My mom and sister had complaints about the unprofessional service. I reserved judgement till I had…read morethe same. My experience was, as well, not very professional. I can relate 2 events that disappointed me. When I visit an optometrist, I do not expect my appointment to entail a sales pitch about the optical center or to hear that the glasses I had were sub-standard (because they were not purchased on site). On another occasion, after discussion with the desk personnel I asked to book an appointment 2 years from my last appointment. As it turns out, the date of the appointment I attended was earlier than my 2 years and I was required to pay for the whole appointment as my provider would not cover the insurance portion as it was not a full 2 years. I related the story to the clinic for which they would not take responsibility or apologize. This clinic won't see me return.

I'm HONORED to be one of the first to write a review on my experiences with the company and staff…read moreof Westwood Optical.. I know there will be many additional reviews to come.. so here goes! If you want to have a very pleasant and knowledgeable experience with people that take their profession seriously; and a company that has a great name recognition in the industry AND the city of Winnipeg... then you have to select Westwood Optical. There are other great options as well in the city... however, one of the "stand-outs" for me personally is that when I experienced some vision issues... I was very concerned and I needed to see a optometrist asap... Being that I was in the area for work purposes... I asked if there was a emergency opening for me... the staff were very understanding and accommodating...I was seen within 10 minutes.. The optometrist was very kind, considerate and very knowledgeable... Long story short, my concerns were addressed and after the thorough analysis... I was given positive reassurances and recommendations. The staff never pressure you to buy anything... they are there to assist you to make wise choices. I would highly recommend Westwood Optical to be your optical choice. Just do me a favor.... tell them "André sent me... from his FANTASTIC review of Westwood Optical" ... Thanks.. ;^) (( I don't receive any benefits from writing this... OR obtaining your help in mentioning to Westwood Optical what I asked... "It will just make me feel... ALL WARM INSIDE" ;^) Have a great day! André Westwood Optical customer..

Fantastic service and excellent staff! They offered to…read moredeliver my contacts to me directly when the order was late. They really go out of their way to assist. I had a bump from milia on my lash line and the recommended referral took it off on my first visit and zero scar or pain at all. Asked about US products that whiten the eyes but weren't sold in Canada yet. The doctor investigated on his own and got back to me with his recommendations. Can't recommend more! Thanks again to your whole team! Oh and the coolest styles of glasses anywhere!

Great selection of glasses! Optometrist and staff are knowledgeable and helpful! Always greet you…read morewth a smile!

Had a poor experience twice. They billed my insurance $400 for 1 pair of glasses for me. I'm now…read moreineligible to get another pair for 2 years. Billed my 7 year old $40 to measure pupil distance. Really?

Is my eye doctor does a good job, professional without being stiff. The women who fits glasses is…read morevery good at her job. The short answer is they do a good job, and I keep going back for that reason. I do not always get my glasses here but I can recommend the place.

My wife and I have gotten our glasses here for years. Staff is friendly and knowledgeable…read more Selection is excellent. Special thanks to Carole for staying late and helping me with my new pair of glasses!

I'd give this place a '-1' if I could…read more I asked the front desk receptionist to verify my appointment details and she said I have to have a full eye exam before they will do a contact lens exam on me. I asked why she said because I'm due for an exam and when I said ok I will get my regular exam done when my health benefits have refreshed in the summer. She said that's not possible...and argued that the doc will also insist and then another employee came in saying the same thing and then another...who actually left her workstation AND her customer just to come over and say the same thing to me. I asked to speak to the Doc. He came out and with different wording said the same thing basically-it's going to cost me twice as much as what I was quoted on the phone. So I said ok I understand where you're coming from and I'm not interested at this time so I left. (I must have seemed like your typical KAREN at this point...having three other people try and explain the extra charges, but I'm standing my ground here! I would have let it slide, until I got a highly unprofessional comment from one of the girls up front, who said....loudly enough for me to hear it from the other store entrance, as I was leaving....THAT'S EXACTLY WHAT I TOLD HER! She said.... Why say that so loudly....she clearly wanted me to hear that! So I called her out on it. I had enough. I said "excuse me! How rude! That is very unprofessional of you. If you have a comment about a customer or if you have an issue with a customer ..... you should keep it to yourself (if you're not discussing it with the customer that is) and be discreet about how you voice that concern. Go somewhere private and talk about it to your boss....Omg...how rude!" I stormed out of there....yes I blew up, yes I lost my cool! I was given wrong information right from the start....I could have waited until July when my benefits are full again, and I'll get my regular exam done then. What a waste of time. 1. I was quoted incorrect price info over the phone 2. It took 4 people to explain their policy to me. 3. They said I HAVE to have a full eye exam, it's in their "by-law". I did ask for more info about this, but they could not provide it. I felt like I was being forced to do it before I was prepared to do so. 4. As I was leaving, one of the employees felt I needed to know that she told me all that already......loud enough so the whole store could hear... This is why I blew up on her. Poor customer Service and very disrespectful behaviour are the main reasons why I will never re patronize this business again.

Can't be trusted. Asked for an appointment I was really…read moremotivated to attend, had a company emergency the d-day preventing me to come, tried to explain that it was not as if I could know about it a day before and cancel, they still charged me $50. Never again, Avoid!

My new Eye Care home !!! What a Professional group of people. Everything is well sanitized, super…read moreclean and they still manage to keep their distance while working with you. They did all they can to make me happy with my purchase. A very excellent selection of glasses, but they have the staff to help me pick what's right for me... Not like other places. Definitely give this group a try. You won't be sorry !!! Thanks again for everything !

I have nothing but good things to say about Family Optical. Dr. Kevany is very friendly and…read moreprofessional. Rene who fitted me for my glasses was also personable and helpful. I am very pleased with the service and highly recommend with this business.

Great customer service! I went in 20 minutes before close asking if my glasses were able to be…read morerepaired. They took my glasses in right there and was out of there in no time! Great pricing as well.

I have seen Dr. Langan on several occasions over the years. He is very professional and kind. He…read morehas always treated me very well and I will continue to see him til his retirement, I suspect. He made sure I had regular appointments monitoring my eyes because of a drug I was taking for arthritis. Now, I continue to see him to follow the progression of cataracts . He will refer me to a surgeon when the time arrives for new lenses. If you are looking for a kind Professional to look after you, Dr. Langan is the man.

Just the most honest and kind people. The owner, Cathie, is a gem! I was visiting relatives in…read moreWinnipeg and my glasses broke. I found Linden Ridge eyecare when I was driving around looking for help and when I went in, they just took over and made me feel right at home.

I have been a customer of the Linden Ridge Eye Centre for over 20 years. Cathie and her staff are…read morenot only professional, accommodating and provide amazing service, they are also fun and make me feel at home. If I ever had to move to another city, I would still continue to be a customer no matter how far the trip.