They installed my fence a week later, the fence fell down. I do. Not recommend anybody to use them. read more

Challenger Fence - They are no good company - Fences & Gates Near Me - Paterson, New Jersey

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We Contracted them 10 months ago to put up a fence. They were Fabulous!!. Bryan Kelly is Outstanding. We recently had a few minor issues and they came and fixed them. Very professional. I highly recommend. read more

What a great job! Attention to detail, concerned about what we wanted, great price. Told what to not do till cement sets up so we don't have a problem. Really, really great. Totally recommend. read more

Fence came down in a storm called to have it fixed March 2020 Still waiting!!! Called April still waiting Called may still waiting Called June still waiting Called july still waiting Called August still waiting Called September still waiting Called October still waiting Got sick with Covid in November didn't call them back until March when i got better & winter was over! Still waiting! Called back April still waiting! Called back in may still waiting! Called back in june they came!!! Warranty is up LOL!! Asked for an estimate to fix the fence.. almost July still waiting... stop the madness!!! read more

I wish I could give NO STAR! Paid a deposit over 2 months ago and still waiting. I'm wondering, are they a legitimate business anymore? Is anyone else waiting for service from this company? I should have stayed with JanFence!!! read more

I Had a fence installed by this company years ago they did a poor job right from the start, the post kept and still keeps breaking, they fixed it a few times although not well enough. We've always had problems with the posts, a job done well this would have never happened please do not use them they are to say the least a shabby business. Attached is a picture of one of the posts my husband is forever fixing. The last time they fixed our post they gabe us a hard time because they said we were out of the warranty time, thank God when they came over to inspect the post my husband was home and knew the job was done badly, a six foot fence has a six inch footing this is why it's always breaking, HORRIBLE DO NOT USE THEM read more

Challenger Fence - Fences & Gates Near Me - Paterson, New Jersey

Do NOT use this company. They are so disorganized I don't know how they stay in business. It took them nearly a year to install our fence. I should have cancelled and demanded my deposit back at the first sign of trouble. If you use this company, plan on calling them daily to keep them on schedule because they obviously don't act as if that's their job. Here's what happened: Part 1: Scheduling follies I meet with their salesperson in July 2020. The salesperson warned us that due to the trade war with China it will take at least 2 months to receive the parts, "so don't even expect an install date until October." I mail them a check for half the amount and they cashed it immediately. In October I call and say, "Hey, when can we have an installation date?" They deny that they've received the check. I have to produce the check image to convince them that they're sitting on my money. So, now the 2 month wait begins.... which puts us in the middle of December and they can't install it because the ground is froze. When they finally decide to move forward and get the permits, they discover that my house is in the historic district and needs additional approvals. Challenger refuses to help with this. The approval meetings are monthly so I act fast and get on the next meeting. I get approval without their help. Part 2: Lies about installation They schedule the installation. A few days earlier they tell me it should take "1 day... or maybe 2 if they need more time." March 10: Some people show up and install most of the fence but not the gates or the caps. They don't show up the next day to finish the job. Or the next day. Or the next day. Or the next day. March 16: I call and ask for status. They said they're waiting for the gates to come from the manufacturer. They promised an estimate by the end of the week, or next week. This is a lie. The gates are sitting in my yard. I know this because a big wind blew them around, damaged my house, and I decided I should inventory what they left behind. April 5: I email them asking for a status update. I add: "I'm rather disappointed that the yard was left in the current state. The post caps haven't been installed. The front yard looks like a mess. I've cleaned up around it but obviously I don't want to move any of your things. The high winds earlier blew some of the uninstalled pieces around." No reply. March 11: I call and ask if they got my email. I'm told it was printed for her on Monday, she was waiting for the installer to reply. Printed email? Waiting for the installer to reply? Don't they talk to the installers every day? If I ran a company like that, the installers would check in at the end of each day with a status report. It's been more than a week! How could they not know why the job wasn't finished? I'm starting to develop a theory that this isn't an actual fence company. They just take orders for a commission and hand them off to an actual fence company. Part 3: Finish the dang job! I'm very frustrated. I tell them that if the gates can't be installed by Friday they better send someone to come clean up my yard. She said she'll do that. Friday comes and they complete the job. They leave some things behind but I'm just glad they're done. Part 3: Icing on the cake Weeks later I get voicemail asking why I haven't paid the remainder of the balance. I call them and ask why they haven't sent an invoice yet so I know how much to pay. She emails me an invoice. (Why didn't I know the amount? Because they never told me how much the permits cost.) I mail them a check and send email asking for them to confirm when it arrives. I don't want to repeat the problem we had with them cashing checks and not realizing it. They say, "Will do, thanks!" May 25: They've cashed my check. June 4: I email asking them to confirm they received it. They had. In my reply I pointed out that they had promised to confirm when the check arrived but it was more than a week later and I was the person confirming, not them. Conclusion: It took them nearly a year to install this fence. I first met with them in July 2020 and it is now June 2021. I'm sorry that I put up with their outright lies. I'm sorry that I didn't see the initial deposit problem was a red flag. I should have asked for my deposit back and gone elsewhere. I'm sorry I didn't call them out when they lied to me. I'm sorry I used this company. How do they stay in business? Oh, maybe it's because people forget to check Yelp! reviews like I did. The one time I forget to check and... ugh. read more

