Visited the dealership today. I had my air pressure adjusted right in the service drive. Quick easy painless and no charge. They also offered a free car wash. Wow , so nice. Thank you read more

Champion Buick GMC - Quick tire air pressure adjustment - Auto Repair Near Me - Brighton, Michigan

DO NOT GIVE THEM YOUR BUSINESS!!! Test drove a used vehicle and a few days later I got a call saying the price went down $900. I called the next day and asked for the out the door price. This price did not include the $900 price decrease they called me about one business day ago. When I brought it up, they mentioned it was a "mistake" and they couldn't offer that price and instead, they wanted to "meet in the middle". After calling them out on this shady behavior they finally agreed to the $900 discounted price but the deal was only good for today. DO YOUR RESEARCH TO GET THE BEST DEAL POSSIBLE AND DO NOT GIVE THEM YOUR MONEY I also asked them for photos of the car (when I first saw the car online there weren't any photos and instead of photos like I asked, they sent me a video of someone using the front phone camera inside the car (like the beginning of a vlog???) and then showed the outside of the car.... But it was impossible to see if there were any scratches / dents on the car from a video EVEN THOUGH I REQUESTED PHOTOS! read more

Took our car in for an audio problem. 5 days later and over $2,000 our door wont open. Another $600 for a broken latch. CROOKS. NEVER deal with any Champion Dealership Also, 0 stars. I wouldn't let them change my cats litter box! read more

I'm sharing our experience in hopes it leads to a fair resolution--either from Champion Buick GMC or from Stellantis/FCA. My wife and I purchased a 2019 Ram 1500 Limited from Champion Buick GMC on August 25th. The sales experience itself was positive. Brad and David were genuine, helpful, and made us feel comfortable during the purchase. We knew the truck had higher miles and no dealer warranty, and we accepted responsibility for normal used-vehicle risk. What we didn't expect were issues tied to incomplete repairs and inspection oversights. We drove the truck daily from the day we bought it. On October 4th, the truck suddenly overheated, the AC blew warm, and a check-engine light appeared. After scanning it, I discovered the cooling fan wasn't operating. Upon inspection at home, I found a basketball-sized nest, chewed plastic, damage to the headlight housing, and scratched washer tubing. This didn't occur while the truck was "sitting"--it never sat idle and is driven daily in a suburban neighborhood. Further investigation revealed a known issue on these trucks: leaking washer bottles dripping directly onto the cooling-fan harness, causing corrosion and fan failure. The dealership had replaced the washer bottle prior to sale, but the repair was not completed properly. The bottom mounting bolt was missing, the hoses were not replaced, and washer fluid continues to leak directly onto the harness (visible blue residue). I temporarily restored the fan by cleaning the connection, but the failure returned within a week. We are now making payments on a truck we cannot safely drive due to overheating. On October 25th, we ran into Brad, who sincerely tried to help and asked us to bring the truck in. Brad did follow through and called us back. However, the decision not to assist was made by management (Michelle), and Brad was put in the position of delivering that decision rather than management addressing it directly. That was disappointing given the circumstances. We also later discovered the truck was sold with an open recall that had been outstanding well before our purchase. At this point, I have the front end disassembled again, the washer bottle is still leaking, and I am facing harness replacement and potentially larger electrical repairs--all stemming from what appears to be an incomplete pre-sale repair and inspection. I'm not posting this out of anger. I'm posting because I believe this situation deserves review and accountability. We had a good initial experience, and we want to believe Champion Buick GMC--and Stellantis/FCA--stand behind customer safety and proper repair standards. I'm asking for Champion Buick GMC or Stellantis/FCA to step in, review this case, and help resolve an issue that originated from incomplete repairs and inspection oversight. We're open to communication and just want a fair outcome for our family. read more

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Terrible customer service! They don't want to help when you have an issue. Not there problem once you drive off the lot no matter warranty! Would NEVER recommend them! read more

