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    Chaparral Materials

    1.0 (1 review)
    Closed 7:00 am - 4:00 pm
    Updated 3 months ago

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    7 months ago

    I hate this place, always take to long, and they fuck order often, unfortunately this is the only place to get sto in Santa Fe

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    Hansen Lumber

    Hansen Lumber

    (2 reviews)

    Love Hansen's! Have purchased lumber form Hansen's since we…read morefirst arrived in Santa Fe 12+ years back. Have NEVER had a problem with anything we have bought from them, as a matter of fact, we have been so satisfied, that we purchased most of wood for outdoor projects from them. We calculate our own needs, but will consult with them to double check and if we end up short, well, we just buy more...... Not only has the wood held up extremely well, in our rather brutal weather, it ages nicely and we continue to receive big complements on the wood, and the work :-). Hansen's is also rather GREAT to work with, when very specific needs arise. I have purchased what I need for my for my outdoor pottery class firings, and can safely say NO ONE in town has what I get from them. Customer service is GREAT, and we are very thankful to have a business that has been operating in Santa Fe for as long as they have. It's a pleasure to do business with them. Go and see for yourselves, you won't be disappointed.

    I purchased $3200.00 worth of lumber from Hansen Lumber. My carpenter was building a portal. He…read moreran out of material to finish the roof, despite having ordered 20% more for waste of which here was very little, 5% if that. My husband contacted Hansen Lumber and talked to the owner's daughter, Alisha and she hung up on him. I called back and talked to the owner who was very rude and said that I would have to buy the rest of the lumber for $42.00 because of course, it couldn't be his mistake. I asked him to come out and measure my roof since he didn't believe me and he said it would cost $200.00. I told him that I was going to put a review on yelp about their utter lack of customer service and he said "one bad review won't hurt our business. I've been in business for 90 years." In this day and age no one should think that they can rest on their laurels. This is not about spending an extra $42.00 but about the incredible lack of customer service. DO YOURSELF A FAVOR AND GET YOUR LUMBER SOMEPLACE ELSE.

    La Puerta Originals - The above shows the color I approved. Below and the next pic are the colors I received.

    La Puerta Originals

    (15 reviews)

    I am not one to review negatively but I would be remiss not to report this company and my disatrous…read moreexperience. I've built several homes in my life and never have I encountered a company who promised more and delivered less while misleading, lying and taking zero responsibility for their mistakes. May review is not just words. Please see actual images and La Puerta's written responses to my complaints at the bottom. I was initially delighted by the promise of reclaimed wooden doors, jambs, base and case. I was taken through the impressive showroom by owner Scott Coleman who sounded professional and knowledgable. When working together he is adamant that customers initial all approved drawings and samples which would insure we are on the same page and I would receive what I order and approve. None of this happened. Here are just a few of the several disappointments: ------------------------------------------------------------------------------------------- The interior doors were all APPROVED BY ME on several drawings. at 6'8". They all arrived short, at varying heights. Their response below is a blatant lie. "Complaint #3 - Interior Door Heights Design Drawings for SA12097 (Interior Doors) were signed by you on 12/19/24. All doors were manufactured to the approved measurements. Per La Puerta Originals Terms and Conditions: 3. The Customer is required to approve all final design drawings included within the contract prior to commitment to the production schedule. The Customer is responsible for verifying all final specifications, and for alerting LPO of all changed specifications that may alter a Product's fit or function.. Our position is that the measurements and size of doors was approved by you and/or contractor prior to manufacturing and were satisfactory for installation in your home. This matter is not our responsibility". ----------------------------------------------------------------------------------------- The lever was APPROVED was to be centered in the middle of the lock rail as is the industry standard. The lock rail manufactured is at 39". 3' , much higher than I approved. (pictured detail below) This was their response: "La Puerta Original's standard installation of hardware is 38 to 40 inches from the floor. Hardware drawn on all La Puerta design drawings do not represent exact placement. Hardware placement can be easily remedied by a qualified and competent contractor, however this is not our responsibility". Seriously? Hardware drawn on my approved sample DOES NOT represent actual placement?? Hardware placement CANNOT merely be easily remedied and how is this not their responsibility? -------------------------------------------------------------------------------------------- All of the wood arrived in a variety of shades, not close to the APPROVED SAMPLE. Please see pictures below. ----------------------------------------------------------------------------------------------- I spent many thousands of dollars and lost time on my job to correct their mistakes. They have refused responsibility on all fronts, insulting me and my Contactor, whose job is is NOT to correct their mistakes. When I asked again about color, to help make just some of it right, they refused. This was their response, having n nothing to do with color. " As I stated previously, a COMPETENT and knowledgeable contractor would be able to install the doors, and trim with no issues". I should have known to beware when they collected 100% of the fee up front. While in the midst of trying to match new material I purchased to create additional casing around their short doors I requested a can of their stain to try to match color, they charged me for it, plus shipping. NO GOOD WILL WHATSOEVER. I am a trusting person but not easily conned. La Puerto is very convincing but please, do not buy their snake oil. Run, don't walk away.

    Absolutely a wonderful experience working with La Puerta Originals. The second time around was as…read moregreat as the first time. My doors and furniture are unique and complement my home perfectly. Unique, one of a kind and beautiful.... There will be a third time working with them!!!

    Chaparral Materials - buildingsupplies - Updated May 2026

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