Before I get started with my review, I'll say that there's no doubt in my mind that given a proper home, Carrie will get a sale done. And the series of reviews prior to my own stand as testament to what her and her team are capable of. It's the question of how she gets there that has led me to write this review.
That said, I'm thoroughly and truly disappointed by the service and lack of professionalism Carrie exhibited in my recent sale. Please know that this entire process was very taxing on my family for reasons that I'll outline later in this review. I was left feeling taken advantage of, betrayed, and lied to. As she said, "my job was to get your house sold". As you read this review, consider if you want a realtor who is going to treat you as a client and advocate on your behalf, or if you want to be treated like you're "in line to get you house sold".
Allow me to explain. A parent of mine had purchased a home, and they intended to retire there. As a result, it had many added options, but my parent had a stroke in 2016, and because of disabilities was no longer able to live by them self. We left some furniture in the house because we knew that we could speak to the realtor and let them be an agent for us while we were back in our home state where my parent got their medical treatments and primary care.
Carrie was not asked to find buyers for used furniture; let me make that abundantly clear. This review is also not because some furniture didn't sell. She was asked to sell the house plain and simple. And she did that. We did ask her to be available to handle a visitor to the house who would buy some furniture that we organized. Given that Carrie agreed to help, we signed with Carrie.
Fast forward 6 months, and we have an offer that was $20,000 under what we originally listed at. She urged me to consider, because she "would hate to lose the sale over a few thousand dollars". We agreed to the sale and tried to work out a couple last-minute arrangements to have the furniture sold. We even told our lawn guy to go get a dining room set we had in the garage.
The house was sold as is, since it was an all-cash offer, meaning that anything in the house at the time of closing was also included in the sale at the price agreed upon. Carrie even said that "the buyer was fine either way" about furniture being in the house or not. I believe Carrie was purposefully deceptive, dense, and unavailable just to make sure her buyer got the best deal possible with what was left in the house.
We specifically gave Carrie instructions on how to get in touch with our people and allow them to remove as much of the furniture as possible. The weekend before the sale, she texted me to reminded me to sign documents for the closing agent but neglected to tell me that she was not able to get in touch with the people who we wanted to buy our furniture. She did text me at 6 p.m. the night before closing. Since the buyer was signing at 10 am the following morning, we had 16 hours overnight to remove anything that we wanted from the house.
Realistically, I totally understand that it's not her fault that the furniture did not sell. It's a niche market at best, totally worthless at worst. I do blame her however, because she forced us into a corner. I think it is far too coincidental that she texted me over the weekend for one thing and not the other. She says that she assumed the people we had to buy furniture would have told me they didn't stop buy, but she didn't assume that I read the email and would sign the paperwork from the closing agent. When it came to her getting paid, she made no assumptions. And when it didn't mean a 5% cut for her, she "assumed" and it meant I was boxed into a corner, on the other side of the country the night before the house closed, with furniture in the house and losses to sustain.
She offered to extend for a day, but it was too little too late. And so, given how sloppily this all played out, we signed and closed. Funny story is that her closing agent told us to force her to negotiate a meaningful amount of time so I could get out there and take care of what was left. It's sad that someone tangential to the sale was a better advocate for us that the person who was supposed to be there for us.
Like I said before, it's how this all went down that concerns me, and makes me feel off about the sale. She assumed a little too much, and it ended up costing me more than it did her. The minute there was a commission on the table, I became second to her buyer, who got a lot more out of this sale than they ever bargained for. And instead of taking the time and care to help in any way she could, I was a bottom-line number, and "she was there to get my house sold". Hire a professional, someone who can "get your house sold" AND who will care and treat you and your desires and wishes with the respect and energy that you have. Not someone who "would hate to lose this sale over a few thousand dollars" as she would say. read more