Champion Chrysler Jeep GMC are straight-up crooks. They tacked on a $3,500 service contract I NEVER asked for, and when I confronted them, the general manager promised he would refund the money to my loan -- that never happened. I've been calling and calling to request a cancellation contract, and of course, he never answers or calls back. The GM even admitted he "went over the tape" of the sale, and instead of hearing "Would you like to purchase this service?" their finance guy just told me "We added this service." I only agreed because I thought it came with the car -- not that it was some hidden upsell. Oh, and when I traded in my prior car, these scammers tried to lowball me at $500, but another dealership valued it at $2,200. They also somehow managed to get my first negative review removed. Tells you everything you need to know about how shady they are. DO NOT give these people your business. They're dishonest, manipulative, and will take advantage of you if they can. read more

Wish I would have read the reviews and checked yelp first. This place is horrific!!!! Can't believe GM allows them to continue operating. From the first day until 2 months later still dealing with their screwups. I won't bore anyone with the details, but DON'T deal with Amanda. And the managers and finance team were no better!!! Do yourself a favor and literally go anywhere else. At this point Craigslist would have had their stuff together better than this place. read more

I have been a loyal Champion customer for years, purchasing multiple vehicles and servicing many others there. My recent experiences have ended that loyalty. On my 2021 Canyon Denali, a repeat shifter assembly failure cost me $977 out of pocket. The service manager, Mike Foster, gave conflicting explanations, admitted retaliation after I said I'd take my business elsewhere, and refused reasonable assistance. On my 2021 Sierra AT4, Champion dismissed excessive oil consumption as "normal" despite repeated tests, and blocked escalation to GM. I was lied to, denied fair treatment, and saw a clear focus on profit over integrity. I will not purchase from or service my vehicles at Champion again. read more

Absolutely terrible! Shady business practices and clearly desperate for business. Same experience as Ken below with a bait and switch. Don't bother calling ahead because they will tell you it's available hoping to sell you a different car. If it's not on the lot, check the car fax because it's more than likely already sold. 8/30- Called to confirm a vehicle was available the night before...drove AN HOUR AND A HALF to check it out. Didn't see it in the lot so I walk inside hoping it is being prepared for my arrival seeing as I called ahead. I meet with Colin who is "excited to earn my business today" and let him know I'm here to see said car (even show him the auto trader listing) but didn't see it on the lot. He asks I sit at his desk while he gets the keys...fully aware the car I came to see already sold yet had no issues wasting my time. He asks me a bunch of questions that have nothing to do with the car I came to see. I finally ask to see the car I came in for and watch him walk out to the lot, get in a completely different car, run it through the car wash and drive it over like it's the car I came in for. Boy, bye! read more

Customer service was beyond poor, excuses made were unacceptable. Call back would have been considerate after the time we spent and honesty would have been appreciated. read more

My experience with champion gmc has been a nightmare. My truck went in for an engine noise, after several weeks of attempting to contact them they finally got back to me and told me I needed an engine and gave me an outrageous quote so I towed my truck out of their shop and replaced the engine myself. when replacing my engine I noticed their tech broke my engine cover in half. This only happens due to gross negligence. I have now called the dealer for 4 days asking for a new cover and have gotten next to no response. At this point I think they're deliberately ignoring me so they don't have to correct their mistake. Do not take your vehicle here they are an absolute scam and shouldn't be in business with the way they operate and treat their customers read more

