NOT WEARING MASKS!!! WTHeck - food prep and not wearing a mask. So incredibly gross. And foolish.

Usually fairly solid here , not so great this visit - the bun was not fresh and fell apart quickly as the burger had way way to much mayo on it. Nothing a few training refreshers can't fix . Frys we're hot and fresh to save the visit . Want to tighten things up here just a bit as football / hockey approach - go pack , go canes ! read more

What can you say?? It's Char-Grill! Big burgers, tasty fries. Go here for a quick meal when you are craving a burger off the grill. read more

Char-Grill is a Raleigh landmark and my favorite burger in Raleigh. I am from a small NC town and this is as close as I can get to a true southern burger with slaw, chili, onion, mustard, ketchup, cheese. It is so good! You must try if you haven't. And, don't forget a large sweet tea with crushed ice! Edwards Mill and Hillsborough Street are my favorite locations. read more

Great char grilled burger made from fresh ground beef and fresh vegetables on the burgers! Ryan runs a great restaurant and when I want a great burger, i will always stop in and grab one from them! The only complaint I would have is strictly a preference and that is I wish they would switch to Coca-Cola as I hate Pepsi and any of their products! read more

This is our favorite Char Grill location. The burgers are always cooked the best of any location. Today we didn't have such a great experience. Years ago they always used to toast the buns on grids. They stopped so we started requesting it. Today we bit into our burger and chicken sandwich...buns not toasted like we requested. My husband let them know...their excuse "we're too busy". What a moronic statement. I don't recall noting on my ticket that we were in a hurry and needed our food ASAP. I believe if I am smart enough to request a toasted bun I have sense enough to know it could take longer. They don't need to hold up the person's order behind me to toast my bun. They just move on ahead. We'll go there again at some pint in the future but it won't be any time soon. 4/13/2019-this time charred and burnt over done burgers. If u ask me it was done on purpose since we kindly reminded them of our note on the ticket to toast the bums. If u ask me this business is going down hill since it started franchising. It is no skin off their nose to oblige the customer to a small request. They certainly don't get paid by the volume of burgers they send out the window. This location is now a one star in my opinion. read more

Flame Grilled burgers with no fuss. When you get there, you pick up a list, fill it out and put it through. Apparently I put the order in wrong. There's a tiny little slot where you slide your paper in. I, like the newb that I was, brought it to the checkout counter but they didn't really seem to care. The food came out fast and hot. I got 1/2 a burger and it was still big. The fries were good and the apple pie, similar to those old deep fried McD ones. YUM! Pretty good for an old school burger joint. Reminds me of 24 hour burgers back in the east bay. read more

Decent old-school grilled burgers. The Steak burger and Steak Jr are a good value. A better burger than you'd get at a fast food chain for just little more money. read more

The few times we have been here they are great! The staff is considerate. The food is great and comes out quickly but smells so amazing like it cooked longer! First time we had the vanilla milkshake and we plan to get it again soon! Creamy and rich milkshake! The fries are fantastic! My girlfriend gets their burger meal deal and loves it. I love their chicken sandwich. I would personally not recommend their apple turnover but my girlfriend thought it was okay. This is a great place to come late at night! Would recommend since we have come back a few times. read more

It's ok. Seriously, if you are looking for a pretty good flame-broiled burger or hot dogs, fries, and a chocolate ice cream milkshake, this is as good as any place. The ordering process is a bit of a hoot once you catch on to filling out a slip and sliding it inside a slot. Apparently locating said slips and slot under the hanging menu is enough so putting up a sign to explain how it works or not necessary. Funny thing is the order pads and slot are not only NOT labeled, but they sit exactly in front of a sign offering 10 lb bags for $3 (cannot fathom what that is all about). It was a nice day and I finally figured it out so it was fun to watch others struggle the same way I did (kidding!). The only thing I did have an honest-to-goodness issue with was someone had marked a sweet tea on my order sheet (at the bottom where I wouldn't see it. $2 something later I learned my lesson to look very closely at self-filled order blanks in the future. read more

Has to be one of the best dive burger places ever. I do mean ever. The ordering system is just to good with you picking what you want on the tickets and sliding then down a little ramp. The steak burgers and the regular patty burgers just have a taste that is amazing. The fries I swear are like crack themselves. Don't dare go to the Raleigh area with out stopping at one of these. You will be sorry. read more

Best old fashioned burger in town period. There is nothing else to add. If you want that smell of a charred patty you will have the best burger in town but if your looking for a truffle/quail egg burger, you may want to go else where. Order online to avoid the wait. read more

Sunday, August 26 at around 5PM. Ordered 3 cheeseburgers and 3 french fries. The bread was stale, the burgers were dry, and the french fries were not fresh or hot. This is not characteristic of Char-Grill. Must have been lacking supervision at the time of my visit. Disappointing today. read more

Meh. This place is just meh. First experience was a doozie, we stood in front of the food window staring at the cashier wondering why they wouldn't open the window to take our order. Apparently you have to slide a little slip down the shoot and they'll cook your food. We sat there for about 5 minutes before I knocked on the window to order. The food was not good enough to make we want to go back for an experience like that. read more

The best burger on the planet. 5 Guys can kiss their ass. Nothing like Char-Grill in Raleigh it's the best.

