's shops are located in multiple areas throughout Vail. It seems they really want your business since they have so many locations! You'll find similar items at each of the stores. The staff was friendly at each location, but none of them were able to answer questions regarding if their other locations had a different size, etc... They were also not familiar with the stock, and had no idea if they had certain items, brands, or sizes available. One associate didn't know there was another location around the corner. The prices were as expected for a tourist souvenir shop. There was a mix of older and newer inventory, and some of the sale items were a good deal. If you need a little souvenir to bring home, this is a good place to shop. read more

This is a review of Charlie's T-shirts in Vail Village. Shawn (salesperson name as shown on my receipt) was nice, friendly, and helpful. He answered my touristy questions re. gondola ride and easy hikes. I got a t shirt and a magnet. It's rare to see good customer service from young ones these days, so I appreciate that. Keep it up! read more

I normally do not write reviews, however I am compelled to do so now. I have never been so rudely treated in my entire life by 2 women there. They were very nasty senior staffers or worse the owners !!! For these women to speak to anyone so rudely and especially to another woman was unacceptable behavior!! Shame on you and your rude staff. I was raised with manners and clearly your business has forgotten that the customer always deserves your respect ! Basic human kindness does not apply at Charlie's T-Shirts . Your rude employees and or owners need a sensitivity class . These 2 rude women have to look at them selves and know that they failed miserably on all fronts !! read more

This was a great apparel and gift shop in the Vail Village. The fams and I were walking around one morning and they had a sales rack outside, so of course I stopped because I was ready to buy some Vail gear. They had some nice jackets and sweatshirts outside. After going inside, I discovered hats and other souvenirs. I ended up buying a Vail hat and my husband bought a really nice jacket that had the Vail logo on it. The customer service was so great and because of that I probably could have spent a lot more time in the store. After walking around Vail Village, I saw that there was another one of these stores. I don't know the village well, but I'm assuming there was a few of the Charlie's stores. Tourists always love gifts and town-themed items. Oh yeah, their sales rack was legit! I forgot to mention that my daughter scored a really nice jacket from there, too! I was not too lucky myself. I even looked at the other store, but they did not have anything in my size that I really liked. read more

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The staff was terribly rude to me and my family. We were traveling out of town and wanted a souvenir. My dad bought a mug and it completely shattered. We tried asking if we could possibly exchange it or do something about it. We understood that it was our fault for it being shattered. However, they said no it was your fault we can give you a discounted price which wasn't even worth it. They said we won't do anything since you bought it and it is all your fault. Then I said okay thank you and they said bye then proceeded to hang up the phone. Staff wasn't friendly and things overpriced. read more

What a run around! Very disappointed with staff, prices, and selection. They ran us around to their different shops saying they had the size we needed at the 'other' shop down the hill and then they said no you need to go up the hill to our 'other' shop. Cheap quality. Obviously, they don't want to help people and feel because your in Vail, CO you won't return! Wrong! read more

Cool shirts and hats. They did overcharge my credit card, which I didn't notice until I got home, by a few dollars. My bank did research the transaction and gave me a refund, but I wonder if they do that all the time? Make sure to check amounts on receipts, just in case their skimming some of the top. Also, the customer service was non existent too. read more

Unfortunately I agree with the other reviews relating to the customer service, however they do have some pretty cool stuff and reasonable prices. read more

store was unclean and employee was rude and unprofessional

I would not recommend this retail establishment. My mother in law purchased a handbag for my wife and it was defective. After many calls and attempts to get in touch with the owners/managers, I finally talked to a gentleman who pushed the blame on a vendor of theirs but did say he would get a new bag to me. Falsely I was misled and they are unable to accommodate and stand behind a product they sold. Very poor customer service over a $25 bag that the distributor (turns out) told me they would pay for! read more

It's a t-shirt shop for goodness sakes. Fun little shop with reasonably priced shirts (by Vail standards). Easy access from the parking garage if you just need to run in for a quick gift. read more

Nice little t-shirt and souvenir shop in Vail. Had a good selection and we grabbed a couple shirts and a sticker. I am officially old, as I saw a cool Grateful Dead t-shirt, but ended up opting for a Vail polo I could wear to work...sigh read more

Pretty good tourists trap. Hats, shirts and the like. Magnets, stickers what have you... Old dude at register is a bit gruff, all I did try to bargain with him. We went in the offseason so there were some decent deals if your kids have money burning a hole I their pockets. read more

I rarely review retail establishments but had to make an exception due to the exemplary service I received. Savannah was more than helpful and assisted my family above and beyond. Because of her and her staff we purchased more than expected. read more

Annoyed I couldn't return something that didn't fit right. I guess I should have tried it on in the store, but who doesn't allow returns these day?! Staff are super friendly but the older gentleman, who I assume is the owner, was not that friendly. read more

Awful customer service!! Bought a sweatshirt for my daughter (didn't try it on), went back an hour and a half to get a bigger size and they refused to exchange it. Had tags and receipt.... Do not shop here! There are so many awesome stores in Vail to choose from, don't spend your money here. read more

The product came in bad conditions with Holes all over the T-shirt. Pretty much unsatisfied