What a crook of a company. I scheduled an appointment for 9:00 AM, yet the technician showed up at…read more8:20 AM. At that exact time, I was getting ready to call and cancel because I had already troubleshooted the issue myself and confirmed my system was working normally, so the service was no longer needed. When I originally called, the only fee mentioned was a $120 diagnostic fee. There was no mention whatsoever of a no-show fee or a travel fee. Now they are trying to force me to pay a $59 travel fee, even though the technician arrived before the scheduled appointment time. To make matters worse, this fee was not explained to me until after they had already shown up. Completely unprofessional and misleading business practices.

Great experience with Maichle's HVAC! Rich was courteous, professional, and diligent, taking the…read moretime to ensure everything was done right. The office staff also provided excellent communication and follow-through, making the entire process smooth and easy. I highly recommend Maichle's HVAC!

TL;DR: they refused service to long-time clients because we had the audacity to ask for a measly…read more$200 off their HVAC bid. Clients of theirs for years, no complaints. When we needed a new HVAC, we got an estimate from Frederick that was $1000+ over the estimate from another long-time, reputable local company. But out of loyalty to Frederick, we politely asked if they would shave $200 off to come *slightly* closer to this other quote. We actually hate haggling, but had read that you're expected to, for new HVAC. Can't hurt, right? They responded. Had they just said, "No, that's not possible due to XYZ," we would have hired them and paid the full price. But instead the rep explained why it wasn't possible, and then, in a polite but insulted tone, *rescinded their bid*, essentially telling us they would not be doing the job either way. All over a request for $200 off a $7000 job. We were stunned. Needless to say, we haven't called them for anything since, and we're the kind of easy-going, non-complaining customers contractors usually like to have. We got our HVAC at the other place and it's running fine, a few years later. Owner, if you're reading this: I get that you're doing well enough that you don't need to accept anyone's attempt to haggle, and can charge a lot more than the competition. Good for you. I'm purposefully not giving you a 1 star because I don't believe in trying to hurt someone's business. But talk to your guys about not reacting in a personal way to long-time customers. The reaction we got was really uncalled for. Maybe the guy was having a bad day, but you have to leave that behind when you're interacting with a customer, especially an established one. He could have just said "No, we can't do that, but let me know if you want to proceed with us." We would have.

Our original HVAC company said my Carrier furnace was broken. I called this company to get a second…read moreopinion and they agreed with the first company. Alexis, the very nice salesperson, gave me a quote on three systems, and helpful information to review. We chose Joseph Frederick & Sons because they are a certified Carrier provider and they only install Carrier systems. All of the HVAC professionals were friendly and explained the system well. The cleaned up after themselves.

My wife and I bought a house in Havertown, PA while living in California. My local parents…read moreinformed me that the A/C was not working. My wife and I engaged with Borden as the unit is a Bosch and not all A/C companies service the brand. My wife gave the receptionist her credit card number and asked her to fix any issues and/or perform routine maintenance. She made this request because we did not trust my parents that the A/C was not working (user error more likely). We did not hear from Borden on the day of scheduled service. The next day my wife told me her credit card was billed $1200. Via text or email, the technician explained that my parents were using the wrong thermostat. The technician proceeded to place a float safety at the secondary drain pan and also recommended adding another return to the unit. He charged 300 dollars an hour for labor. His half hour drive was also billed at 300 dollars an hour. Let me be very clear. There was nothing wrong with the unit. My parents did not see a second thermostat. The technician then did 1200 dollars of work without consulting us. A float switch installation should not take 2 and a half hours by an expert. Three hundred dollars an hour is an expert wage. To top it off, a week or so later, our painter informed us the A/C was not working. My wife found a different company. That technician found that the float safety valve turned the unit off. The drain pan was full (good job Borden). When he purged the drain line, he found expected sludge and also PVC shavings and glue. So... Borden did a good job installing a float valve, but the shoddy workmanship contributed to a blockage. The new company charged $150 to clear the line. If I could give Borden zero stars, I would. I don't begrudge anyone trying to making a buck, but I certainly will never do business with them again.

We were very fortunate to have our heating system break down, but able to be maintained heavily…read morewhile we shopped around with time on our side for a new system. We got 4 estimates in total. In all honesty, the prices were not super far off - the recommendations, or lack of were the biggest variable between all of our proposals. This is kind of long, but like others have mentioned, the experience was so good that I wanted to make sure to take the time to give this feedback. 1. Borden was the only one who recommended a chimney liner in our new system. Which is important in the newer 84% because the temps are not as high as they used to be. But even more important in the 90% model where the water heater would be an orphaned appliance. Which is actually a pretty serious safety concern. 2. Borden was also the only one who recommended a new expansion tank and offered to cut back to the steel one if we wanted to shave a little off of the price. A number of places i looked said that the amount of new installs they see using an older tank is mind boggling. And there are numerous benefits to the new style including eliminating air, rather than just controlling it. 3. Borden was the only one to add more options ala carte, especially the outdoor reset option. I really appreciate the flexibility your proposal offers. 4. Borden was the only one who actually opened the boiler to make sure they saw it was leaking etc. Everyone else heard "new boiler", saw dollar signs and that was about it. 5. Borden was also the only owner to come out! Which i think is extra important when it's one of these big jobs where you are not only trying to get the customer set up with a good system, but start a relationship for service and maintainability in the future. Mission Accomplished. Finally, they took tons of time with me explaining how each component would be installed, and a very thoughtful and insightful explanation into why you recommend those pieces. Not at all in a pushy sales way. I'm really excited about our new system and it just so happens today is the coldest day of the year and we have invaluable peace of mind! It also looks like a work of art - the company absolutely takes pride in their craft and it shows.

