I'm extremely disappointed with my experience at Charlie's Philly Cheesesteak on Bear valley Rd. What should have been a quick, normal visit turned into an upsetting one because of how rude a staff member was to me. the front cashier didn't have a name tag nor tell me his name. I was spoken to in a dismissive and disrespectful manner, which honestly left me feeling uncomfortable. There was no reason for the attitude, and it made the entire experience unpleasant. Customer service matters just as much as the food, and this interaction completely overshadowed everything else. I don't usually leave negative reviews, but I felt it was important to share how upsetting this experience was. I hope management addresses this, because no customer should be treated this way. read more

Charleys Cheesesteaks and Wings - Cheesesteaks Near Me - Hesperia, California

OMG! We ordered the "original beef cheesesteak" sandwiches. I asked about adding 'extra meat' but the cashier with blown-out earlobes said the sandwich likes just like the one pictured on the menu. OMG! No it doesn't!! If I'm lucky, there is 1/4 to 1/3 of the meat in the photo. I was ready to order extra meat. After we got over the shock of ' almost no meat, the first bite was disastrous! Like 3-4x the expected salt. Basically inedible. I'm getting older (66), so I have already started reducing the amount of salt I use, but even my daughter and her friend said the same about their sandwiches. I've been to Philadelphia and had a real Philly Cheesesteak sandwich. Other than the basic ingredients, this has zero resemblance! I hope Charley's corporate office sends a secret shopper to check this location. It is seriously representing the brand poorly! 1. Extra meat; Missed on an upsell 2. Too much salt; lost customers (because we won't be back) 3. The menu photos really shouldn't show 4-5x the meat, because then the real sandwich is disappointing! Too bad! The mall really needs good restaurants, with good food, at reasonable prices. read more

Hi I had a very bad, sad experience at this location. Cashier women named Erika was very rude and upsetting. I have lots of anxiety and my day was going so amazing I was spending time with my god son and my aunt and Erika had to ruin that. Her tone was very disrespectful and every time she speak it hurt my feelings and I then cannot even speak correctly from how scared and hurt I was by her tone. I hope that maybe she try's being nicer, even if others are not. read more

Charleys Cheesesteaks and Wings - This is Erika - Cheesesteaks Near Me - Hesperia, California

I have been delighted with the decision to create my second-ever review in my lifetime. This location is within a very nice setting and though I have not received my food yet, I figure I'd leave this review because I have had a note-worthy experience already. Since walking in, I instantly noticed how busy the staff are with their orders. They may have been understaffed because I only see 3 workers in the kitchen. It's not a complaint though, Mr. Blake, the face of the kitchen greeted me with kindness and informed me that it may take a few minutes to get to me. It took less than 3 minutes before my order was taken and I was delighted by their ability to get through so much and all at once. This staff deserves respect and when I consider how knowledgeable Blake is with the menu and all the variety of options for me, I can't help but to recognized greatness amongst the kitchen staff. You folks deserve to know how great you are at what you do. I applaud you and I am grateful to be at your presence. 5 star service! read more

Most workers were rude and threw a fit whenever i wanted to add anything, 40-50 minutes before closing it was "just plain fries" and was given attitude when simply asking if there was anything other than that. Don't recommend coming here read more

This place is pretty solid! The large Philly cheese is plenty to share. And, they have the good ice. read more

I'm reaching out regarding a very disappointing experience at your Charleys Cheesesteaks location on Bear Valley Road in Hesperia, CA. I visited around October 5th at 8:10 pm, well before closing, and was immediately met with attitude from the staff. We were told they were "only doing sandwiches and regular fries," and that Cajun fries were unavailable. While our order was being prepared, two female employees made comments about wanting to go home, rolled their eyes, and acted as though our presence was a burden. This behavior was not only unprofessional but made the atmosphere uncomfortable for customers. When I asked for the manager, a man named Dylan identified himself. Unfortunately, instead of improving the situation, he also participated in the comments and unprofessional behavior, which was shocking to witness from someone in a leadership role. On top of the poor service, the food was not prepared as ordered. The sandwich I received was missing buffalo sauce entirely, and the overall quality was bland and rushed. After the way the order was handled, this felt like further proof that care was not put into the food at all. Given the incorrect order, lack of professionalism from both staff and management, and overall poor food quality, I hope this issue is addressed promptly, as this experience does not reflect the standards Charleys claims to uphold. Used to be my favorite but this experience has left me not wanting to even go to ANY locations. read more

