We celebrated Devin's 2nd birthday without him on this earth with us at Championship Lanes. Last year we had a great time, and we had way more people and absolutely zero problems. But let me share our HORRIBLE experience and discuss Angie's absolutely disrespectful customer service.
She approached the lanes that my mom reserved and PAID for and stated there were people bowling without shoes. Understood, my mom had already began addressing this issue, and was sending people to get their shoes. Then Angie says "AND YOURE SMOKING WEED" ... let's pause for a moment. I am not smoking anything first off all. We are in a public establishment as a group full of black peoples, let's be real. Who is stupid enough to smoke weed INSIDE THE PLACE. Secondly, IF someone was smoking weed, the WHOLE place would've been a huge cloud. So, let's not falsely accuse a group of people like this.
Okay, cool. She walks away. In a matter of minutes, she is back and yelling in my moms face as we are trying to celebrate my deceased brother's birthday. If you know me, I'm cool, calm, and collected and stay out of it, but the moment she raised her voice at my mother, I intervened because what we won't tolerate is this level of disrespect when we have paid and are not causing any issues. Now, someone may have had a vape and idk their rules against that, but that is absolutely NOT the same as smoking weed as she accused. But we won't talk about the overwhelming smell of cigarette smoke as you enter the building.
At this point several people within our group are livid because Angie is raising her voice and speaking to people as if they are not adults, accusing people of smoking, and just outright disrespectful. Of course she tried kicking us out. Okay, kick us out but give us the money back because we paid a lot of money between the reservation, shoes, and everyone ordered food and drinks. So, we'll leave but we want to be refunded.
After I had a word with her and expressed that she needed to reevaluate her customer service skills because it's not what you say, it's how you say it, and she was flat out disrespectful, she said "you know what, just bowl".
But that's not even the end. As we are wrapping up, saying goodbyes, Angie calls the police which I suspected because she was hiding on the phone as I was returning shoes. There are literally police officers outside in the parking lot as we are leaving. At this point we felt targeted. Not to pull the race card, but a group of black people having a good time, celebrating a loved one with some friendly competition is too much to ask for, I guess. Y'all can tell me what that sounds like.
NO ONE WAS FIGHTING. EVERYONE PAID FOR WHAT THEY RECEIVED. NO ONE WAS CAUSING A SCENE EXCEPT FOR ANGIE AND HER DISRESPECT.
This was absolutely HORRIBLE customer service from Championship lanes, specifically Angie, and personally I would not recommend this place. If she's the manager, owner, or whatever, she needs to take a customer service training and reevaluate her ability to run a facility because that's not it AT ALL.
I'm not even the one to cause a scene about something but they need to PROPERLY address her poor skills and treatment towards us.
OH, they have untagged themselves or blocked me from my Facebook review! read more