Champion Buick GMC - Auto Repair Near Me - Brighton, Michigan

Unscrupulous Sales Practices and Poor Customer Service If I could give zero stars, I would. I recently visited this dealership on July 9, 2025 with my son and his family, hoping to be moral support with him purchasing a second car. What should have been an exciting milestone turned into a nightmare that lasted from 11am until 5pm, thanks to the most unprofessional salesperson we've ever encountered, Kevin. Kevin was not only condescending and dismissive but alarmingly uninformed about the car's history and warranty. It quickly became clear that his only priority was making a sale, regardless of the quality of the vehicle or the needs of his customer. My son ended up with a 2016 Silver Malibu with 110,000 miles--a complete lemon. Since the purchase, we've discovered after the car was dropped off on July 10th at the house (it was smoking more than a barbeque pit at a fourth of July picnic. After calling the dealership back within minutes, Kevin never called back.....so after talking to my attorney, he urged us to drop the lemon back off, which was an hour away. Once we arrived at the dealership, Kevin didn't take ownership of him, being disrespectful and unprofessional about the whole ordeal, he went and sat at another coworker's desk like the coward he is ("typical used car salesmen behavior). Thank God we were able to get the check back from the dealership. I urge anyone considering this dealership to be extremely cautious. Don't trust the sales staff to be transparent about the cars they sell. Our experience was stressful, disappointing, and, ultimately, costly in time and effort. Buyer beware! read more

We had an amazing experience with the service department who helped fix a number of issues with my wife's 2024 Chrysler Pacifica hybrid. What highly recommend them to anyone read more

Bought a used car with a warranty from them. They purchased car from a salvage yard in California and will not stand behind the warrenty. Jon Rossi the GM does not care about his customers and the service dept is a total joke. Please do NOT buy from this dealership. read more

Terrance was the person who I talked to on the phone, told me there was nothing wrong with the car so I drove a half hour away to come buy it and took it for a test drive and the second I turn the car on there was a check engine light. I asked multiple times if there was anything wrong and they said no. Then tried selling me a different car. Just know what you are getting into before you go. Nice people, just people who aren't honest. read more

My entire experience was top notch. Ashley Walker was the best salesperson I have had the pleasure of working with. She listened to what I wanted and found it quickly. I was communicated with in a timely manner and treated with respect. I would absolutely recommend their entire team. Professional, kind, and not pushy! Thank you, Ashley! read more

I found a car on Carfax and sent for information on the vehicle. I was contacted by email, phone, and text concerning the car. Lindsey called me and asked when I was going to come and see the car. I indicated that day. I drove 1 hour and 50 minutes one way. While driving, she called me to see if I was still coming and I told her that I would be there in 30 minutes. I get to the dealership and Brad, who had been texting me all day talked with me concerning the car in question. He informed me that the vehicle in question was 11K more then what is listed on Carfax and began to Gaslight me stating, "You really don't believe that the vehicle is at that price with that mileage did you?" I said I had be texted 6 times today with several phone calls concerning the car and took 1/2 day off work and drove almost 2 hours to be Gaslite?! He further stated that he could get me in another vehicle and he could show me what he has available. Be careful with these people. Don't lose money from work, lose time, and gas, to come to this place and be lied to and Gaslte due to their false advertising on Carfax! read more

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0 stars for disappointed service center with a very rude service manager Brian, not helpful and lying on people, i visit this shop on July 5, 2022, after they force me to wait 1 hour they changed the tire without checking other issue with the left fron side because after accident , then discovered a big problem with control arm and mechanic after change tire. This was at 5PM, they want to close the shop they asked me to keep car and go back home. They didn't order Lyft/Uber for me. They closed the shop and left me outside under sunshine more than half hour until I order lyft driver to pick me up. What happened to my car: I purchased Buick Encore gx on June 23,2022 1- Unfortunately no body at this dealership check the tires pressure it was 47psi The front left tire exploded after 7days during driving in the parking lot and hit the road side 2- Unfortunately this should warning on dashboard about over inflated but it didn't. . Finally we got an accident. And the dealer service doesn't complying to this and start giving a fake and lying causes read more

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I worked with Samantha on buying my first new vehicle in a decade. She was fantastic, had great patience, and made the whole buying process enjoyable. It took less time than I remember from previous experiences and the dealership treated me well and offered a fair price. Their financing department even found a lower interest rate than I had found by shopping around, which was a great bonus. Recently, my new truck had a check engine light come on, through no fault of the dealership. I reached out to them and they got me on the schedule to get it fixed within a couple days, which is super fast. This dealership is courteous and responsive and Samantha is a blast to work with. I highly recommend them! read more

