READ THIS if you want to laugh, and don't use this company unless you want to waste your money!
TL;DR: If you want a shady moving company with incompetent estimators who don't read their own contracts and have customer service reps that threaten to call the police, Champion Movers is your company!
Champion came out to my condo and looked at everything to be moved and estimated 4 hours of work. I agreed to hire them based on that estimate. I'm out of state but my realtor was there to manage.
On the day of the move, Champion called and said it took them 8 hours to move and they were going to charge me for 8 hours of labor. DOUBLE THE ESTIMATE.
I've dealt with moving companies before and I know estimates are just estimates - but I've never in my life had an estimate be doubled. What is the point of an estimate if it's off by so much? Either they're super incompetent at estimating, or their estimate (which I based my selection on) was fraudulent. Neither option is good.
So, figuring I'm dealing with a reasonable and professional company, I called to ask them to discount the fee since their estimate was WILDLY INACCURATE. That's when the fun started. First I was on hold forever. (They told me they would charge me for the time on hold LOL). Then they told me they talked to "upper management" and they can't give me a discount. Pretty shitty way to treat customers when Champion effed up by providing a GROSSLY INCORRECT estimate, but fine. I'll pay for 8 hours, write a review, and never use them again.
Time to pay. They want to be paid by Zelle. My total came to $2689. Unfortunately for them, Zelle has a daily limit of $2000. So I sent over the $2000 and told them I'd pay the remaining $589 tomorrow (I had already put down a $100 deposit). Well my friends at Champion Movers did not like that. They wanted me to pay by credit card, but they charge a 4% credit card fee. Nope, not paying that.
I took a look at the contract, and the contract says exactly this IN BOLD: "If payment is not received within 24 hours of completion of services rendered, we will automatically charge the credit card on file that was previously used to make your deposit." Great! That means, according to THEIR CONTRACT, I have 24 hours to pay before my credit card is charged. So I told the person I was speaking with (let's call her T) that I'd just send the $589 tomorrow.
Well, T and "upper management" didn't like that either. Too bad, don't have that in your contract if you don't like it. (They should pay me for pointing that out, and they should also fire their contract drafters). That's when T started with one of my favorite customer service moves, the yelling "Maam". "Maam! Maam! MAAM! MAAM! MAAM!" she starts yelling over me, not allowing me to get a word in. I love that game, so I start yelling over her too. Lots of yelling happening, nothing getting done.
Then T gave me the biggest laugh of the day by yelling at me that Champion Movers "will call the police" on me for not paying the $589 immediately. That was hilarious. I told T to go ahead and call the police. I'm shaking in my boots. I'm sure the Las Vegas Police Department will put all officers on the case, put out an APB for me, and probably reach out to police in my state and have me extradited to Nevada, because I'm sure my CONTRACT DISPUTE WORTH $589 with a shitty/shady moving company is a top priority for the police!
Anyway, that really made me laugh. So: If you want a shady moving company with incompetent estimators who don't read their own contracts and have customer service reps that threaten to call the police, Champion Movers is your company!
Ahh. This was fun and cathartic to write. Thanks for the great story, Champion Movers. The only professional competent people at Champion are the actual laborers that do the moving - according to my realtor, they were fantastic. "Upper management" could use some help though! read more