I had an appointment with Doctor Bossian in the Kailua branch and he is by far the nicest doctor I…read morehave ever had! He was so patient and gave me his time to address any concerns I had. I went in for an annual checkup and was not expecting a sincere doctor who cared to talk through any little or small concerns! And since he was asking so sincerely, I did end up talking with him about a few other medical issues that I wasn't going to bring up. Ended up getting a few answers and a diagnosis that have helped me since. He also has a great way of explaining things in layman's terms without it being condescending. Overall a great experience and I thank him and the staff at Kailua for being on my care team! I wanted to provide a review of my recent two experiences at the Kailua Straub Clinic because when reading the negative reviews on here, it was not the same experience that I encountered. The staff at the front and in the back were wonderful, patient, kind, and caring. I also thought it was great that their lab has saturday open hours which is very helpful if you don't have time during a weekday to complete lab work! Another plus is parking is convenient and plenty either in their plaza or nearby.

After seeing an orthopedist in town and being told I needed to have physical therapy, I was really…read moresurprised to learn that I could get PT at the little Straub clinic in Kailua. Score! It's walking distance from my work, and I wouldn't have to take over an hour of time off for round-trip transportation into town for PT. Granted, there are physical therapists right in my office building, but my doc from Straub recommended his own PT...and since the PT specialist had attended my doctor's appointment, I felt like he was the best option. At any rate, the Kailua Family Health Center, where the Straub PT is located, is a bright, cheery office located above Red Bamboo and other retail stores right in the heart of Kailua Town. It's been very peaceful and quiet every time I was there for PT, and all of the front desk ladies were so nice and friendly It's clean, clean, clean, and did I mention convenient? I don't have a lot of doctors who practice at Straub, but if you do and live on the Windward side, see if you can get your services taken care of at this place!

Good luck ever getting through and getting scheduled. On hold FOREVER, super rude staff, not…read morehelpful or even trying. Unfortunately, not the first (or second or third) time that this is happened. I got a call that they had to reschedule my appt after waiting for several months for it to come, but they would call me back. Two weeks later, no call. I finally call and now there isn't an appt. for 5 months from now. The staff is the most unprofessional I've ever dealt with, on multiple occasions. It's really too bad because really liked my Dr., but am now going to have to change. Do better. Dr. Friedlander, you are losing patients because of your staff.

I have never experienced such disorganization, lack of clarity, and blaming of others from a…read moremedical facility in my life. Wildly unprofessional, passing blame to others, talking over me, not asking good questions, not following up, speaking rudely at me, etc. After a real nightmare experience, to put it politely, Multiple sections within the women's health center that do not communicate between themselves. No returned phone calls as promised. Blaming other offices, no follow up, nobody puts in any effort to try and help people frustrated by their poor customer service. I just wanted to schedule a first appointment with a referral. After 3 months, endless hold time, no call backs, bad info given repeatedly, not listening, talking over me, etc, I gave up. Highly recommend avoiding this office if you don't want them to blame your doctor for their mistakes.

Ive just had my first appointment with Dr.Burlingame and her staff. I am so happy to be apart of…read morethis journey with them. Ive felt immediate relief and just simply felt I am in good hands and that she cares. Dr. Burlingame is very welcoming, kind, and down to earth. I highly recommend her and her staff.

I had my anatomy scan done here and really don't recommend. Very rude and fat shame you if you're…read moreoverweight. The ultrasound tech who was doing my scan was very rude and not reassuring whatsoever. I also went home with zero pictures of my babygirl. When I checked my portal there were 4 pics all of which did not show her.

Pat and Dr B are world class; my wife and I feel so thankful to have had them as our birth…read moreproviders. We had a complex pregnancy, which we feel had it been with any other provider but Pat and Dr B, would have had to result in a C-section.

Dr. Bhattacharyya is clearly very intelligent and prioritizes safety, but I found him to be lacking…read morewarmth and engagement. Unfortunately, this is not an OB/GYN office I would return to for future pregnancies. The midwives, however, were wonderful -- compassionate, attentive, and helped provide some of the warmth I felt was missing during my interactions with Dr. B. Experiencing a miscarriage is difficult enough, and it became even harder when I felt out of the loop regarding what was happening with my body and what follow-up care I should expect. I was brought in for two follow-up visits. At the first, Dr. B performed an ultrasound and identified retained clots. At the second visit, I was left waiting in the back office room for about 20 minutes while listening to a healthy, active fetal heartbeat from the neighboring room -- an extremely painful experience under the circumstances. When he finally came in, I was asked if I was done bleeding and then told I was "good to go." There was no repeat ultrasound and no HCG testing. While I respect Dr. B's clinical knowledge, I believe compassionate communication and thoughtful follow-up are essential during pregnancy loss. Unfortunately, that was missing here.

250 doctors visit plus payment for services co-payment plus playing for their taxes Susan Vecenti…read morewas amazing never ripped off her clients

First time trying them out and Dr. Clark was extremely nice! I loved how he made me feel at ease…read moreand comfortable. The main thing that I loved was the fact that he addressed my concerns and answered all my questions! Will definitely be going to him more often :)

When I called the number listed on this particular venue, they answered as Windward Womens Care;…read morehowever, they are on Kalaheo and Makapu. (Next to Pinkys.) So, make sure when you call you have the right people! They were fast and efficient - even got in me in the next day. The doc I met with enforced her beliefs on me a little, but I'm always up for a challenge. The nurse that did my intake was a bit of an over-sharer. I felt comfortable with the staff, and they took the time to discuss my concerns with me.

