Extremely Unprofessional staff
I have been going to Charlie lashes for years. I started getting my lashes done with Leslie, since she was at a Bernardsville salon and followed her ever since. I LOVE...everything about her cute shop, at Basking Ridge and SHE is amazing! However, I cannot say the same about her employees, specifically Jess. I booked an appointment for my mom, to get her eyebrows done for Mother's Day. My mom had a consult with Jess and after Jess explain to my mom and I what to expect from the procedure, Jess booked an appointment for my mom to get her brows done and took a deposit. Also, I called my mom's doctor, who cleared her for the brow stroke/ powder procedure, given that she takes Eliquis, I wanted to make sure she was able to go through with it. Her doctor said she will bruise easily, but she will be able to proceed with getting it done. Unfortunately, an HOUR before the appointment, when I'm already driving, and on my way to pick up my mom to take her to get her eyebrows done, I received a call from the studio, saying that Jess didn't want to do it. I asked why, and Jess got on the phone and said that she had never had anyone my moms age and who was taking so many medication. I told her that her doctor cleared her for the procedure, and then Jess proceeded to say that she consulted with someone who recommended not to do it. Then she asked me to get a written consent from her doctor. This is on a Friday at noon and one hour before the appointment. My mom's doctor is in Florida, and Jess had 3 weeks prior to the appointment to tell me this. She then said, "your mom doesn't speak English and I don't feel comfortable doing it". I told Jess that I was going to be with them, while she was doing the brows, and that my mom understood her, but just refuse to speak to her in English because she is self conscious of her accent. However, that's the most racist remark I have ever heard. I just wanted to make my mom feel special, given that she lost her brows from all her chemo and radiation, after overcoming breast cancer, but ended up completely disappointed.
I went on that afternoon to get my eyebrows tinted at Charlie's Lashes, as I already had an appointment and once Jess saw me walking in, I literally saw her run to the back to hide and avoid me. On my way out, while I was checking out from my appointment, I asked the girl at the front desk when will I be refunded for the deposit and she said it is refunded automatically, once the appointment was cancelled. Well, a week later I called and asked why I haven't received my credit and was told that I was not going to be receiving a refund, because "I cancelled the service with less than 24 hours", like seriously? I proceeded to tell them that they have it wrong, THEY CANCELLED ME, not the other way around and she said she had to check. At this point I'm just frustrated with this whole ordeal. I told them that they had 2 hours to get me my money back or I will open a case with my bank and the better business bureau. I got a text 30 minutes later, that the money was refunded and I checked my bank and the transaction was finally pending.
My mom ended up getting the hair stroke / machine powder done on her brows, at another place for half the price a week after, but thankfully without the unprofessional, disrespect or racist remarks that she experienced at Charlie's Lashes and she and I couldn't be happier...Hopefully, Leslie rethinks who she hires. Also, the whole goth and tattoo parlor thing, Doesn't go with the store or the Basking Ridge vibe. read more
