THE GOOD:
PESTO PRESSED SANDWICH - mozzarella, almond pesto, sun-dried tomatoes, and spinach.
I love pesto, and this was pesto perfection! The pesto was fragrant, it packed a bold basil flavor, and they used a generous amount! The pesto was made with almonds instead of pine nuts. Honestly, I couldn't tell the difference. The multi-grain bread was a good, hearty choice. I liked that they gave me the option to have the sandwich pressed. I gladly said yes, as nothing brings a sandwich together better. ;)
The side salad was a pleasant surprise. It was a spinach salad with balsamic vinegar and sunflower seeds. It was a great way to squeeze in some extra veggies!
The only thing I would change is to add more sun-dried tomatoes. Vegan cheese doesn't always have the best melting abilities, but I was okay with that.
THE BAD:
The cupcake was dense and flavorless. The only good thing about it was the icing. The cappuccino tasted burnt. It was the worst I've had during my entire European trip.
My sandwich was good, but unfortunately my overall experience was terrible. I have never had worse customer service than I did at Chapter One Coffee Shop. The disrespect I received was flabbergasting. It truly made me feel awful. I wanted to leave, but my need for caffeine overpowered my desire to walk out. After I sat down to finish my cappuccino, I thought maybe it was just me, maybe I was overthinking. However, shortly after, an employee came to my table and apologized on the other employee's behalf. That was nice and validating. It confirmed my feelings and experience. Trust me, I get that working in the service industry is difficult. Nevertheless, there's no excuse for that type of behavior. It put a sour taste in my mouth, and everything I ate was tainted.
You can watch my visit to Chapter One and see all of the vegan food I ate in Edinburgh on my YouTube channel: https://www.youtube.com/watch?v=Pw-0mh0q3iM&t=1s read more