I've been considering custom orthotics for quite some time; however, due to ridiculous mark-ups…read more($300-500), thousands of mixed reviews, as well as a ton of unanswered questions, I decided to check out Road Runner Sports, mainly due to a friend's recommendation. After the fit finder evaluation / thorough consultation (with Ria), I decided to mold a pair of $99 R-GEAR custom insoles (supreme arch support, maximum shock absorption), test them out (in-store), and bring them home. My FSA card didn't work at the register. Instead, I paid with my CC and submitted for reimbursement, which I received a couple days later. 90-DAY PERFECT FIT PROMISE - you get 90 days to give 'em a test run!

Apparently when you make a purchase at this store they capture your credit card number and enroll…read moreyou in the purchasing program. Then a year later they hit your credit card with a $49.99 charge. Who would pay $49.99 annual membership to a shoe store?

I needed something more comfortable because I've been walking more than 7 miles for the past few…read moredays visiting DC. I found this shop via yelp and it had a lot of wonderful reviews. Todd helped me and he was very knowledgeable. He helped me size up on my shoes, and got me some inserts to go in them. I walked out on a pair of Hokas that were sooooo much more comfortable than all birds. He educated me on why all birds isn't for walking long distances. In fact I walked out with two pairs, had to get my husband a pair. I love the friendly & knowledgeable service here. Highly recommend you check out this store if you're looking for ultimate comfort. The lower sales tax compared to CA was cool

Terrible service. Sales person Doug treated me with disdain and condescension. So much so I regret…read morenot addressing it at the store. I've not been treated that poorly at a store ever. Visit time- 8/1/2026 at 10:30 am. When I returned the item my husband had purchased, the female sales person treated me with disgust, acting like she didn't want to touch the unworn item I was returning. How this kind of behavior is OK I'll never know. The store seems to have low standards. Return time 8/1 at 4:58pm.

My teen is a figure skater. The soles of her feet have been bothering her lately and coach…read moresuggested some inserts. My husband got sold hard half insoles for athletes without any cushion because she didn't have toe room for the cushion part. This incomplete product cost a whopping $500 for the non refundable pair. They tried to sell him 3 pair. A good pair of fitted insoles with arch support can be found for $100 or less at any decent running store with foot scanning technology. Not to mention many less expensive online options that can be tried and returned as needed. These Good Feet stores should close shop for disreputable sales tactics and 0 refund policy. I'm still fuming. One of the store managers Dimitri called and said he'd work with us on some insert options or a refund. We have an appt set for Sat. Increasing the rating by 1 star for the support call today. Will see how it goes. We went back to the Good Feet store after trying out the insoles for a couple weeks in her Skates. They stilll weren't comfortable for her and they allowed us to return the purchase which was very much appreciated. Thank you for understanding!

costs an arm and a leg. the inserts are good but expensive…read moreand you need to buy a complete solution. basically marketing masquerading as medical science. the foot measurer is in line with a diving stick, all it needs is audio to really add a magic show effect. does add comfort to shoes, but a good shoe is comparable, and does nothing to fix a bad or worn pair of shoes.

I had a fantastic experience here with choosing my new running sneakers…read more About a decade ago, another running store introduced me to the ASICS Gel Kayano and it suited me well year after year. I had no problem buying the updated versions online. However, the latest model absolutely destroyed my feet that I would feel pains in my arches and soles after only 3 miles! The most terrible thing is that the ASICS online store does not take returns or exchanges for worn shoes so I was out of $300 with almost brand new shoes. I searched around Arlington for a store that would assess my gait and also a store that would take returns/exchanges so that I would have to be strictly liable for running shoes that do not fit. Pacers fit the bill and so much more! The representative (apologies for forgetting his name) was SO helpful. He performed various tests on my feet, and recommended several models. He was quite knowledgeable about the different running shoes and discussed their pros and cons with ease. I ultimately left with new Brooks running shoes, which has restored my running to be enjoyable again. Highly recommend if you are searching for new shoes!

The best place! I absolutely love Pacer Running the service is amazing and always so personalized…read more The staff is super friendly, they really take the time to listen to your needs and recommend the best options based on your goals. The quality of their products is excellent, and I always leave feeling motivated to keep running. Highly recommend!

Went in to buy my first pair of real running shoes in October. The guy that helped me was really…read moreinformative and friendly. I can't remember his name but he is a Mason student. He definitely knew what he was talking about. I received a coupon for $20 off for living in the Burke Conservancy and I was really pleased with the outcome. I bought a pair of Under Armor shoes and he threw in a complimentary pair of socks! They've earned my business. They also suggest Garmin over Fitbit. Going back for one soon.