After spending 2500$ on repairs one would think a car wash was in order? Never heard anything positive about this dealership so I took a chance out of convenience. Last time......I'll make the extra effort to go elsewhere read more

Champion Buick GMC - Car wash? - Auto Repair Near Me - Brighton, Michigan

Congratulations! If you enjoy being sold garbage, ignored and wasting your money then Champion Buick is the dealership for you! I would give them negative 10/10 if possible. Used car buyer beware but they will listen to your story; sell you a lemon and laughably tell you there is no lemon law in MI. And that's all the help you get. The customer service is awful from reception to sales because management doesn't call back or care. Multiple calls and conversations, I'm now filing bankruptcy thanks to their help. 6 months later, I owe 6,000 and the car is being junked. I hope this place goes out of business. read more

Do not buy from this dealership or if you do beware their warranty coverage and full inspection/certification of used cars is a scam!!! Buyer beware they will find any excuse to avoid covering anything. Specifically paid more $ to buy our daughter a used car with full inspection and dealership certification because it came with a warranty covering the entire powertrain. After less than 500 miles driven and only 8 months of ownership the engine is dead. They've now taken 3 weeks to "review" the issue and denied any coverage!?!? We had a recent oil change with no issues, no oil drops in our driveway or garage, no engine or oil light indicators came on, no odors. NO SIGN of any issue but warranty company is claiming we drove the car with an oil leak for months. Why in the world would we have our teenager daughter drive with leaking oil? They lie to get out of paying! Again only driven a few hundred miles and now this dealership wants $7000 engine that should be covered, no doubt, as part of the warranty. Do not assume their warranty is worth any value!!! Dealership should stand behind their certification and warranty and help resolve this. read more

I'd never been here before I came for an oil change with my new(er) lease. Jim helped me and was quick/transparent about everything. He checked for recalls on my car, which I'd never had done/offered before (that I know of at least). When a recall appeared, Jim accepted that I didn't have time that day to have that looked at. Oil change/rotation etc. only took about 30-35 min too! read more

They lie. I called ahead to ask if a specific car on their website was available. They said, let me check and came back and said, yes it's on the lot. I scheduled an appointment in an hour to see it. They texted me the address and told me "When you arrive ask for my manager Michele. She will be expecting you." We drove 40 minutes to get there and when we arrived on the lot and started looking around the salesperson we spoke to came out and I told her the vehicle we were interested in. She immediately started acting shifty/manipulative asking what other cars we might be interest in and what we liked about that car. She told us when we were done looking to come and talk to her manager. So we went in to the office and she came over again and asked again what we liked about that car and if we were only interested in a Nissan Juke. Then the manager came out and said I'm sorry, but that car is not available but that they wanted to try and find a different one for us. We left. The salesperson texted me and said that the car had sold this morning just before we got there which was a complete lie. The CARFAX on the vehicle says that it was sold 5/22 today is 6/12. They lied to me to get me to drive 40 minutes to their lot so that they could try and sell me a different car. This is called BAIT-AND-SWITCH and is a state and federal crime: https://www.law.cornell.edu/wex/bait_and_switch. They will respond to this comment and try and say something like "I'm sorry our communication department gave you the incorrect information." Do not believe it. They lied to me intentionally. I didn't talk to some mysterious "communications department". I spoke with the sales rep who scheduled me to meet with the manager so they could try and pull off their scam. read more

Champion Buick service department was a little slow getting an oil change and tire rotation done (1 hour 15 minutes), but I did have a very good experience with the parts department, having them make me a new key. Very friendly people, and the key worked. What more could you ask for? This location seems superior people wise than the Howell Champ Chevy. Thanks folks! read more