I had a very sad experience at this location. I was having a great happy day. Once I got to the cashier I noticed this lady named Erika was very rude and horrible tone of voice. It was very disrespectful, she was very hurtful, ruined my day completely please I hope Erika can consider being nice and not hurtful even if others are. read more

Order the children bone in and the 8 piece chicken was so small they must have killed the chicken soon as it could stand

I thought the food was just ok but not great. I wanted a traditional Philly cheesesteak and the worker at the register didn't even know what that was. Next time I will go next door. read more

Stopped in to get a drink, food looks good, but the fountain drink was $4.84..... really? If they over charge for sodas, makes me wonder about the sandwiches. If you are good with a $5 Coke, this might be your place read more

My first time here and I had A good overall experience. The staff was very friendly. The food was good and delivered to our table promptly. The prices were on the high side as to be expected in California. I'll be back again. read more

Stopped in to sample their $.70 boneless wings (Mondays and Tuesdays only) and they were so good! I got Scorpion (extremely hot but very good) and lemon pepper. Wish I had ordered more. Will definitely be back next week. read more

Charleys Cheesesteaks and Wings - Scorpion - Cheesesteaks Near Me - Hesperia, California

See all

The sandwich and the wings were delicious! To recommend coming here and ordering the bigger size sandwich

Food was delicious ordered traditional cheese steak with gourmet fries , the food was good and I will definitely come back to this location.

Ordered delivery combo meal with upgraded fries. Order came with no fries. Was told fryer is broken and to call the store and they would refund me. We'll I have called for 4 days straight and nobody answers the phone. No call to me about no fries or asked if I would like something else. Worst customer service ever. But my bank was sure charged full price. Unbelievable read more

Absolutely terrible..mini sandwich for $20, no side. I paid for French ..the sandwich half cold the cheese not melted ...prices off chart Second bad experience read more

My daughter and I love potatoes, especially french fries and the fries at Charlie's are delicious! We love trying the different seasonings available for the fries. We also love the cheese fries. The service at this location is quick and the customer service is good. My only observation is the cardboard containers housing the fries. The containers did get a bit soft and soggy after the cheese fries were placed inside. The containers didn't hold their shape and began to buckle under the weight of the fries with the cheese sauce. Also when the container was moist it gave off an unpleasant scent. Because of the fries container/packaging, I have to give this location four stars. Hint: download the Charlie's app for tons of coupons and freebies. You'll be glad you did. read more

Charleys Cheesesteaks and Wings - Sign out front - Cheesesteaks Near Me - Hesperia, California

See all

Just getting over the worse food poisoning I have ever had! Ate here Wednesday for lunch this was the only thing I ate that day. Starting around midnight I had the worst stomach cramps and diarrhea which lasted a full two days. I got the chicken California meal. I'm thinking it was either the mayo or ranch that was spoiled. I ended up at urgent care it was that bad! Smdh. I will never eat here ever again. Honestly after this it makes me never want to eat fast food again! read more

You don't get the bang for the buck. Way too expensive, not a lot of choices on wings, and then they wanna charge you for sauce

Thank you so much Jason you have the best attitude and customer service I could never be more happy eating at this location

Nice little spot to dash in and grab some good cheesesteak. The diner has a nice open layout and the crew there is usually in good spirits.

