Horrible experience. Unethical and untrustworthy…read more This email was also copied to Cory (Sales Manager) who I was working with. Mr. Daniels and Mr. Snyder, Last weekend, I drove 3 hours to test drive a 2019 Corvette Grand Sport Convertible listed for sale at your Marysville location. I met with Cory. We had pre-negotiated the price at $58,000 plus tax. I offered to put a down payment to hold it, and he said they don't do that. He assured me it would not be sold to anyone else. When I drove the car, there were a few things that made it not perfect, and Cory offered to sell it to me at $57,500. On a second test drive, the check engine light came on. He checked the code and found that it was throwing a thermostat error. He was to call me on Monday to let me know when it was fixed and to finalize the deal, and he said that they would drive the car to me. He didn't call me or return my call on Monday. I got ahold of him on Tuesday, and he told me the battery was bad, and they would replace it. He was to call me back the next day once the battery was installed, and the mechanic confirmed that it fixed the problem so we could finalize the deal. No call back. I reached out to him several times. Finally got ahold of him on Friday (yesterday), and I asked if he would take $61k out the door ($57,500 plus Indiana tax at 7% = $61,525, so rounded down by $525). He said that he would call me back. I called and texted him an hour later, and he wouldn't return my call. Today after multiple calls and texts, he finally replied saying that he decided to reject that price and we would discuss more on Monday. I responded that I don't want to lose the car over $500 and I'll pay the price he offered. I also offered to come get the car instead of dropping it off at my house if that was an issue. Again, no response. I checked your website tonight and noticed that the car is no longer shown as available. At no time did Cory suggest or inform me that if I didn't take his offer, it would be sold to someone else. At no time were we at a stalemate in negotiations. We were actively negotiating within a few hundred dollars. If it is sold to someone else, I'm sure you'll agree that this is horrible business and no way to treat a potential client, who was negotiating in good faith, and who spent an entire day of travel (6 hours plus an hours or so at the dealership) only to have the deal pulled without notice. At a minimum, if the car is still available and will be sold to me, communication through this process was/is lacking. Please let me know if the car is indeed sold or if your dealership is honoring our negotiation and agreed upon price. Response from General Manager, Marc Snyder: Good morning Jeff Thank you for your email. I do appreciate you reaching out and apologize for the poor experience. The Corvette you were discussing with Cory did sell. It was sold shortly after you made your counter offer of an additional $500 off. I do apologize for the poor experience but we do not hold cars until we have a commitment from the buyer at an agreed upon price from both parties. I would be glad to discuss this further as well see if we can find you an even more desirable Vette. Please reach out to me Monday at your convenience at the phone number below.

So unprofessional and slimy car salesmen. We bought a Porsche and was told a second key would be…read moresent to us shortly (since the previous owner was apparently sending it to them) it's been a month without a second key. Rod, our salesman, is saying if the previous owner doesn't send it then we don't get a key, which is news to us. We also had to get our own car serviced and an oil changed after purchasing it because they were not ready for us to pick up the car. Not sure why they even told us to come without them doing that. Our tires are mix matched and all have different treads. Overall, just a very stressful experience after they got their money, they no longer cared about us as customers

Bought a low mileage 2022 SUV just 3 months ago. Since then the turn signals have stopped working,…read morethe front cameras and detectors do not work, and the battery has completely died. Although some of this could be a coincidence, knowingly selling a vehicle with a dead battery is extremely disappointing. To already have this many issues on a car that cost as much as it did is why it gets 1 star.

Adjusting my review because after a poor experience from miscommunication they actually went out of…read moretheir way to address my concerns and sincerely apologize. I do believe the $180 service fee they add at the end of your repair visit should be mentioned up front. I was given a quote for a repair and when it came time to pay the bill was an extra $180 and that was never mentioned. Outside of that i think this is a great place with nice people.

just want to give a huge thanks to the service department here! car needed a new head gasket after…read morepaying for fuel injectors and honda took it on themselves to pay for the new head gasket and rental car! special thanks to luke, lillian, seth and the technicians! you guys are awesome!!!

Salesman was professional and informative, however after purchasing the car things took a turn…read more Their "112 point inspection showed no indication of any brake wear or damage. In fact it said pads were replaced. After driving the car home the brakes started squealing bad. After removing the rear wheels the rotors were visibly shot and beyond their life. Honda marysville refused to take any accountability for the worn rotors and would do nothing to help aside from selling rotors at cost to me. If they can't identify bad rotors, how can you trust they actually check what they say they do. The lack of professionalism is sad. Be weary when you buy used from this dealership.

Worst dealership I've ever dealt with. Will not be buying another car from them. I missed work…read morebecause of an 8 hour detail I was ensured would be less than an hour after buying a vehicle. I didn't want a detail but the salesman insisted it was required for all new vehicles to leave the lot. Fast forward to my first oil change. Walk into the front door(same door I dropped it off at for the detail) I'm told to go around the side to the double glass doors. That's fine. I go to the side of the building through the double glass doors and I'm met by an extremely rude employee telling me I walked past the service bay. A single roll up door. No double glass doors. They direct me and I walk in to drop off my keys and I'm told by another rude employee I need to wait to drop off my keys and he will NOT take them. Not a single person waiting around. Okay I've never had to wait for a drop off but whatever. It takes 20 minutes for someone to direct me into the service area where the only thing I have to do is give my name and hand the keys in! It took me over a half hour to DROP OFF my car for an oil change. Worst dealership experience I've ever had.

Great car buying experience. Wouldn't go anywhere else for my next purchase. Usually, I have a lot…read moreof anxiety buying a car, but they made it very smooth and easy.

Beware of this dealership, they told me they would hold the truck for me until the day after…read moreChristmas. They told me I was the first inline , before I got off the plane to drive the truck home. They sold it before my arrival. If I could give them less than one star I would.

I drive by this every day, and crane my neck to see what cool stuff is outside. I swung by to take…read morea closer look. Saw some kids on bikes doing the same, and felt like we were pretty equal: gawking, lusting, unable to buy anything but dreaming about being able to someday. Nelson sells used cars, but awesome used cars: Porsches, Cobras, Bentleys... Classics, supercars, oddities. Most are priced in the stratosphere, but some are affordable (an MGB for $10,000.) It is almost like a museum, but if you have enough cash you could indeed drive away in one of these exhibits. I'm thinking about getting another car, but these would be, let's say, impractical commuters. But if you have some excess spending money and room in your garage, or just want to windowshop, swing by Nelson. It's a cool place.

Bought a car and they've been pretty flexible and welcoming. Felt a little rushed into purchasing a…read morevehicle but the good outweighs the bad.

***ATTENTION*** if u plan on buying a car through north main, just know they are super unreliable…read more ive had a vehicle from them for the past 3 year, every time I try to get ahold of them, they never answer. from My experience I've had to go completely out of my way to go into the actual dealership itself to get any answers or help. If you have other dealerships in mind to buy from. I highly suggest anyone over North Main motors

I needed a recall issue addressed. The workers were very friendly and courteous. They took care of…read moremy car inside of an hour, just as they said they would.

I was looking for a vehicle for everyday use and hauling dogs. I was looking on line for months…read more I found this vehicle and went in. Brian the manager of Dodge and Chevy was difficult to work with. I wish I had Steve. Trade in value was stated over the phone w/o seeing the vehicle.....WHAT????? After going in....I dealt with Julie, who is FANTASTIC!!!! The final dealing was with Brian and I was quite dissapointed with his lack of working with a fair price.