They did a copper re-pipe at a rental property. For a few reasons, I regret using them. Albert was a bit pushy about not wanting to get the job permitted as he argued the job would be up to permit quality anyway. When I asked the all-important "is there anything else not included? that could come up?" I was told NO. Sure enough, he didn't include a unit's bathroom (as we stood in that unit). That convenient extra charge ended up making this un-permitted job HIGHER than the 2 permitted ones. Later, he was quite slow to remove a clean-out cost from the bill as one was found in the unit. I won't use them again. I think a couple of times I forgot that I didn't want to use someone again then did.... so now I saved him in my phone w/ the words NO as part of the contact. read more

Our insurance company requested for us to get our home repiped otherwise they would not reinstate our homeowner's policy. Because of this request, we were under a time constraint. We contacted Challenge Plumbing for a quote along with another plumbing company. We decided to go with Challenge Plumbing. They are excellent and I'm so happy we did. They came in and immediately protected our home with plastic and our floors with drop cloths. They were so organized and worked together well. They re-piped our 2 story home in just a few days. They were extremely timely, thorough and neat. They were all extremely courteous and I had absolutely no problems. If I had any concerns or questions, they were addressed immediately. I never felt like I wasn't being heard. After the plumbing was completed, they had a crew who came in and did the drywall and sprayed the same texture on our walls which matched the existing texture. You can't tell we actually had work done. I highly recommend them and wouldn't hesitate to use them again. If you choose to go with someone, you're taking a chance of it not being done correctly. With Challenge Plumbing, you're guaranteed to get the job done well and finished in a timely manner. I want to add I haven't received the original permit from the city. Challenge Plumbing held onto it. The customer pays for the permit and should receive the original however they've only given me two copies. That's bad business practice. If the customer doesn't get the original, Challenge Plumbing should absorb the cost for it. read more

It was becoming apparent that we would need to eventually have our apartment building get a re-pipe job soon. We've had leaks before but during the past year, we experienced a few pin hole leaks occurring more frequently and becoming increasingly worrisome. A couple of slab leaks and then some leaks on a cold water line...Obtained quotes from several companies but decided on going with Challenge Plumbing. We were uneasy about the entire process going into it as we had never done this before, but the crew that did the actual copper pipes was very hard working & reassuring. Manny was great as you can sense that he was a seasoned leader of the crew who knew exactly what he wanted done. He communicated anything that could be of concern to me and/or the tenants to make sure it was ok with how he planned to proceed -which was great as I don't like to deal with any unexpected surprises. Jose was there to help reassure that the process went as smoothly as possible - he'd usually let me know at the beginning of the day to let me know the next steps. They were careful to cover the floors & have plastic coverings daily whenever they needed to go in to do any work One of the concerns we had was when we had to have the walls patched, there were a couple workers from that crew who didn't have masks on (during COVID)... one our the tenants is elderly & we wanted to be assured that they would minimize exposure for them unnecessarily. Offered the workers a mask but saw they didn't really wear them correctly... There were a couple of hiccups when trying to find out from the office what was going on if one of the crews didn't show up. Didn't appreciate that the receptionist would say they would get me an update and call back but never followed thru. It'd be good if they could just call back and let you know that they're not coming that day. would happen that the workers would come later or sometimes not at all (depending on the scheduling of the crews) so just keep in mind that it could be Aside from that, much of the crew was pretty polite and respectful so in hindsight, we felt that the overall work was satisfactory. Although the project took a lot longer than was estimated. It was estimated to be done within 8-10 days...but it took a little over a month to get it all coordinated & finished. It was a bit stressful for the tenants because it took longer than expected but after all is said & done and in the long run, it's relieving to know that the leaky pipe issues are good, for now at least!! read more

Call these guys and not other guys! So after my plumbing debacle with Cal homeplumbing, and after calling like 4 other plumbers, I decided to give this place a try! They came within half an hour(impressive seeing how it was right in the middle of rush hour) and left within half an hour (which is just amazing in general) My neighbors plumbing backfired and ended up flooding MY apartment, and when they came they came, they conquered, they left! The price of them is a steal! I think its 75 an hour, and if you call them before rush hour they take off $15. They charge a flat out fee which is good and they know what they're doing without f*cking up the building's pipes! read more

The culture of the management/office team revolves around accommodating for the customers needs and this trickles down to the employees seamlessly. This place provided quick plumbing service late at night when my water heater in the laundry room was leaking. The emergency plumbing team saved me from a huge debacle and the price was very reasonable. In the future, I will always go with Challenge for all my household plumbing needs. Thank you again! read more