Fantastic burgers. True story. Went to the fancy Italian joint next door and they were such unprofessional jerks that we we ended up having burgers, fries and shakes on the hood of my car. That was the right decision. read more

Usually I would give 5 stars. Been going to chargrilled since I was very young. But I just left feeling very un easy. The manager Cynthia was as rude as she could be. They had messed up my order and when I asked for them to fix it nicely she stuck her head out the window and tried to tell me I orders wrong. It's very easy to order here , you Cynthia forgot half my order! I will continue to eat at chargrill just not this location. Also by the way Cynthia... if your going to talk crap about a customer make sure your window in closed!!!! read more

I had to review Char-Grill because even though I've lived in NC my whole life, I've been such a loyal Cookout fan I've never ventured here. I'm quite glad my friend dragged me past all the restaurants on Edwards Mill for Char-Grill now. I was definitely surprised by the ordering method. As the other reviews mentioned, you fill out a slip of what you want and slide it in a slot. If you've been to Whichwich, it's a very similar ordering process. The food is definitely quick and you can watch them cook which is fun! I was feeling gluttonous so I ordered a hot dog (with chili, cheese, ketchup) and a cheeseburger (double meat!!, chili, cheese, ketchup). This was definitely a very satisfying meal--full of cheesy, greasy goodness. The hot dog was a surprise for me as I liked it more than I thought I would and I liked that they served their red dogs. I would definitely also recommended getting double meat as the patties weren't very big and the burger is a bit smushed. Overall, definitely satisfied my burger and hot dog craving! read more

Char-Grill Is one of the few fast food places I use.. The food is tasty with healthy options and they carry NC favorite beverages like Pepsi and Cheerwine. It may sound crazy but for soft drink addicts the addition of crushed ice and thick styrofoam cups insures the best experience with a soda ......let the wine snobs out there wax poetic about certain shapes of wine glasses ...crushed ice and thick styrofoam cups is where it's at baby . The salads are dated so that one never finds brown lettuce or frozen cucumber slices . The BLT is a new experience when served on a hamburger bun and they typically serve a ton of bacon making up for its small size . We also enjoy the chicken sandwiches , hamburgers and hot dogs . If you ever have an issue ask for the manager rather than e mailing the owners . My experience is that the manager REALLY wants to make things right . We live near another CG location but choose to come to this one because the staff makes an effort to know their regular customers . They work hard to keep up their Health Dept ratings . All good read more

You really need to experience this place. Burgers are awesome. This place is a glass box with the cooks on the inside and customers outside. You fill out your own order slip, then feed it into the slot in the glass. What usually happens next is that you'll immediately forget your ticket number (the slips don't have tear tags), and spend the rest of your wait time trying to figure out who was in front of you in line, and hope that they remembered their number... (Doesn't help that you're usually pretty hungover.) The confusion that ensues, and the fact that I usually screw up EVERY SINGLE TIME I'm there adds to the "ambiance" of the place. Here's a trick I heard from my buddies: they just cross off the ticket number and write their name on the top of the slip. I'll have to remember that for next time. read more

nom nom nom. Cheap tasty burgers. Fries are just OK i can take em or leave em. The shakes however re AMAZEBALLS they are so thick and creamy. Dinner for 2 under $15 is OK with me read more

All hype. Sure it's better than McDonald's but that's a pretty low bar. Patties are pulled out of the freezer and thrown on a grill just like a cookout at your tightwad brother in laws place. read more

On 11/10/19 at around 6:30, we stopped here at my son's suggestion. We filled out two tickets for our orders and turned them in. Our first order came out about 20 minutes later which is a very long time for a fast food restaurant. We figured our next order would be up next as we had turned in both tickets at the same time!! It was 30 more minutes before the second order came out. By then, our first order was cold!!!! We watched several people who had ordered AFTER us finish their meals and leave. I don't know what was going on, but this was absolutely ridiculous!! On the positive side, the burger was tasty even though it was cold! read more

This place is a bit disorganized, but the burgers are very good. You can smell the deliciousness as you walk up to place your order. I enjoyed my hamburger. read more

Wannabe Cook Out, but double the price and the meat is really dry. Their apple pies are really good though, probably because they don't make them but just warm them up. read more