I had the worst experience of my life trying to buy a used car here! I drove 45min after to have the salesman ask me pointless question like "what do i want in a car" "where did i finance my last car" what does have to do with me buying the specific car i called about. I stopped him ask him if i could please look at the car before it's completely dark ‍. During the test it was obvious to me and my copilot the salesman that a/c don't work. I was assured the car was serviced and checked for things like this over text. Then they wanted me to fill out a credit application before negotiating a sales price. Thats a big no no, it shows they don't trust you. I was gonna put down 13k on a $18 vehicle, all i wanted was $500 off sale price but they wouldn't budge and gave me a full price offer for over 21k on an internet advertised 18k car!!!!!! After reading the fine print every used car at the dealer (with horrible reviews) has $1300 in secret add ons. $900 for a "reconditioning fee" what did you recondition? I saw a white mark in the back seat, paint chips on hood & again broken air condition! Then they sneak in a $300 security etching scam thing. Look it up on google,its useless. I believe they didn't respect me as a customer and thought i was an easy target. Buyer beware. It was the Black 2016 Ford escape, the air conditioning does not work even after the poorly reviewed service department did their "multipoint check". The dealer stopped responding once I complained about the secret add ons. You live and learn. read more

Champion Buick GMC - These are big red flags, they wouldn't defend or explain these charges. - Auto Repair Near Me - Brighton, Michigan

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My son brought his car in for a remote starter...when he brought it home, the Passenger Air Bag Light came on. Now your guy, Drew, is trying to tell us that it will cost $900 to fix. This is outrageous. Obviously something went wrong on the remote installation. I can't believe you will not honor and stand behind your work. He bought the car there, too. He has been a loyal customer. He could have taken it anywhere for the remote and detailing job, that cost him $500 of hard earned money. This is not right. (I am contacting you because my son has autism and is a gentle soul. He would never want to participate in conflict). Also, no one in the service department wears a face mask correctly. That should have been our first clue not to do business here. read more

Tom Wells and David Harter are some of the best guys to work with they helped me buy my first vehicle back in june. Anytime I have a question I can call up there or even stop in and they help me with what ever it is. I wouldn't want to go to any other dealership to buy a vehicle from. read more

The best car buying experience. Ever! Assisted my future mother in law in buying an incredible pre-owned 2018 Yukon Denali. Although the truck, and price were excellent, it was the off the charts impressive service by General Sales Manager Bob Milner, Finance Manager Ryan Holton and Pre Owned salesperson Mike Smalley. We were able to pick the vehicle up same day.. .superbly and immaculately buffed, waxed and cleaned..inside and out. Paperwork was delivered in a timely and accurate manner, very well explained by Ryan, who ensured that we were in complete understanding, and politely answered any and all questions, without hesitation. My sincerest thanks to these gentlemen who made a normally cringeworthy chore, an absolute wonderful experience! read more

I did a lease deal over the phone and via email for a new Buick. They never mentioned that the price includes 'optional dealer items' (which I didn't want and never asked for). Then then added this to the lease and we only found out later on when we received paperwork from one of the companies that provides the additional non wanted item (Theft Guard protection for $300). This was never mentioned at any stage either when negotiating a lease by phone or by email or when signing the lease. These guys basically tacked on charges to our lease without telling us. That such a typical dealership scam - IT'S NO WONDER PEOPLE HATE DEALERSHIPS when they con you like this. I will NEVER RECOMMEND THIS PLACE TO ANYONE. read more

Their service department is terrible! Never get your vehicle fixed there. My car was running smoothly and started to overheat so I took it there for a full diagnostic. Was told the head gasket was bad, thermostat, battery and rear breaks. So I said ok forget the breaks and batter it's $2100. I go pick it up and now it's knocking! They're full of it saying we suggested a new engine (NEVER ONCE SAID IT). They clearly messed it up and don't know how to work on things or stand behind their work NEVER AGAIN. Filing legal complains with the state also. Drew was involved. read more

Recommended March 2018. Made a purchase at this dealership on 3/10/18. Salesperson was David Harter. Excellent overall experience and would not hesitate to buy from this dealer and David again. read more