I hope a potential repipe customer reads this and make them loose a few tens of thousand in dollars because they came into my apartment and vandalized my stuff, management does not follow thru to help resolve, be careful you and your belongings will not respected read more

Had a very bad experience with the owner very rude and disrespectful just seem like he was always mad at the world I wouldn't recommend this guys company if he was the last one!!!! read more

Complete rip off scam artists! Had problems with toilet and bathtub backing up. They literally busted up the concrete outside my house, without my permission, BEFORE even giving me an estimate! He said it would be $1200, but he would give me a "deal" at $900. I called a contractor friend that said, no way it should cost that much. Then he had the nerve to ask me, "How much do you want to pay?" He then tried to get me to pay for the concrete disaster - the nerve! I'm considering going after them to repair the gigantic mess they made. Do yourself a favor, and NEVER trust this guy! read more

I called because we have a slow main sewer line. I told the person when I called that we don't have an outside cleanout and that we would need to pull the toilet to run the snake. She said no problem and quoted $85-135. When the technician arrived he said he couldn't pull the toilet because it might crack and he didn't want to be responsible. He said we needed to install a cleanout before he could work on it. He quoted $1650. I know I should have a cleanout installed (a previous contractor failed to install one when he replaced the sewer line).but I felt that he was trying to take advantage of the situation. He should have offered to pull the toilet and cleanout the line when I declined to have he cleanout installed today. I told him that it was a relatively new sewer line (4 years and we successfully had it cleaned from the toilet access. Very disappointing. read more

Challenge Plumbing Staff is great! Really honest, efficient, knowledgeable, personable and also they clean up after they do a job! I swear it is like I didn't even notice someone did a repipe. The front desk is super friendly and are always trying to get your job done as soon as possible. They understand when a plumbing problem happens in your home or office building that it is stressful and they want to help make the repair process smoother. Their on call 24/7 emergency service is so helpful and I don't know too many other companies that have this type of service. There is always a plumber on call no matter what day of the year it is. The owner of challenge plumbing is also someone who I have spoken to on the phone and he made sure that if there was ever something I had a question about or issue with that he was always open to being contacted. He is very experienced, their business has been on that same pico blvd location for more than 50 years! It has stayed owned within thew family and his kids even help out around the office. Challenge Plumbing is the plumbing service to call! They will not disappoint and will get the job done once and for all! Call them about being on their coupon mailing list, these have helped me stay reminded of the deals they have. Thank you Challenge Plumbing! read more

I've been using Challenge Plumbing for several years now, to maintain several rental properties. They are always on time, fast and efficient, and their prices are more than reasonable. They are always available to deal with emergencies. In short, they are fast, reliable and reasonably priced. read more

Dear Jeffrey, I want to thank you and your entire crew fort he incredible job they did in repiping my house yesterday. Roberto and his crew were miracle workers, the entire job was done in one! Everything was left in pristine condition. Best of all there were no surprises, only clean flowing water. I have used Challenge Plumbing for over 20 years and have nothing but good things to say for Roberto and all of the crew that I have worked with over the years. I would also like to mention how much I appreciate Frances and he warm and helpful voice when I call. It speaks to the quality of a business that maintains employees over a long tenure. Thank You for delivering a great job with a great staff. Keep up the good work. Teresa Bond Deputy Director of Development Los Angeles Philharmonic Association read more

Challenge Plumbing was COMPLETELY UNHELPFUL and had NO desire to help me by providing confirmation of work that they did in my apartment, because I am a tenant, and not the property owner. It's not illegal to give tenants information about work done in their apartment, so they are deliberately obstructing me from seeking justice for wrongs done to me by the owner of my apartment. I'm a tenant who came home from a week long vacation to find that there was a huge water pipe leak under my apartment. Through my terrible property management company, Challenge Plumbing came out to temporarily fix it and verbally told me that there was a "straight galvanized steel to copper connection without a dielectric fitting or the proper length of brass, creating electrolysis, which corroded the pipes (the pipes being from the 1930s), causing multiple pinhole leaks that have probably been leaking worse and worse since before I moved in." Fast forward to 2 months later, and I'm forced to sue my owner in small claims for a month's rent because it took her that long to remove mold that had started growing in my bedroom because of the pipe leak, and the owner is denying Challenge Plumbing came out or that there was even a pipe leak at all!. All I wanted was for Challenge to send me an email confirming that there was a pipe leak and that they temporarily fixed it. That's it. I wasn't even asking for them to write down the ILLEGAL piping that the owner of my property has been using. After 4 calls spanning 3 days, the manager, AJ, finally took my call. He was EXTREMELY CURT AND RUDE on the phone, not even wanting to hear about my situation. I am floored that he would dismiss my call, claiming that they're policy is to only deal with homeowners, especially considering they didn't win the business of re-piping my entire apartment, which is what is happening now. California is a strong proponent of tenant's rights, and we have a right to know the condition of the apartments we are living in. I have no choice but to take this to the courts to make sure that homeowners, and the maintenance vendors they hire, stop taking advantage of their tenants. I suggest you go elsewhere for your plumbing needs. The manager of Challenge Plumbing has ZERO regard for human decency, and there are plenty of legit plumbing companies in LA to choose from. read more

