Truly love the staff, nurses and my new PCP Dr. Sierra Nicol! Thorough, sweet listens and is…read moreupfront regarding any of her protocols. My Chart was updated and after visit summary and notes, plus history was exact. I am so happy to have found her. I felt so happy when I left, and I have a medical history. Can thank them enough!!

I had an appointment with Doctor Bossian in the Kailua branch and he is by far the nicest doctor I…read morehave ever had! He was so patient and gave me his time to address any concerns I had. I went in for an annual checkup and was not expecting a sincere doctor who cared to talk through any little or small concerns! And since he was asking so sincerely, I did end up talking with him about a few other medical issues that I wasn't going to bring up. Ended up getting a few answers and a diagnosis that have helped me since. He also has a great way of explaining things in layman's terms without it being condescending. Overall a great experience and I thank him and the staff at Kailua for being on my care team! I wanted to provide a review of my recent two experiences at the Kailua Straub Clinic because when reading the negative reviews on here, it was not the same experience that I encountered. The staff at the front and in the back were wonderful, patient, kind, and caring. I also thought it was great that their lab has saturday open hours which is very helpful if you don't have time during a weekday to complete lab work! Another plus is parking is convenient and plenty either in their plaza or nearby.

I was referred to Dr. Chapman by a friend due to an issue conceiving. After 7 years and 4 doctors…read moreshe was finally able to diagnose and treat my problem. We made a lot of progress but ran into issues elsewhere. A lot of people said that she has a cold bedside manner, and I can see where they may think that. But from my experience with lots of doctors for lots of different issues, I just think that she's straight and to the point! There's nothing wrong with that. She is very thorough and she may not be one of those doctor's that tries to be buddies with you, but she still has compassion and was supportive during an emotional visit. The rest of the staff there are also great, it can be hard to make appointments at times but that's true with any OBGYN office. They have a lot on their plates and unexpected things happen all the time!

I'm not sure what's going on in this office but two separate doctors at this practice couldn't even…read morebother to return an emergency call at night from Physicans Exchange, when one of their patients who is pregnant was having an emergency....Dr.Chapman is so incredibly missed.... it is incredibly unfortunate what has happened to the practice that she built

I called the office 19 times yesterday with no response, then tried again 29 times today with no…read moreresponse. Each wait time differed before I was sent to voicemail. I finally went on the portal and sent a message, got a call back- and was told they "work from home" and "didn't see any calls coming in" and they respond faster on the portal. Understand not all clients have access to online services or simply dont prefer it. Please remove the office number from the numerous automated emails and messages you send, along with your website and google if you're not gonna use it. I told the agent who I finally got to speak with I would call back regarding the matter held, and to no surprise didn't receive an answer. Cancelling my appointment and looking elsewhere.

Great and friendly staff. 100% recommend. Super sufficient and fast, best experience EVER!read more

I really wanted to leave a positive review because Dr. Bhattacharyya's administrative and support…read morestaff have always been kind, friendly, and compassionate. Unfortunately, my overall experience has been overshadowed by the office's consistent inability to stay anywhere close to schedule. I've been to both the Kailua and downtown offices at least five times over the past several months, and nearly every appointment has involved waiting 45 minutes to an hour after my scheduled appointment time. I completely understand that Dr. Bhattacharyya is an OB and that laboring mothers and emergencies must take priority. That said, this has become the norm rather than the exception, and it feels like the practice has taken on more patients than it can reasonably accommodate. Whether that means hiring additional providers or adjusting the schedule, something needs to change. If you value your time, this is something to seriously consider. Like many patients, I'm balancing work, childcare, and other responsibilities. I make every effort to arrive early and plan my day around these appointments, so repeatedly waiting close to an hour after my scheduled time is frustrating and, frankly, disrespectful of patients' time. My final experience was today at my second post-operative appointment. My appointment was at 7:30 a.m., yet it was already apparent the office was running significantly behind before the morning had even really started. After waiting 15 minutes with no indication of when I would be seen, I had to leave because I had work and childcare commitments. It was disappointing to miss an appointment I needed simply because the schedule was already so delayed. I was also concerned about patient privacy. Both offices are quite small, and I've frequently seen patients standing because there aren't enough chairs, with others waiting in hallways or sitting on the floor. On more than one occasion I was placed in an overflow office area where I could clearly overhear staff discussing other patients' medical information. I also observed passwords written on sticky notes in plain view. While I understand healthcare offices can be busy, these experiences made me uncomfortable and raised concerns about patient confidentiality. I appreciate the kindness of the staff and understand that obstetrics is an unpredictable specialty. However, consistently running 45-60 minutes behind schedule and allowing patient privacy to be compromised are issues that deserve attention. I hope the practice is able to address both, because patients deserve compassionate care that also respects their time and confidentiality.

