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Chapman Ford

3.7 (3 reviews)

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11 months ago

Called 5 times to confirm an appointment and they never responded or answered me back. Ive since crossed them off my list. BooM DONE!!

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6 years ago

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8 years ago

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Performance Luxury Sport

Performance Luxury Sport

(7 reviews)

Horrible experience. Unethical and untrustworthy…read more This email was also copied to Cory (Sales Manager) who I was working with. Mr. Daniels and Mr. Snyder, Last weekend, I drove 3 hours to test drive a 2019 Corvette Grand Sport Convertible listed for sale at your Marysville location. I met with Cory. We had pre-negotiated the price at $58,000 plus tax. I offered to put a down payment to hold it, and he said they don't do that. He assured me it would not be sold to anyone else. When I drove the car, there were a few things that made it not perfect, and Cory offered to sell it to me at $57,500. On a second test drive, the check engine light came on. He checked the code and found that it was throwing a thermostat error. He was to call me on Monday to let me know when it was fixed and to finalize the deal, and he said that they would drive the car to me. He didn't call me or return my call on Monday. I got ahold of him on Tuesday, and he told me the battery was bad, and they would replace it. He was to call me back the next day once the battery was installed, and the mechanic confirmed that it fixed the problem so we could finalize the deal. No call back. I reached out to him several times. Finally got ahold of him on Friday (yesterday), and I asked if he would take $61k out the door ($57,500 plus Indiana tax at 7% = $61,525, so rounded down by $525). He said that he would call me back. I called and texted him an hour later, and he wouldn't return my call. Today after multiple calls and texts, he finally replied saying that he decided to reject that price and we would discuss more on Monday. I responded that I don't want to lose the car over $500 and I'll pay the price he offered. I also offered to come get the car instead of dropping it off at my house if that was an issue. Again, no response. I checked your website tonight and noticed that the car is no longer shown as available. At no time did Cory suggest or inform me that if I didn't take his offer, it would be sold to someone else. At no time were we at a stalemate in negotiations. We were actively negotiating within a few hundred dollars. If it is sold to someone else, I'm sure you'll agree that this is horrible business and no way to treat a potential client, who was negotiating in good faith, and who spent an entire day of travel (6 hours plus an hours or so at the dealership) only to have the deal pulled without notice. At a minimum, if the car is still available and will be sold to me, communication through this process was/is lacking. Please let me know if the car is indeed sold or if your dealership is honoring our negotiation and agreed upon price. Response from General Manager, Marc Snyder: Good morning Jeff Thank you for your email. I do appreciate you reaching out and apologize for the poor experience. The Corvette you were discussing with Cory did sell. It was sold shortly after you made your counter offer of an additional $500 off. I do apologize for the poor experience but we do not hold cars until we have a commitment from the buyer at an agreed upon price from both parties. I would be glad to discuss this further as well see if we can find you an even more desirable Vette. Please reach out to me Monday at your convenience at the phone number below.

So unprofessional and slimy car salesmen. We bought a Porsche and was told a second key would be…read moresent to us shortly (since the previous owner was apparently sending it to them) it's been a month without a second key. Rod, our salesman, is saying if the previous owner doesn't send it then we don't get a key, which is news to us. We also had to get our own car serviced and an oil changed after purchasing it because they were not ready for us to pick up the car. Not sure why they even told us to come without them doing that. Our tires are mix matched and all have different treads. Overall, just a very stressful experience after they got their money, they no longer cared about us as customers

Chapman Ford - car_dealers - Updated May 2026

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