You can't please everyone, I get that. I had the good fortune of having a better experience. Lowe's financing contracted Challenger Fence, Paterson to get our fence up. Great work. Kept informed while they worked to make sure I was ok with the work as it went along. Thank you for a job well done. read more

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We had our fence done by Loews and they hired out challenger to do the work. They where terrible, they sent over people that did not speak English. So when we had problems they just looked at us and shook their heads and smiled, when we tried to explain what they where doing was wrong. Then we wait months to have someone come to fix all their mistakes. They show up the day after they had us waiting for 7 hours. Then the guy they send can't speak English and says they have to come back. This company is a joke, don't let them steal your money. read more

They stand by their work until they pull out of your driveway. Still waiting for them to fix a gate post that they installed crooked in Jan 2021. 5 months, 2 calls, was told I'm at the top of the list. The proposed solution? Adjust the gate so it's crooked to match the leaning post. read more

Incompetent and unprofessional. Every fence company knows that there are height limits for a fence between houses, knows that the finished side of the fence must face outward to the neighboring property, and that a permit is required so that you don't violate the first two conditions. They came by to install a fence on my neighbors driveway which was six feet high, had the better side facing in (can't say good side because both sides are crap wood) and without a permit. So after we spoke to the homeowner Challenger came back and cut about 6" off, and reversed the panels. The posts, which are improperly placed so that the panels don't meet them properly, add about 8 more illegal inches to the height. The reputable company that installed my fence wouldn't do the work without a permit. Find somebody else. read more

If you want a small Job go somewhere else: First of all , I Can't say enough good things about our Salesman Edward, very professional can within the time period. So Why 1 Star ?? When he arrived I showed him the small Job we wanted done, I even email corresponded that to Linda in their office just a Gate and 2 8ft lengths of aluminum fence. He responded did they tell you about or $2500.00 Minimum? Seriously in this day and age a Minimum? It was never explained. I'm doing a ton of renovations on my home, not one contractor has asked for a minimum. read more

The salesman was awesome and the installers were top notch. I am a tough person to satisfy and I don't have a single negative thing to say, from start to finish zero issues. Trust me you will be happy...they were amazing. My fence is beautiful and my neighbors are jealous! I highly recommend Challenger Fence. read more

Unprofessional.... they don't tell you that there is a $1900 minimum...very rude .... many other cheaper fence companies with MUCH better reviews ! read more

I was pleased with them, and did not encounter any issues. They showed up when they said they would show up, fence looks great, installed in one day. Customer service was great as well. I am very satisfied with their work! read more

Never bothered to show up for our scheduled estimate. Not even a call yet 2 days later. By the looks of the reviews here, I'm thinking they did us a favor! No thanks....if you don't even show up for an estimate, I could just imagine what a nightmare this could have been. read more

The staff is rude, but the price was right so I figured why not. I had to call several times just to get something scheduled. I was assured they would handle getting the permit, which they did, but they never told me until several calls later that they had obtained it. We had an appointment between 8 and 10 am. They came nearly an hour late. When they came to install the fence the crew broke a faucet on my house and the company is refusing to pay for the plumber I had to have come out. (They claim it was broken before they arrived. It was not as the foreman told my husband they broke the pipe.) And then, they didn't have all the pieces with them and had to hang out while waiting for a gate to be delivered to them. Avoid this company at all costs. Use Bergen Fence. They were really nice, friendly, communicative and up front about everything. I wish I had. read more

They were supposed to add a tension wire to my fence so my dogs couldn't get out and 3 times my dogs have gotten out. Also they nailed my fence to my neighbors fences which they aren't supposed to do. Then I call to complain and no one answers the phones. So unprofessional don't use these people. read more

