The worst experience of trying to buy a vehicle in my lifetime no transparency whatsoever!! seem…read morevery, very shady. Would not recommend this Place to anyone. If you decide to go here do not deal with Cory the sales manager! This guy is in way over his head!

Horrible experience. Unethical and untrustworthy…read more This email was also copied to Cory (Sales Manager) who I was working with. Mr. Daniels and Mr. Snyder, Last weekend, I drove 3 hours to test drive a 2019 Corvette Grand Sport Convertible listed for sale at your Marysville location. I met with Cory. We had pre-negotiated the price at $58,000 plus tax. I offered to put a down payment to hold it, and he said they don't do that. He assured me it would not be sold to anyone else. When I drove the car, there were a few things that made it not perfect, and Cory offered to sell it to me at $57,500. On a second test drive, the check engine light came on. He checked the code and found that it was throwing a thermostat error. He was to call me on Monday to let me know when it was fixed and to finalize the deal, and he said that they would drive the car to me. He didn't call me or return my call on Monday. I got ahold of him on Tuesday, and he told me the battery was bad, and they would replace it. He was to call me back the next day once the battery was installed, and the mechanic confirmed that it fixed the problem so we could finalize the deal. No call back. I reached out to him several times. Finally got ahold of him on Friday (yesterday), and I asked if he would take $61k out the door ($57,500 plus Indiana tax at 7% = $61,525, so rounded down by $525). He said that he would call me back. I called and texted him an hour later, and he wouldn't return my call. Today after multiple calls and texts, he finally replied saying that he decided to reject that price and we would discuss more on Monday. I responded that I don't want to lose the car over $500 and I'll pay the price he offered. I also offered to come get the car instead of dropping it off at my house if that was an issue. Again, no response. I checked your website tonight and noticed that the car is no longer shown as available. At no time did Cory suggest or inform me that if I didn't take his offer, it would be sold to someone else. At no time were we at a stalemate in negotiations. We were actively negotiating within a few hundred dollars. If it is sold to someone else, I'm sure you'll agree that this is horrible business and no way to treat a potential client, who was negotiating in good faith, and who spent an entire day of travel (6 hours plus an hours or so at the dealership) only to have the deal pulled without notice. At a minimum, if the car is still available and will be sold to me, communication through this process was/is lacking. Please let me know if the car is indeed sold or if your dealership is honoring our negotiation and agreed upon price. Response from General Manager, Marc Snyder: Good morning Jeff Thank you for your email. I do appreciate you reaching out and apologize for the poor experience. The Corvette you were discussing with Cory did sell. It was sold shortly after you made your counter offer of an additional $500 off. I do apologize for the poor experience but we do not hold cars until we have a commitment from the buyer at an agreed upon price from both parties. I would be glad to discuss this further as well see if we can find you an even more desirable Vette. Please reach out to me Monday at your convenience at the phone number below.

I had a great truck buying experience here. My sales person was very nice and we exchanged texts…read moreand worked out a deal. I arrived and they had the truck waiting out front for me to test drive. While I did that they handled my trade-in which they gave me a fair price for and then the finance paperwork was done quickly. Not only that, they helped me with titling the vehicle in Kentucky where I live. Overall, painless process and I got the exact vehicle I wanted.

20 Dodge Ram 2500 diesel. DEF problem. Service was OK, parts department was pitiful. Needed a…read morereplacement DEF Injector. We live in NE TN and truck broke down near Columbus. Rented a vehicle to get home. Parts Dept. didn't stock part and said it was backordered and no idea when it would be available. I found a dealer in TN that had the part and agreed to UPS it to Marysville. Repair completed OK. Why do I have to track down a part, pay for it and have it shipped? Isn't that the function of a Parts Dept.? Parts Dept. #2 Again in OH from home in TN. Aug.3 took truck in for front end shimmy. Advised needed 4 new shocks. Parts again not in stock and had to special order and pay in advance. Was told 6 days for delivery. Aug. 12 and never heard anything. Called and was told they received 2 of the 4 shocks but had no idea where the other 2 were and would have to do a "deep dive" to find them. Why do I have to call for them to investigate? Aug. 14 was told they would have them on Aug. 17. Time to move on and take our Airstream on the road. Gave up on Coughlin and traded in truck for a new one at Kehl Chevrolet (highly recommended). Aug. 20 still no word so stopped at dealership and was told they now had 3 shocks but no idea where the 4th was or when it would arrive. Told them I had traded in truck and no longer needed the shocks. I offered to pay a reasonable re-stocking fee but was turned down flat,. "They're yours, we can't use them" which seems strange since they are obviously in demand since they can't get them. They now expect me to hang around OH and wait for the mysterious 4th shock. BUYER BEWARE!