Dr. Bhattacharyya is clearly very intelligent and prioritizes safety, but I found him to be lacking…read morewarmth and engagement. Unfortunately, this is not an OB/GYN office I would return to for future pregnancies. The midwives, however, were wonderful -- compassionate, attentive, and helped provide some of the warmth I felt was missing during my interactions with Dr. B. Experiencing a miscarriage is difficult enough, and it became even harder when I felt out of the loop regarding what was happening with my body and what follow-up care I should expect. I was brought in for two follow-up visits. At the first, Dr. B performed an ultrasound and identified retained clots. At the second visit, I was left waiting in the back office room for about 20 minutes while listening to a healthy, active fetal heartbeat from the neighboring room -- an extremely painful experience under the circumstances. When he finally came in, I was asked if I was done bleeding and then told I was "good to go." There was no repeat ultrasound and no HCG testing. While I respect Dr. B's clinical knowledge, I believe compassionate communication and thoughtful follow-up are essential during pregnancy loss. Unfortunately, that was missing here.

I booked an appointment for a pap/exam and was having some issues I wanted to discuss with a…read moredoctor. I haven't been to a gyno since 2022, and also haven't been to a new doctor since I moved to Oahu almost 3 yrs ago. I called windward and let them know I was uninsured, to which they quoted me $300, and was able to schedule an appt for a little over a week later. I didn't read any reviews before making the appointment and when they mentioned I'd have a male doctor (they offered both male or female), I didn't have a problem with it. I've seen male obs in the past. My only issue ever was actually with a female doctor in California. I decided to read reviews about 30 mins before my appointment and definitely got worried based on the negative reviews for Dr. JP Clark. Trust, my blood pressure was high when they checked it. Dr. Clark was very personable. He made me feel comfortable. He did lightly touch my shoulder/knee but it was in a caring way, not sexual. He was very professional and honestly put me at ease with his demeanor. During the exam, the nurse was also in the room (I'm assuming this is a precaution based on reviews), but I would've felt comfortable whether she was there or not. I am all for supporting women and their feeling uneasy around men, but based on my experience with Dr. Clark, I have nothing but positive things to say. He took his time, addressed all my concerns and questions and came off as caring vs creepy. Hope that helps! They also only charged me the $300 I was quoted, which was amazing!

250 doctors visit plus payment for services co-payment plus playing for their taxes Susan Vecenti…read morewas amazing never ripped off her clients

I really love doctor b. He's a very chill laid back doctor but is thorough and cares about his…read morepatients. He's delivered both of my children and really took care of me in multiple emergency situations throughout both my pregnancies. My husband and I are very grateful for him. Also if you are looking for a doctor/ob office that will actually respect your patient autonomy this is a great place to go. I'm a very holistic minded person and I always felt respected here and not judged for my choices. Thank you doc!

