After paying & setting a personal appointment with Marissa for four people (well in advance), she tells me that it is no longer a personal appointment, it's now a "waitlist". So now I have paid to stand and wait with my 3 guests even though we chose a certain time to be there and paid well in advance to be there specifically at 5PM. Marissa changed the rules AFTER I had paid. One of my guests cannot be on her feet for a long period of time ("waitlist"); hence the appointment set specifically at 5. Then to make matters even worse another guest of mine suffered a miscarriage (right before Mother's Day). I kindly asked for a refund and Marissa denied me and replied "I've also had cancer, and miscarriages, and I don't use that to manipulate small businesses into going against their policies". Zero compassion and now I'm out $90 even though I purchased way in advance. read more