I really love doctor b. He's a very chill laid back doctor but is thorough and cares about his…read morepatients. He's delivered both of my children and really took care of me in multiple emergency situations throughout both my pregnancies. My husband and I are very grateful for him. Also if you are looking for a doctor/ob office that will actually respect your patient autonomy this is a great place to go. I'm a very holistic minded person and I always felt respected here and not judged for my choices. Thank you doc!

It was a terrible office experience today with provider Dr. Eesha…read more Bhattacharyya or Dr. B. For short at Ko'olau Women's Healthcare in Honolulu. First of all, Dr. B. is an unprofessional, inconsiderate, lazy doctor. Why do I say this? Well, first of all, i went to see him today for my follow up appointment, and in the exam room, Dr, B. suddenly started coughing a lot when talking to me. I was sitting across from him, in close proximity, sitting on the exam table. So, I asked Dr. B. to put on a mask. Dr.B. didn't cover his mouth, and he wasn't wearing a mask either. To protect me and his patients, many of whom are pregnant, Dr. B. should have had sense enough, as a doctor, to at least wear a mask to protect his patients from his germs and coughing. But he failed to do so. Next, he suddenly left the room to tend to a patient that was feeling faint. What about me as a patient? Why did you leave me hanging doctor in the exam room, with no explanation, and no apology as to whether or not I was supposed to wait for him to return or not? Lastly, Dr. B failed to help me with the medical situation that I went to see him for in the first place, and was unwilling to do the training I needed that could have helped me, thus the low rating I have given him. For all these reasons, I would not recommend Ko'olau Women's Healthcare or Dr. Eesha Bhattacharyya to anyone, and I see that several other patients have also given him one star ratings as well.

My niece is here from out of state and needed to get the nexplanon removed from her arm and she did…read morenot have a good experience! She sat in the room waiting and was brought a red popsicle to hold against her arm to numb it. The person who removed it used very large gloves and did not wash her hands. After it was removed from her arm, the lady could not put the tape on with her gloves (her own words) and took her gloves off to tape my nieces arm. This place takes payment when you first check in so walking out was not on her mind and she really just wanted this birth control removed.

People who want a provider that respects and honors their own personal health decisions/life goals…read moreshould not use this office. I was concerned about needing a family planning based medical procedure and the entire time the provider/staff tried to convince me not to get it if I needed it- because of her own religious beliefs. After determining I did not need the procedure, the provider still attempted to counsel me into changing my religious views to fit her own. She then refused to provide me with recommendations/names of alternative providers for continuity of care and future family planning. Also, no parking is junk.

Earlier last year, I needed to get a new PCP (primary care physician ). Since I moved to the…read morewindward side. I picked one at this Straub location. The service has been excellent, knowledgeable, and efficient. The clinic is clean and inviting. Getting blood drawn at the laboratory has been fast. Parking is shared with the other businesses in the mall. The entrance is from he second level parking lot on the mauka (mountain) side.

Dr. Texeira and her office team were so patient and kind through the whole pregnancy experience…read more When it came to my unexpected early delivery, she was wonderful and helpful through the hospital stay and delivered my baby the morning she was leaving for a vacation. So grateful to have her through a challenging circumstance. Highly recommend!

This is not somewhere I feel like I'm in a trusting, caring environment for the well being of…read moremyself and unborn child. It actually started out fairly okay (still not where my standards are) but nobody's perfect. However. After I got diagnosed with Gestational diabetes, things went really really bad. My OB at castle put in a referral to this place to schedule a consult and set me up with a nutritionist. I waited a few days. Heard from no one. No way to monitor my glucose levels, no guidance. Nothing. I finally called my OB and asked what was going on. They called them again. Then someone from this office finally put a prescription order in for a monitor. No instructions on how to use it. No call to still set up anything with a nutritionist. Luckily for me, my dad was a type 1 diabetic and I have a nursing degree, and I know how to use one. It still never took away from the fact that there is constantly an underlying feeling that this office doesn't care and I'm just another number or name on their patient list. Finally. After 2 weeks I got a call after my OBs office was shocked I still hadn't heard from these people. Two and a half weeks later I finally was seen. Not by any nutritionist still However. Just Dr Burlingame who knew I was clearly over the nonsense this place was pulling. She explained that their nutritionists were out sick or had some other type of reasons why these people couldn't do their jobs or at least update patients as to what was happening. I know my OB sources out more than this office so I didn't bother making a follow up here. Finally today- a nutritionist called me to set up an appointment. It's been over two and a half weeks since being diagnosed. They informed me they're very backed up and maybe could squeeze me in, in a couple of weeks. Thanks but no thanks at this point. I'll monitor myself and work directly with my OB and use their other referral for ultrasounds and stress tests. Lastly. Dr. Burlingame said she was going to run a couple labs. It's Friday night. After almost 24 hours they send me an automated voicemail TWO min before their office closes for the three day weekend and the automated message tells me I can view the labs on my portal. Well- surprise surprise- whoever set up my portal made it so the only thing I can view on the portal is my bill. Or ask questions about my bill. Can't view my labs. Can't do anything for another 3-4 days. This place is the absolute worst. Don't expect to get your labs or any type of important appointment in any sort of timely manner. No one seems to care. This type of healthcare is garbage and I value the health of myself and unborn baby way more than the way I have been treated here. Counting the days until this baby is born so I can be rid of the stress that THIS PLACE has cause