It was a terrible office experience today with provider Dr. Eesha…read more Bhattacharyya or Dr. B. For short at Ko'olau Women's Healthcare in Honolulu. First of all, Dr. B. is an unprofessional, inconsiderate, lazy doctor. Why do I say this? Well, first of all, i went to see him today for my follow up appointment, and in the exam room, Dr, B. suddenly started coughing a lot when talking to me. I was sitting across from him, in close proximity, sitting on the exam table. So, I asked Dr. B. to put on a mask. Dr.B. didn't cover his mouth, and he wasn't wearing a mask either. To protect me and his patients, many of whom are pregnant, Dr. B. should have had sense enough, as a doctor, to at least wear a mask to protect his patients from his germs and coughing. But he failed to do so. Next, he suddenly left the room to tend to a patient that was feeling faint. What about me as a patient? Why did you leave me hanging doctor in the exam room, with no explanation, and no apology as to whether or not I was supposed to wait for him to return or not? Lastly, Dr. B failed to help me with the medical situation that I went to see him for in the first place, and was unwilling to do the training I needed that could have helped me, thus the low rating I have given him. For all these reasons, I would not recommend Ko'olau Women's Healthcare or Dr. Eesha Bhattacharyya to anyone, and I see that several other patients have also given him one star ratings as well.

My niece is here from out of state and needed to get the nexplanon removed from her arm and she did…read morenot have a good experience! She sat in the room waiting and was brought a red popsicle to hold against her arm to numb it. The person who removed it used very large gloves and did not wash her hands. After it was removed from her arm, the lady could not put the tape on with her gloves (her own words) and took her gloves off to tape my nieces arm. This place takes payment when you first check in so walking out was not on her mind and she really just wanted this birth control removed.

People who want a provider that respects and honors their own personal health decisions/life goals…read moreshould not use this office. I was concerned about needing a family planning based medical procedure and the entire time the provider/staff tried to convince me not to get it if I needed it- because of her own religious beliefs. After determining I did not need the procedure, the provider still attempted to counsel me into changing my religious views to fit her own. She then refused to provide me with recommendations/names of alternative providers for continuity of care and future family planning. Also, no parking is junk.

Been here3 times for blood work. Previously the lab tech missed my left arm vain & I got poked 3…read moretimes , felt faint & had to lay down,reschedule & dreaded coming back.Before my scheduled appointment in Kailua, I had to get my blood work done, Meet Jenelle at the front desk, told her I needed to lay down for my blood work, very friendly & professional gal & went and got Irene my lab tech for today. Irene got a open room & had me lay on a bed covered with sterile paper. Got comfortable& Irene told me she was going to take blood from my right hand. I did not feel anything! Good job, so happy patient ! In & out so fast! Thank you, Irene & Jenelle for your care & excellent patient service!

Earlier last year, I needed to get a new PCP (primary care physician ). Since I moved to the…read morewindward side. I picked one at this Straub location. The service has been excellent, knowledgeable, and efficient. The clinic is clean and inviting. Getting blood drawn at the laboratory has been fast. Parking is shared with the other businesses in the mall. The entrance is from he second level parking lot on the mauka (mountain) side.

Dr. Susan Chapman is the most brilliant OBGYN and surgeon you would *ever* have the PRIVILEGE of…read morereceiving care from. Period. She is respected and admired by her peers and loved by her patients. How do I know? I worked for her peers and I have been a patient since I was in my mother's womb. That would make me a patient of hers for the last 37 years. My mother's was an *extremely* high risk pregnancy back in 1985 and I was born via c-section a little over 10 weeks early, though my development was closer to that of a 5 1/2 month old due to abnormal uterine issues and low amniotic fluid. Dr. Chapman helped keep me and my mother alive and safe. She has played a HUGE role in my family that she probably doesn't even realize. From my mom to my birth, to reshaping my mom's heart-shaped uterus so that she could carry my brother full-term, to discovering abnormal growths that needed to be surgically removed, to finding and treating an infection that would have cost me my fertility, to helping me conceive with PCOS and delivering not one, but TWO babies (with a third on the way!)... She has helped my family grow for the last 37 years. To say that I am grateful for her and to her is an understatement. She puts your care FIRST. I've read some silly reviews about "bedside manner"- which I think is just absurd because she is nothing but kind and, honestly, if you got work to do 'down there' I really don't want to talk about the weather. She is a no-nonsense woman who will help you achieve not just your reproductive health goals, but your overall wellbeing goals as well. Whether that be excellent care and prevention, healing, conceiving, contraception, screening, beautification, intimacy issues, etc- she is your all-in-one Godsend. Keep in mind, she is AMAZING at what she does and has a lot of people that depend on her expertise and care. You are one of them but there might be a time that she could be called to do an emergency c-section or a complicated delivery or something and there could be a wait, an offer to reschedule or an offer to see any one of her brilliant peers that work alongside her in clinic like Dr, Moore, Dr. Song or Dr. Wallace or whoever. It could happen. If that does, pray for the woman and baby that she is tending to on emergency, pray that God guides her hands to keep them safe and understand that to her, you are a valued patient that she will be happy to see and instead of complaining about the inconvenience, be comforted to know she'll do the same for you.

