Recently, some close friends, my wife and I drove over to Dubuque for a weekend getaway. We love…read morefarm-to-table restaurant concepts and in-city dining, so we thought Convivium would be an ideal spot to have breakfast on our first day in town. As great as this place could (if not should) be, it will never reach it's potential with the lousy customer service that we experienced.
Why do I say this? Read on Yelper.
We arrive for breakfast around 9:45 am on Saturday. There was a little bit of a line, which is to be expected at any well known breakfast/brunch establishment, right? The young lady working the register asked if we wanted to pick a table outside, handed us four menus and told us that someone would be out there to help us shortly. We sat at an empty, yet still dirty with plates from the last customers, table that was in the shade. Annnnnd we waited.
As staff came out to attend to other customers sitting in the same patio area, the four of us sat there waiting for water, coffee, a smile... heck even an acknowledgement that we were there would have been nice. Seriously, if the Invisible Man was real and sitting at the table, he probably would have had a better chance of being noticed by the servers working that morning. We ended up busing our own table because no staff would bother to do it - I'm very serious.
Nearly 20 minutes pass. As another couple comes into the patio, sits down and gets near immediate service with their drink orders, we had it! We entered the restaurant to find out what the problem is for such terrible service?!? The tall, head service member (did not catch her name) had an attitude for sure with her question "Did one of us seat you?" and we answered that "No, your host teammate told us to grab the table." She damn near rolled her eyes.
Finally, lightening struck... someone showed up to give us water, wipe the table, and take our order. But don't get your hopes up that this was the end of bad service. Regrettably, it was not.
We waited nearly 25 more minutes to get our order of eggs, potatoes, bacon, and sausage. Tough order for a breakfast place, don'tcha think?
Out comes the food... without utensils to eat with. 4 mins of watching your food get cold motivated us to good inside and get our own utensils. As we did, the head member walks out with the items.
Now - let's shift to the one positive part of the experience and that of course is the food. To show you that I am a reasonable reviewer, I will tell you that the meal was very tasty, cooked to order, and satisfying (especially when you're starving!). When I said at the beginning that this place can be great, the food is the reason why. After a Friday night of fun, a place like Convivium is just what you want for a Saturday breakfast before an afternoon of NCAA College Football - you know what I mean?
But until management decides to hold the staff accountable for this terrible customer service, Convivium will be closed in less than 5 years (my prediction). Read some of the other reviews... we share the same general opinion. And this is coming from someone that values restaurant concepts like this one.
Get it together before its too late, Convivium.