To me, service can make or break a restaurant. From the moment we walked in, Martin and Doris were soo wonderful to me and my family. While dining in they checked on us and were really happy and compassionate people. The food was amazing as always and the A/C felt great on this hot desert day! I was really looking forward to writing this review to publicly acknowledge them and to thank them once again. God bless +++ read more

no phone hook up so i could call in complaints, no phone number to get through on , very frustrating and i was trying to reach them before leaving my complaints no good number for them! read more

We love Charley's and we're glad to see one outside of a mall! This location was very clean! The service was excellent and the food was perfect!! I love that they have wings now! The only reason I have four stars is because the AC wasn't working. read more

My Fiesta sandwich looked nothing like the picture. There was absolutely nothing special about the sandwich. The watermelon lemonade was very good. Would not come here again though. read more

Best place to stop !! Awesome cheesesteaks !!!!!!!! And fries !!! I will defiantly recommend this place to everyone i know out in palmdale and lancaster etc; my husband and i passed by this place and thought , ah to hell with it , lets give it a try! so we stopped and he got a cheese steak sandwich and i got a side of their fries , they were loaded fries i believe !! anyways we loved it ! oh and even my 1 year old loved it !! read more

I dont think the onions and peppers were cooked together, the flavors didn't meld together. The beef didn't have fat or gristle a plus but the beef lacked flavor. The fries weren't bad but they were soggy. read more

Charleys Cheesesteaks and Wings - Soggy fries. - Cheesesteaks Near Me - Hesperia, California

See all

1 star for the bonelsss wings straight nasty nasty! Imagine jack In the box nuggets but tossed In some sauce ! That bad... read more

I have a steak sandwich with lettuce and tomatoes and cheese. It was very good but next time I want to try the chicken that looks like it would be really good. Also, their french fries are really delicious. And I really enjoyed the boneless chicken wings long as they cook them for at least a minute. read more

Meh... the 3 stars are more for the boneless wings. They have enough sauce and are tasty. The sandwich... it reminded me more of a sub than a cheesesteak. To me a cheesesteak shouldn't be healthy don't get me wrong, the meat was seasoned well, but that wasn't a Philly read more

Charleys Cheesesteaks and Wings - PHILLY CHEESESTEAK - Cheesesteaks Near Me - Hesperia, California

See all

This is our first time coming to Charleys. The facility was clean, well-maintained and people are nice. My sandwiches were ultra salty. The rules and the vegetables were good however, the meat was super salty and not edible. It's likely this will be our first and last time try this place out. read more

This is the 2nd time I've been to this location and their ice cream machine is again not working. Not only was that not working. Half their food options are wings, and they currently don't have any wings either. Terrible service, and super overpriced. Pass. Go elsewhere read more

What a shit show, one star because the food was okay. Do yourself a favor and go to wing stop across the street. 31 mins for a 10pcs order. They put the 2 flavors in the same container. Asked for the Chanel to be changed on the TV and the kid with the rose tattoo on his wrist said he was on break. WOW read more

I don't know why this place has low stars ! This place is delicious. The Philly cheesesteak is a hit every time, plus the bacon cheese fries are to die for Also, try the peach lemonade ! read more

Over priced for what you get. Customer Service is OK, nothing to brag about. It's disappointing as a chain restaurant, because the quality of the food is missing. If the quality and quantity match the price they demand, it may be a worthy place to eat. Not so much today read more

The food is always good. Definitely prefer it over the one inside the mall. I placed a mobile order today for pickup. When I got there my baby fell asleep and I didn't want to have to get him out the car and wake him up. I call the store to see if they would be able to bring out my order. Without hesitation they said yes. This is amazing service and I appreciate them willing to go above and beyond for me. It really meant a lot. 10/10 recommend. read more

The food is good and prepared fresh but the pricing is awfully high. I order a 10 piece wing and regular fry. The regular fry sure seemed like a small. It came in a came halfway full. And the wings were cooked right but they were missing sauce. They came dry. Not to mention they charge high prices for drinks. I wouldn't recommend this place unless of it were for the sandwiches but anything else. You could easily head down to wingstop and get more for your buck. read more

I went to the Charley's in the VV mall and the food was good.I ordered the Chicken cheesesteak sandwich, that came with fries and had the strawberry lemonade. It was the perfect meal after work. read more

My first time at this establishment. I was disappointed with my sandwich, the chicken Philly. Very little meat. Seems like they were trying to hide that by putting a lot of cheese on it. If I decide to come back again I will order it without cheese. Unfortunately there won't be much of a sandwich if I do that! read more