Had a great opportunity to work with Alexis, Brad and Tom, who represented Champion Buick so well! After talking with this five star trio, I will recommend Champion to anyone looking for a new car. Very professional and knowledgeable. Thanks for answering all of our questions! read more

Buyer beware... we purchased a used 2016 vehicle in 2018. Sales staff was very friendly and accommodating. The vehicle we purchased was anything but... the tires were 2010 when the vehicle was a 2016 so those were swapped. Naturally, all 4 have needed to be replaced, not from wear, but from dry rot that wasn't seen at the time of purchase. Battery went a few months in, yep, it was swapped out too. Be careful, verify and check dates, each tire has a date, battery has a date. These guys will swap out and won't think twice. read more

I had my GMC Terrain services there. The General Manager seemed over dressed, but was a super nice guy. The service lane is updated and they keep you dry with the pull through garage. Coffee was plain, but hey I went there for oil. Overall great place! read more

Your reply to my review couldn't be funnier, real, Duane ? The same man who told every single service clerk not to touch base with me to forward my calls to him the same man who would disappear when I was in the building, the same man who didn't take 7 of my calls and NEVER returned a single one of them, the same man who kept my paperwork promising a appointment the following week that was canceled again and I couldn't make a appointment until I spoke to him. This man washed his hands of me after I showed him I did have a warranty and refused to repair and repay me for previous repair work over and over again and the cost for having my car towed because they canceled my appointment and as 90% of the time they had NO loaners available after confirming each and every time that one would be available for me. read more

Are you looking for a total douchebag to sell you a car? Want to waste your morning talking to a guy who has no problem throwing down the f word when talking about gay people? You've come to the right place then! Our "saleman" Darby, who said he was in town from Indiana to "move expired cars" wasted no time making sure he wasn't wasting his time with people with no credit. I'll give him his due. I understand. We were upfront with him about our terms and conditions and he was quick to make promises he couldn't actually keep. Things weren't too bad until he stated that one time he wrote the word "f**" on a balloon and an arrow on it and then accidentally left it out and it ended up pointing at a "d*** lesbian". Ummm. NOT OKAY!!! Add that onto the fact that he tried to pin us into a certain car and refused to show us anything else. We won't be returning. Ever. I wouldn't recommend anyone visit there. read more

I saw a vehicle that I wanted to purchase last Friday evening. The dealership was closed so I decided to call Saturday morning. On Saturday morning when I pulled up the ad it was $500 higher so I looked elsewhere. Tuesday the price went back to the original price so I gave them a call. I had purchased from them before so I thought they could expedite my paperwork to save time. They told me that people were calling about the car but if I could come during the week it would be available. My salesman asked if I was going to pay cash and I replied yes and would need the total cost so I would be prepared. He said he would send me a text message. After 45 minutes I get a message with a price $2200 higher than the asking price. When I asked them to itemize they wanted me to pay for etching the glass and an oil change and cabin air filter and some kind of reconditioning fee. When I turned them down they told me that they etch the glass on every car they sell and if my car gets stolen I would get a check from some insurance company to help with my deductible. They said since it was such a nice car that the added detail touches were just part of doing business. I saw a review on yelp by a man complaining about exactly the same thing and I thought he should have looked first. Now I believe the best thing is to leave them alone. If you can't trust people that you spend thousands of hard earned dollars with, it's best to move on. I called another dealer about a similar car and got a straight answer with no front loading bloatware. The bad thing is that I'm a repeat customer and thought my business meant something. Buyer beware! read more

Repair done promptly and satisfactorily. Had an issue with the labor charge but Brian addressed it and made it right. Would recommend.

I took my car in for an oil change. Everything went well. The dealership told me I had 4 recalls on the vehicle. So I scheduled an appointment and dropped the vehicle off. I had them detail the inside and outside of the vehicle. When I picked the vehicle up the window was cracked and the vehicle detailing was poor. I called the service manager twice - and received no call back. I will not be taking my vehicle back to this dealership. I'm suggesting that unless you are getting an oil change - move on to another dealership. read more