Steak burger is always good however their french fries are constantly over fried and hard. I have learned if you want fries just go down the street to McDonald's and get a small fry! Better yet if you are close to downtown Raleigh location they have consistently good fries and state murder. This location sucks at this !!! Need better cooks. Even when you ask for them to cook french fries fresh but you get same result hard and overcooked. read more

Ordering is not very straightforward and nobody working there seemed that helpful in explaining it to a new customer. Had to learn from another customer. Been there a couple times now, and it's definitely less frustrating once you know how things work. The food is good, but not exceptional. Better than most fast food, but not as good as my go-to, Cook Out. read more

Love Char-Grill. I often get hotdogs or BBQ sandwich, but burgers, fries, and milkshakes are all excellent as well. If it's a cool day you can sit down at their outdoor picnic tables, but otherwise I just take mine to go. read more

It's what you need before a Wolfpack game!! Great food in and out.. Drive up and order , food served hot. Not fancy.

The one true charcoal grilled burger place. You can see the big flames from the grill through the window. And make your order out on the long slip of paper order sheet and watch it slide down the metal highway to the hands of the burger chef. Shakes are incredible. Only chocolate or vanilla at this location. You should not miss Char-Grill in your lifetime. read more

I love local chains almost as much as one off diner and dives so I was looking for an excuse to hot what I think people described as a local icon drive-in. I loved the unique ordering system perfect if you have a large group I would think. I ordered a 1/4 pound steak sandwich with everything, fries and a shake. Unfortunately I my sandwich wasn't that great, meat was rather tasteless, as well as the fries and the vanilla was out of order. But the chocolate shake was pretty good considering I am not a chocolate person. I will return and try more another day. But as burgers go I think I would stick to the pubs or other restaurants for a solid burger choice. read more

Good burger place, and I love eating there, staff is nice and they fix the order really quickly!

My first time coming to this burger joint, visiting North Carolina from New Jersey. Food is excellent burgers are great the only complaint is that being a new guy who is never been here before I have no idea what I'm doing ,the ordering system is difficult. You have to fill out your own ticket and as I find out later, drop it in a slot.since I didn't know this I went to the register asking for directions on how to order. Would give them five stars if the ordering system was much easier. Wanted a cheeseburger with lettuce onions pickles and ketchup, but on the ticket there is no lettuce? read more

Honesty deserves mention because it speaks volumes about a business. I left my checkbook here by accident. Sadly I did not have my phone number in the check book. But management was able to track me down using my address. It took a lot of effort on their part, and they could have just as early written themselves a free checks. I am VERY thankful! read more

You can't even call in to check when they close because they leave the phone off the hook until closing time.

Just go to Cookout. Most over-rated burger joint of all time. A bold statement I know, but hear me out. Char-Grill has come to represent a Raleigh "institution" of sorts. While I can't speak to the quality and service that got them there, I can speak to what it has deteriorated into. Every experience I've had with Char-Grill within the past year has left me with a bad taste in my mouth, literally and figuratively. Burgers a good, not great, Fries are bland (some might say "classic"), and then there's the servers, bitter, disdainful, and outright rude. Once I was craving a Cheerwine, so I drove over to Char-Grill thinking that they might just be the type of place to carry it? I didn't think this was an unreasonable assumption, but when I walked up to the window to ask the guy if they had Cheerwine you might have thought that I'd spit in his face. "We don't have Cheerwine," I was told in a terribly rude manner. "If you really want it, go to Cookout." Direct quote. Ok, well people have bad days right? One apple doesn't always spoil the whole bunch, so I decided to give it another shot a few weeks later. Different guy this time. I asked about what type of milkshakes they had, and apparently I was taking up too much of his time because he told me "Go to Cookout if you want options, we just got the basics here mam." Seriously? Ok you don't have to tell me 3 times. From now on I'm headed to Cookout. Its faster, cheaper, has more options, is actually more tasty, and I've never been treated like crap there. read more

Char grill has always been awesome but very disappointed upon arrival tonight. All the employees were handling food with latex gloves. No chargrill for people who have severe allergies to this. Please consider converting to latex free gloves for food handling so everyone can enjoy your delicious food! Even drs offices & dentists don't use these anymore. read more

Awesome burgers, fast turn around, and a great price point. They keep things very simple here and it works. I love grabbing a quick burger at this joint. read more

I'm from out of town, and somebody recommended that I go here and try their burgers. I'm glad I did. Normally when one asks for a chili cheeseburger, there is too much chili. These guys don't do anything like that. What they do is craft A darn near perfect burger. And the only reason why I say that, is because my burgers are the best in the world. But if you want to go to restaurant have a burger this is the place to go read more

I ordered a cheeseburger with coleslaw & ketchup on it, with f.fries & a fruit punch drink. I enjoyed everything except the f.fries, they seemed dry, even with ketchup on them. I like the ticket through the window ordering system. It works for me! I didn't wait long either. I will go here many more times while I work in the area I'm sure. I recommend this spot. read more