Great customer service by Henry. Very patient, knowledgeable and encouraging. Thanks…read more It's rare that you find someone who has as much honest knowledge in any field

Great experience at this shop! The staff were super knowledgeable and helpful getting my strings…read moreand grip sorted out exactly how I wanted. They've got a nice selection of gear, and the upstairs space with ball machines to test out rackets is such a great touch. Highly recommend if you're looking for people who actually know tennis and take the time to get things right.

Just happened upon this place while driving on Eisenhower Ave near the Van Dorn metro. So glad we…read morestopped in- was a terrific store. We were looking for a new racket for my son, and Manny at the store was so great helping us. They have a practice station upstairs where he was able to watch my son's swing and find the right racket. You can also practice there for a reasonable hourly fee and there is a nice waiting area for parents or anyone waiting for their player to practice. The selection of rackets was great, along with balls, some nice tennis clothing and pretty much everything you need for tennis. I highly recommend.

Tay, I appreciate you for stepping in and handling your business! You were gentle, receptive and…read moreunderstanding. Above all, you were/are solution based and I personally identify with that type of lifestyle. This location will remain my favorite regarding running footwear, apparel and most importantly, CUSTOMER SERVICE. I intend to continue to send my loved ones to this location because of you... Dear Customer Service Providers (in ALL capacities), Please understand that consumers are those of us that expect to be treated with respect and class. It's never in your job description to disregard that or turn away from the task. Not only does it show that you care and are on top of your 'game' but, it makes you a much better person and we need better people in our world. Conduct yourselves as if every customer is important and do your part to increase the value of not just the transaction but, the relationship. Here's some 'game' for you; if you leave it better than when you 'found' it, the karma will most certainly find you when you least expect it...at the most appropriate time. If you leave it worse than when you 'found' it, that karma comes back too...all the time!

The gentlemen that assisted us where very helpful on our visit. In need of volleyball shoes, it…read morewas recommended that we check out ASICS to find a pair. The gentlemen immediately greeted us as we walked in the door and asked if they could assist us. We advised that we were looking for volleyball shoes and we were walked directly back to where they were. The options were explained and the current sale ( buy one get one 80% off) was mentioned in case we wanted more than one pair or wanted to mix and match with another shoe. The size we needed was not on the shelf. However, once we asked if they could potential find it at another store, he offered to check the back and sure enough they had the size she needed. My daughter grabbed another pair of shoes and we made our way to the register. The gentlemen at the register checked the boxes to make sure the shows were the same size and come to find out the second pair of shoes she grabbed were not the ones she wanted. Sooooo glad he opened the boxes to check or we would have got a pair of shoes that nobody wanted lol. Needless to say we were able to find what we were looking for. The associates were helpful and friendly. They provided a good customer service experience and the store was well maintained.

Service..Larry was more than excellent, he stood 10 toes down about the brand. This was my first…read morepair of crocs and not my last. Not only was he knowledgeable about the brand he is a designer as well. He help me put my vision to life on my crocs. Every staff member in the store was amazing, Larry is the member that helped me. I appreciate you so much LARRY. I even challenged him and lost. .

i do not like this location anymore. they are very inconvenient and do not make your life easier. i…read morecame to this location today with my boyfriend to exchange my crocs for a different size not even a different style. we had the receipt, the tags and even the bag that they came in to make the exchange. YOU WOULD THINK THAT WOULD BE ENOUGH BUT NO! once we got there this lady who wasn't even a manager told us that we could not make the exchange all because the person who gave us the discount/sold the crocs to us was not there.. and that if we wanted to exchange them right there we would have to pay the difference OR wait until they come back to make the exchange. i work at a hospital so i am on my feet for 12-16 hours a day and i really needed these for work but now i have to wait even longer all because someone could not work with us or make it an easier experience for the CONSUMER! i will not be coming back to this crocs and i will be going to another location because i come back to this location. i feel as if in costumer service jobs its your job to help the costumer and make their experience easier and make them want to come back rather than make it the last location they would ever go to. overall love this shopping center but wouldn't come back to this location if my life depended on it because i see that people aren't willing to help you even if you wasted your gas, time and you're the one paying for it. not them. only reason why im giving this place 2 stars is because the person who originally sold them is very nice and a hard worker. besides that i would give it 0 stars if possible.