I've just been on the phone with Albert, who identified himself as the owner of Challenge Plumbing, and he refused to help me with a problem I had. His crew witnessed the nightmare mess in my second bedroom, which made it impossible for them to get to the wall they needed to open in order to copper pipe my bathroom. My alcoholic ex-roommate had locked himself in there for nearly two weeks and there were literally hundreds of empty beer bottles, vodka bottles, food trash etc. that had to be cleared out before they could do their work. I asked Albert to have Manuel (the lead guy doing the work here) or one of his guys to testify in writing that they had seen this, and Albert refused! It reminds me of Schultz from "Hogan's Heroes" ... "I know nothing!" I will supply the court with the name of the plumbing company and Manuel's name, but in the meantime, $#@% Challenge Plumbing! : ( read more

I would not recommend Challenge plumbing to anyone who looks for a responsible and knowledgeable company to install water heater replacement. I worked with this company in the past it was a responsive company. Since the original owner past away the company was handed down to someone else who has no customer understanding and knowledge to troubleshoot new water heater installation issue. Most recently my home water heater went sour so I called up Challenge to replace the water heater. They were prompt in the installation but when the newly installed water heater developed issue Challenge did not respond to my phone call nor emails. Finally after many attempts Challenge responded, sent a person to look at the newly installed water heater and declared that Challenge can not go any further. I was told to contact the water heater manufacturer directly to try to resolve the water heater issue. I paid Challenge for the water heater but when issue came up Challenge did not resolve the issue for me. After spending countless hours in calling the manufacturer AO Smith, the issue was finally resolved by plumbing companies here in the Los Angeles Basin who have the knowledge of how the AO Smith water heater works. Challenge plumbing did NOTHING and has no one who understand water heater defects. It is an ignorant company who only knows how to connect pipes. Do NOT use Challenge plumbing if you need a company that knows how a water heater works. If I could give a NEGATIVE star, I would do so without a second thought!! read more

I have been using this company for years. They did our copper pipes thirteen years ago and call them for easy and big jobs. Quick service and competitive price. read more

This family owned-business is a place you can trust. I've hired them to fixed something as simple as the broken flusher on a toilet to repiping my entire house. Every job was executed beautifully. They are professional, efficient, courteous and give you the lowest price out there on the market. I would definitely trust them in my home and I don't just let anyone in. Call these guys, they can solve any plumbing issue in the book! read more

I have used cCHALLENGE PLUMBING many times over the years and have always been happy with their service. They arrive at or very close to the appointment time and take care of my problem/s expediently. Their charges are fair. I have no reason not to continue to use them as any new plumbing problems arise read more

For more than 30 years, I had no major problems with my plumbing, except a very occasional clogged sink or toilet. Suddenly a tenant complained she has no hot water. My maintenance man told me that one of the horizontal pipes, although not leaking has lots of rust. One neighboor suggested that I should call Challenge. Unfortunately, I didn't read any reviews and called them. The owner, Jeffrey called me numerous time until I said "O.k.. Go ahead,.Start the job." As of that moment Jeffrey completely disappeared from the picture. One day after they finnished the job, two tenants didn't have hot water and two didn't have cold water. By now, the Challenge people seemed bothered by my calls and all they had to say is that I got a very good price from them. One plumber came to see what's wrong .He diagnosed my plumbing problems while still on the driveway and suggested a new nipple /199 dollars more. The office manager was also diagnosing my plumbing from inside her office and after 3 days, they were not answering my phone calls and Jeffrey was nowhere to be found.. I understood then that their work has no waranty and called another plumber. Do not make my mistake and read all reviews before starting a job and don't pay all the money at the end of the job. Leave yourself some timr to see that everything works well. read more

I've used Challenge Plumbing for three separate jobs (full repipe of a 6-unit condo building, fixing a major issue with tree roots growing into old plumbing, and moving a gas line to convert a wood burning fireplace to gas), and they've done an outstanding job every single time. They are professional, friendly, and efficient. If I ever had another plumbing issue I would undoubtedly call them again. read more

Professional and courteous. We have had great service from them numerous times over the years, indoor and outdoor work. Referred them to a friend was also happy with their service, they came out late on a Friday on an emergency call and solved a water heater problem. read more