Lowe's uses Challenger to install fences. They are terrible, poor quality work and service. After few months my fence is leaning, toppling over, caps falling off. Tried to contact them to honor the 1Year Only warranty and they won't return my calls nor honor warranty- having to take it up with Lowe's now. Challenger does a horrible job installing fences, they're unprofessional and the worst customer service. Use another company. read more

I wish I could give it 0 stars, the customer service and manager were completely rude and didn't let me explain my problem. From the start the manager gave no sympathy and had an attitude the entire time. I've had many incidents with this company and they've come to my house countless times. My gate is now hanging off the hinges in 23 mph wind and it's a safety hazard. Do not buy these gates if you want the gate to be able to survive in a hurricane or tornado. read more

We just had 92' of 6' fence put in and hired Challenger Fence to do it. We could not have asked for a better experience. We got 4 different quotes, they were the least expensive by far. The installers were responsive, and provided quality work. I can wholeheartedly recommend them. read more

Challenger fence installed at least $7,000 worth of fencing around my home July 2019. Not even 3 years into it, the spring of the latch came off and the gate dropped so that the it was not flesh with the latch and had to be forced to close. I was told the cost of new hinges and new latch would be close to $190. I shared that I had already purchased new hinges and that the latch worked, just needed a new hinge. I was then told that springs are not sold individually and that maybe I just needed my hinges adjusted. I then shared that I was able to get the old spring back on the latch (with the help of a neighbor) and also bought a new spring - so no need to address that. Now it was just seeing what had to be done to get the gate door level. We agreed we'd see what would have to be done once their employee was onsite. A very professional and competent man came from Challenger and shared that the hinges were fine, no need to replace. That one had to be tightened. I showed him the latch that was in working order - but let him know I had purchased a new spring - which he promptly said he could attach it for me (which I could have done - but figured he offered since it was "not a big deal". All said and done, the Challenger employee worked in my fence 10-15 min. He showed me what he did - tighten the screw of one hinge. He also said that the springs in the hinges were fine and that he just did the tightening of the one hinge to level the door. He also said he placed some lubricant on the one hinge he addressed. All went smoothly until I get an invoice for $181.85. The original estimate that accounted for a new latch and new hinges and "adjusting gate hinges". I shared that the old estimate was not representative of the services or materials rendered. And to lease revise the invoice to reflect what was done. I then received a revised invoice of $150 (they removed the cost of the new hinges, but not the replacement latch). I asked to speak to someone so that we could find a fair tellurium to the services rendered. And all I got was another email stating $150 is the service cost (which includes replacing a latch - which they did not) and adjusting hinges (plural) which they did not). Bottom line, they refuse to speak to me, a customer that 2.5 years ago was so happy, I even referred them to a neighbor two doors down. And are sending me invoices that do not reflect what was done when on-site. I am going to address this with the BBB - but felt the need to let others know that they do not stand by their work within 3 years, and then try to charge for work that was not done and materials that were not replaced. read more

I had the guys from challenger install my fence back in November , best price by far they came out for the estimate at the time they said ,and the guys do speak English and they make sure you see the final product before they leave . read more

On Tuesday we had a freak wind storm that took down a section of fence. I reached out to challenger fence and immediately received a response from Alex. He assured me they would would be there first thing in the morning. My fence broke apart around 430 pm and by the next morning challenger arrived at 8 am and fixed it. To me the response time could not of been any faster. I am 100% satisfied that I used them. Hands down best company around. That's what separates them from The rest and that's why they are they best. read more

I would not recommend you do business with this company. We had an appointment today at 1 p.m. it is now 2:14 p.m and no call. This is a second appointment because they cancelled the first one. I was forced to give one star as I am not allowed to give no stars. Keep in mind that I am giving 0 stars. This is the lousiest company read more

Got 4 quotes last year, used Challenger Fence Co. what a great job they did from start to finish in one day . Needed more fencing this year no second thoughts , called them and only them. The salesman set up an appointment for 9 AM and was there at 9 AM. told me he would get back to me with an estimate by the end of the day. Received the estimate by 9 PM that day. Just went over to showroom to finalize everything , no problems at all, everyone from the girls in the office to the salesman to the boss were great. Can't wait for the finished product , thank you again Challenger Fence Co. read more

They applied for my fence permit 4 weeks after I signed my contract for the fence. Their contact person, Tori, has s full voicemail box and never picks up her phone. Terrible experience so far. read more