One of the best service departments. I have been taking my vehicles there since they opened…read more Over the years I have purchased a vehicle here and had a pleasant experience, but mainly utilize the service department. Previous visits have dealt with Corey and Theresa. Had lived out of state for several years and since I've been back I've primarily dealt with Jennifer and Lily. Both have been upfront about service cost estimates, time, and any issues found. Prices are fair and always check the site for discounts.

Jessica, Rich, and the finance manager (I'm sorry I forgot your name) were great, very friendly and…read morequick to respond. They made the effort to make it as quick as possible and Rich spent some time chatting while waiting for the finance manager which wasn't needed, but welcomed conversation. While it was a hike for us to come to this dealership, it felt like the right move vs going to Wyler, and I'm glad we did. They were fair and leveled with us, I left not feeling pressured in the purchase. The Marysville Promise is a solid program that certainly is appreciated, this alongside the CPO car we bought made us leaving feeling as if we had a new car. Definitely recommend.

+The staff at Coughlin made the purchase of my new Cadillac CTS a real joy. NO PROBLEMS and a very…read morepleasant experience. My THANKS go out to Julie, Ashli,and Brad for a very professional job ! Phil Goff

Worst dealership I've ever dealt with. Will not be buying another car from them. I missed work…read morebecause of an 8 hour detail I was ensured would be less than an hour after buying a vehicle. I didn't want a detail but the salesman insisted it was required for all new vehicles to leave the lot. Fast forward to my first oil change. Walk into the front door(same door I dropped it off at for the detail) I'm told to go around the side to the double glass doors. That's fine. I go to the side of the building through the double glass doors and I'm met by an extremely rude employee telling me I walked past the service bay. A single roll up door. No double glass doors. They direct me and I walk in to drop off my keys and I'm told by another rude employee I need to wait to drop off my keys and he will NOT take them. Not a single person waiting around. Okay I've never had to wait for a drop off but whatever. It takes 20 minutes for someone to direct me into the service area where the only thing I have to do is give my name and hand the keys in! It took me over a half hour to DROP OFF my car for an oil change. Worst dealership experience I've ever had.

Beware of this dealership, they told me they would hold the truck for me until the day after…read moreChristmas. They told me I was the first inline , before I got off the plane to drive the truck home. They sold it before my arrival. If I could give them less than one star I would.

I drive by this every day, and crane my neck to see what cool stuff is outside. I swung by to take…read morea closer look. Saw some kids on bikes doing the same, and felt like we were pretty equal: gawking, lusting, unable to buy anything but dreaming about being able to someday. Nelson sells used cars, but awesome used cars: Porsches, Cobras, Bentleys... Classics, supercars, oddities. Most are priced in the stratosphere, but some are affordable (an MGB for $10,000.) It is almost like a museum, but if you have enough cash you could indeed drive away in one of these exhibits. I'm thinking about getting another car, but these would be, let's say, impractical commuters. But if you have some excess spending money and room in your garage, or just want to windowshop, swing by Nelson. It's a cool place.

Have bought 5 vehicles and had my kids get 2 each. Used the same salesman for all the transactions…read more(Ron Penrod), he has been at the dealership for 22 years. He is up front with you and will tell you what he can do for you. But like with any used car dealership you need to drive and check out the vehicle and buy a warranty plan.

Bought a car and they've been pretty flexible and welcoming. Felt a little rushed into purchasing a…read morevehicle but the good outweighs the bad.

I needed a recall issue addressed. The workers were very friendly and courteous. They took care of…read moremy car inside of an hour, just as they said they would.

I was looking for a vehicle for everyday use and hauling dogs. I was looking on line for months…read more I found this vehicle and went in. Brian the manager of Dodge and Chevy was difficult to work with. I wish I had Steve. Trade in value was stated over the phone w/o seeing the vehicle.....WHAT????? After going in....I dealt with Julie, who is FANTASTIC!!!! The final dealing was with Brian and I was quite dissapointed with his lack of working with a fair price.