Our experience with Spotted Owl was outstanding! We were looking for some kiva corbels for a…read moreproject and didn't have time to wait a week or more for a custom order. We stopped by hoping to find something in stock that was close enough to work. David was awesome. He was able to create two custom pieces that match our existing kivas and size specifications exactly, and he had them ready for us at 8:15 the following morning. A++ for both service and value!

We were in Santa Fe for a vacation and stopped by Spotted Owl to buy some latillas for doors in a…read morevanity and linen closet doors that I'm building. The owners were very helpful When the door opened into their shop, I asked to get a tour. I learned so much. They can mill timber as long as 45 feet. I mentioned opening the throat of my 1950s Atlas band saw to allow 12 inch resaws, and he took me to the modification of his Delta that's basically the same thing. It convinced me to go for it. If you need corbels that are truly traditional, they have every pattern you'd want, and the expertise to cut them for you. I've been working with wood for over 50 years, and they are the best you'll find.

My husband and I love this hardware store. Their customer service is the best in town. Someone…read moregreets you at the door and takes you to find your item. No walking around lost, trying to find an employee to help and then finding out the employee knows less than I do.

This is what a hardware store should be. The moment I walk in, I am always greeted by an employee…read morewho asks me for what I need and swiftly walks me to exactly where what I need is located. I'm in and out in less than 15 minutes. Even less time if I didn't stop to look at a few more things. The cashiers are efficient and quick. The big stores have no where near the service. In fact I spend most of my time in them just looking for someone to help me, only to find that person knows less than I do. Big Joe's may cost a little more but for their kind of service, I'm willing to pay a little more.

They provide poor materials and shoddy saw work. Bought two 8" posts which were a mismatch, a…read moreheader beam had numerous cracks and the corbels did not have matching curvature and saw cut errors not corrected.

From the owner: Builders FirstSource is the nation's largest building materials supplier. Our Santa Fe NM Lumber…read moreYard proudly serves builders, contractors & remodelers in Santa Fe and surrounding New Mexico Area with their building supply & construction needs. This facility offers the following building supplies & services: Lumber and Building Materials, Business Center, Pro Retail Store, Customer Pick Up | Will Call. Cold weather doesn't slow us down. Count on fast, reliable service and winter-ready products that help you build smarter. Visit us today to discover why we are known as builders' first choice!

Love Hansen's! Have purchased lumber form Hansen's since we…read morefirst arrived in Santa Fe 12+ years back. Have NEVER had a problem with anything we have bought from them, as a matter of fact, we have been so satisfied, that we purchased most of wood for outdoor projects from them. We calculate our own needs, but will consult with them to double check and if we end up short, well, we just buy more...... Not only has the wood held up extremely well, in our rather brutal weather, it ages nicely and we continue to receive big complements on the wood, and the work :-). Hansen's is also rather GREAT to work with, when very specific needs arise. I have purchased what I need for my for my outdoor pottery class firings, and can safely say NO ONE in town has what I get from them. Customer service is GREAT, and we are very thankful to have a business that has been operating in Santa Fe for as long as they have. It's a pleasure to do business with them. Go and see for yourselves, you won't be disappointed.

I purchased $3200.00 worth of lumber from Hansen Lumber. My carpenter was building a portal. He…read moreran out of material to finish the roof, despite having ordered 20% more for waste of which here was very little, 5% if that. My husband contacted Hansen Lumber and talked to the owner's daughter, Alisha and she hung up on him. I called back and talked to the owner who was very rude and said that I would have to buy the rest of the lumber for $42.00 because of course, it couldn't be his mistake. I asked him to come out and measure my roof since he didn't believe me and he said it would cost $200.00. I told him that I was going to put a review on yelp about their utter lack of customer service and he said "one bad review won't hurt our business. I've been in business for 90 years." In this day and age no one should think that they can rest on their laurels. This is not about spending an extra $42.00 but about the incredible lack of customer service. DO YOURSELF A FAVOR AND GET YOUR LUMBER SOMEPLACE ELSE.

