My husband and I love this hardware store. Their customer service is the best in town. Someone…read moregreets you at the door and takes you to find your item. No walking around lost, trying to find an employee to help and then finding out the employee knows less than I do.

I want to give "Harold" a huge shoutout and thanks for retrieving a screw nut that was stuck in a…read moremetal handle that had no access points to open up. He went above and beyond the call of duty to capture the nut with a magnet which he was then able to reattach the screw to the handle. Many thanks and appreciation for your time and outstanding customer service!

They provide poor materials and shoddy saw work. Bought two 8" posts which were a mismatch, a…read moreheader beam had numerous cracks and the corbels did not have matching curvature and saw cut errors not corrected.

From the owner: Builders FirstSource is the nation's largest supplier of building materials and building products…read morefor builders, contractors, and remodelers, providing trusted products, industry expertise, and support for new construction, remodeling, and home improvement projects. Our Santa Fe, NM lumber yard serves customers throughout Glorieta, Tererro, Pecos, Lamy, Rowe and surrounding New Mexico Area. We provide framing lumber and other essential building products to support residential construction and remodeling projects. With reliable service, convenient pickup and delivery options, and knowledgeable local expertise, we're proud to be known as builders' first choice.

This place is old and historic, yes it junked up but it's 100 years of life sitting there. As long…read moreas they provide good service. That's a lot of what matters. Yes it could be cleaned up. But sometimes looking back in time is kinda cool.

Love Hansen's! Have purchased lumber form Hansen's since we…read morefirst arrived in Santa Fe 12+ years back. Have NEVER had a problem with anything we have bought from them, as a matter of fact, we have been so satisfied, that we purchased most of wood for outdoor projects from them. We calculate our own needs, but will consult with them to double check and if we end up short, well, we just buy more...... Not only has the wood held up extremely well, in our rather brutal weather, it ages nicely and we continue to receive big complements on the wood, and the work :-). Hansen's is also rather GREAT to work with, when very specific needs arise. I have purchased what I need for my for my outdoor pottery class firings, and can safely say NO ONE in town has what I get from them. Customer service is GREAT, and we are very thankful to have a business that has been operating in Santa Fe for as long as they have. It's a pleasure to do business with them. Go and see for yourselves, you won't be disappointed.

DO NOT BUY A SINGLE 5 GALLON BUCKET OF ANY KIND OF AGGREGATE YOU WILL GET RIPPED OFF…read more...... So I Had my son in law Purchase 1/2 of a 5 Gallon Bucket of 1 1/2 smooth river rock They Charged Him $20.00 + Tax..... I could Believe it I Thought maybe $5.00 I asked my son in law did they fill the bucket for you? (In my mind trying to justify the $20.00 Charge)...... I Took the 1/2 bucket back and asked for a Refund of Coarse they wouldn't give me one. it's posted in Small Letters on there Bulletin Board No Refunds .So I asked the Girl at the desk How much is 1/2 a yard of 1 1/2 Gravel She said $27.00 Which is about 20.....5 Gallon Buckets of Rock... Talk about getting..... RIPPED OFF! $7.00 more and you get 20x. As Much Rock .......So I asked the the girl that I would give her $7.00 more For 1/2 a Yard. She said she Couldn't do That...again TALK ABOUT GETTING RIPPED OFF!!!!!!!!!

After several years of being loyal customers and using this family owned company for virtually…read moreevery outdoor project, we had an extremely poor experience with our most recent 50yd mulch delivery. This debacle has been shocking and very, very demoralizing. If you use this company, be aware that they *may* deliver an entirely different product, charge you for the 30% higher cost per yard than what you ordered, and also charge for the $150 delivery of the wrong thing, and then blame you for not knowing the mulch was wrong BEFORE it came out of the truck. Be also aware that you'll encounter multiple employees who don't know what the company policy is on incorrect deliveries, and will attempt to blame customers for not being able to predict the myriad ways a very straightforward project could cost $1200 more than expected. Yikes!