To say Dr. Chapman has no bedside manner is to be gracious. My first visit with Dr. Chapman was at…read morethe insistence of my OBGYN and Dr. Chapmans partner, Dr. Sarah Braun. Doctor Braun felt that I should meet Dr. Chapman on the off chance that if I went into labor while Dr. Braun was on vacation, I would know the doctor who would be delivering my baby. At the time of my visit with Dr. Chapman I had been married for three years, was 46 years old, and I was 6 months pregnant. I was thrilled to be pregnant as I had always assumed I would never be able to have children. The first words out of Dr. Susan Chapmans mouth on meeting me, said from behind her clipboard were "What could you be thinking getting pregnant at your age?" I was so shocked I couldnt speak. I wanted to cry, to scream, but I was paralyzed by fear. I later told Dr Braun that I would rather have my baby delivered by a complete stranger than have Dr. Chapman deliver my baby! In short if you are looking for a mysogynistic cun_ to deliver your baby look no further than Dr. Susan Chapman! And for the record Dr. Chapman, my daughter turned out perfectly! She just graduated magna summa cum laude from UCLA with a double major and she is the best thing that ever happened to me! So what was I thinking???? I was thinking I am so damned lucky and blessed to be having a child!

This is not somewhere I feel like I'm in a trusting, caring environment for the well being of…read moremyself and unborn child. It actually started out fairly okay (still not where my standards are) but nobody's perfect. However. After I got diagnosed with Gestational diabetes, things went really really bad. My OB at castle put in a referral to this place to schedule a consult and set me up with a nutritionist. I waited a few days. Heard from no one. No way to monitor my glucose levels, no guidance. Nothing. I finally called my OB and asked what was going on. They called them again. Then someone from this office finally put a prescription order in for a monitor. No instructions on how to use it. No call to still set up anything with a nutritionist. Luckily for me, my dad was a type 1 diabetic and I have a nursing degree, and I know how to use one. It still never took away from the fact that there is constantly an underlying feeling that this office doesn't care and I'm just another number or name on their patient list. Finally. After 2 weeks I got a call after my OBs office was shocked I still hadn't heard from these people. Two and a half weeks later I finally was seen. Not by any nutritionist still However. Just Dr Burlingame who knew I was clearly over the nonsense this place was pulling. She explained that their nutritionists were out sick or had some other type of reasons why these people couldn't do their jobs or at least update patients as to what was happening. I know my OB sources out more than this office so I didn't bother making a follow up here. Finally today- a nutritionist called me to set up an appointment. It's been over two and a half weeks since being diagnosed. They informed me they're very backed up and maybe could squeeze me in, in a couple of weeks. Thanks but no thanks at this point. I'll monitor myself and work directly with my OB and use their other referral for ultrasounds and stress tests. Lastly. Dr. Burlingame said she was going to run a couple labs. It's Friday night. After almost 24 hours they send me an automated voicemail TWO min before their office closes for the three day weekend and the automated message tells me I can view the labs on my portal. Well- surprise surprise- whoever set up my portal made it so the only thing I can view on the portal is my bill. Or ask questions about my bill. Can't view my labs. Can't do anything for another 3-4 days. This place is the absolute worst. Don't expect to get your labs or any type of important appointment in any sort of timely manner. No one seems to care. This type of healthcare is garbage and I value the health of myself and unborn baby way more than the way I have been treated here. Counting the days until this baby is born so I can be rid of the stress that THIS PLACE has cause