After several years of being loyal customers and using this family owned company for virtually…read moreevery outdoor project, we had an extremely poor experience with our most recent 50yd mulch delivery. This debacle has been shocking and very, very demoralizing. If you use this company, be aware that they *may* deliver an entirely different product, charge you for the 30% higher cost per yard than what you ordered, and also charge for the $150 delivery of the wrong thing, and then blame you for not knowing the mulch was wrong BEFORE it came out of the truck. Be also aware that you'll encounter multiple employees who don't know what the company policy is on incorrect deliveries, and will attempt to blame customers for not being able to predict the myriad ways a very straightforward project could cost $1200 more than expected. Yikes!

I literally called them more than a dozen times over several weeks to check if they have a certain…read moregravel in stock. They never answer the phone and you can't leave a message. I guess they want you to drive all the way to their lot to see if they have what you need. I'm using Southwest Landscaping Materials instead, they answer the phone and are helpful.

I am not one to review negatively but I would be remiss not to report this company and my disatrous…read moreexperience. I've built several homes in my life and never have I encountered a company who promised more and delivered less while misleading, lying and taking zero responsibility for their mistakes. May review is not just words. Please see actual images and La Puerta's written responses to my complaints at the bottom. I was initially delighted by the promise of reclaimed wooden doors, jambs, base and case. I was taken through the impressive showroom by owner Scott Coleman who sounded professional and knowledgable. When working together he is adamant that customers initial all approved drawings and samples which would insure we are on the same page and I would receive what I order and approve. None of this happened. Here are just a few of the several disappointments: ------------------------------------------------------------------------------------------- The interior doors were all APPROVED BY ME on several drawings. at 6'8". They all arrived short, at varying heights. Their response below is a blatant lie. "Complaint #3 - Interior Door Heights Design Drawings for SA12097 (Interior Doors) were signed by you on 12/19/24. All doors were manufactured to the approved measurements. Per La Puerta Originals Terms and Conditions: 3. The Customer is required to approve all final design drawings included within the contract prior to commitment to the production schedule. The Customer is responsible for verifying all final specifications, and for alerting LPO of all changed specifications that may alter a Product's fit or function.. Our position is that the measurements and size of doors was approved by you and/or contractor prior to manufacturing and were satisfactory for installation in your home. This matter is not our responsibility". ----------------------------------------------------------------------------------------- The lever was APPROVED was to be centered in the middle of the lock rail as is the industry standard. The lock rail manufactured is at 39". 3' , much higher than I approved. (pictured detail below) This was their response: "La Puerta Original's standard installation of hardware is 38 to 40 inches from the floor. Hardware drawn on all La Puerta design drawings do not represent exact placement. Hardware placement can be easily remedied by a qualified and competent contractor, however this is not our responsibility". Seriously? Hardware drawn on my approved sample DOES NOT represent actual placement?? Hardware placement CANNOT merely be easily remedied and how is this not their responsibility? -------------------------------------------------------------------------------------------- All of the wood arrived in a variety of shades, not close to the APPROVED SAMPLE. Please see pictures below. ----------------------------------------------------------------------------------------------- I spent many thousands of dollars and lost time on my job to correct their mistakes. They have refused responsibility on all fronts, insulting me and my Contactor, whose job is is NOT to correct their mistakes. When I asked again about color, to help make just some of it right, they refused. This was their response, having n nothing to do with color. " As I stated previously, a COMPETENT and knowledgeable contractor would be able to install the doors, and trim with no issues". I should have known to beware when they collected 100% of the fee up front. While in the midst of trying to match new material I purchased to create additional casing around their short doors I requested a can of their stain to try to match color, they charged me for it, plus shipping. NO GOOD WILL WHATSOEVER. I am a trusting person but not easily conned. La Puerto is very convincing but please, do not buy their snake oil. Run, don't walk away.

Absolutely a wonderful experience working with La Puerta Originals. The second time around was as…read moregreat as the first time. My doors and furniture are unique and complement my home perfectly. Unique, one of a kind and beautiful.... There will be a third time working with them!!!