Please do not walk but RUN from this company. Long story, but I will provide a few details. A few years ago we purchased 3 sets of patio doors from Chapman. To install the first patio door, Chapman sent one elderly employee to my house. I had to assist him and get the patio door set out of his truck and carry it up to my house. This employee smoked cigarettes while he worked on the patio door and allowed smoke to enter our home the entire day. We spent approximately $7k on these doors. This is just a small detail in a long story of working with an unethical company that provided poor craftsmanship and takes no ownership of its faulty work. In all, we had issues with all 3 sets of doors installed by Chapman. They also installed two sets of french doors in my basement without removing the interior trim. There was a 2 inch gap all around each set of doors after the install was complete. They had to send back an employee for 8 hours to fix what they told me were properly installed doors. I was told that our house walls were not square. You could see the outside air from inside the house. Not only did they do an awful job, but they had their employee, Michelle, lie about what happened in an email. I'm more than happy to share this email with anyone who wants it so you can see what you may have to deal with if you choose to do business with this company.
I shake my head in disgust as I write this review, b/c I cannot believe this company is still in business. In the end they offered me $900 to RETURN a door that cost over $2k. I have copies of emails exchanged, a video of the door that Michelle from Chapman claims is "normal", and a copy of her condescending, untruthful email. Shockingly, I have heard nothing from Chapman management. I realize there are 2 sides to every story, but believe me when I tell you that if you have an issue with this company, they will not make it right. I wish I read a review like this before we chose this company to do work on our home. As stated, I'm more than willing to share additional info, emails, and videos if this helps your decision in choosing between contractors. Save yourself a major headache and RUN from this company.
As I promised to Chapman in an email, I'm going to do everything I can to make sure other customers not only know how this company has treated us, but also to expose the quality of their work, or lack of I should say. No integrity, dishonest, and they should be ashamed!! Consider yourself warned if you decide to do business with Chapman. read more