I'm honestly surprised by the low rating here, because that was not my experience at all…read more I had a horrible plumbing situation. I brought in two other companies to look at my issues and they made it sound like complete doom and gloom. 70 year old cast iron pipes don't bode well, but the quotes they gave me for PVC replacements were outlandish. Then the folks at Walsh Brothers came in, gave me a reasonable quote, and fixed pretty much all of my serious plumbing issues. The pipes even look good! All it took was for someone to get a little creative with the layout of my house and figure out an alternative solution, which they were able to do. Three months later and my plumbing is doing just fine. I'm super happy I chose Walsh Brothers because I feel I was treated with respect (i.e. not gouged for money) and my issues were fixed quickly and efficiently.

On May 15, 2024, I paid a whopping fee (via a check, no credit card) of $395 to Walsh Brothers…read morePlumbing to simply (it turned out) get my toilet "unplugged" via a battery-operated pneumatic-like "blaster". The visit lasted 30-plus minutes--not a bad profit margin for the company! But I was also concerned about my bathroom's sink and tub drains being very slow. The young worker told me that once he solved the clogged toilet issue the others would also be solved. I tried to urge him to look at the other problems, but he declined, saying that he was not familiar with my brand of fixture hardware; and, thus, he could not investigate. The brand is actually called "California Faucets" and I would think a plumber, worth his credentials, would be able to deal with just about any clogging issue. Apparently not. So, now I have to hire another plumber to get my sink and tub drains flowing freely. Lesson learned: Be skekptical of a plumbing company's advertising! Thus, the 2.8 current quality rating via Yelp. P.S. As an aside, I asked the plumber about his newish battery-operated device that extended as far as six feet into a toilet and effectively (after a few tries) blasted through the obstruction in the piping. He told me it was very expensive, costing around $400...enough to discourage a homeowner from purchasing one, but encouraging the homeowner to call a plumber. I looked into buying such and found out that it really sells for around $100, definitely worth the price to a homeowner.

I had an excellent experience with Bascelli HVAC and Plumbing and would highly recommend them to…read moreanyone needing reliable, professional service. The job involved replacing my entire HVAC system, and their team handled the project with outstanding attention to detail and customer care. From the beginning, Bascelli demonstrated great flexibility by working around my schedule and adapting to my needs. Their prompt communication made the entire process smooth, as they quickly responded to questions, provided updates, and kept me informed throughout the project. Their pricing was competitive and provided excellent value without sacrificing quality. The team's hard work ethic was clear from start to finish--they arrived prepared, worked efficiently, respected my home, and made sure the installation was completed properly. Bascelli HVAC and Plumbing went above and beyond to deliver dependable service and a quality HVAC replacement. Their combination of professionalism, fair pricing, flexibility, strong workmanship, and excellent communication makes them a company I would gladly recommend.

I just had my air condition and heating unit replaced by Eric Bascelli. Very positive experience…read moregreat workmanship, and great pricing.

Quentin who delivered my oil was such a great guy. He cleared the snow and was so polite and kind…read more Definitely a great asset to your company!!!

canceled a scheduled oil delivery twice (once on Jan 31 and again on Feb 2 at 10am). Despite this,…read morea technician was still dispatched later that same day and added approximately 9 gallons to my tank. I immediately contacted the company and explained this was an unauthorized delivery. They issued only a partial refund and the owner later confirmed they would not refund the remaining balance, despite the delivery occurring after cancellation. I made multiple good-faith attempts to resolve this directly before disputing the charge. This experience reflects poor internal communication and refusal to correct a clear error. They also operate under the name Liberty Bell Fuel Oil.

Called last summer for AC maintenance on my two zone system…read more Not even sure what the kid did. Clearly the coils weren't cleaned or even touched. The filter size on the lower level unit is uncommon and I'm the tech probably didn't have one the right size on his truck, so he just crammed one in rather than come back. I think the photos speak for themselves. I wouldn't allow them anywhere near my AC or heating system.

Showed up on time. Friendly, professional, reasonably priced…read more Tune up for heater and air and filter replacement. Thank you

We had an issue with our 16 year old heater. Several people recommended Ace, so we called. They…read moretold us someone would be out between 10a and 1p. Joe and Anthony arrived shortly after 10 and were awesome from beginning to end. We decided to get a new furnace. Joe emailed and said they'd be at our house at 730a the next day. At 730 Joe and Anthony arrived. The new Bryant heater and Honeywell thermostat were installed flawlessly. We got the rundown on the new system and registered the product. The guys were done before 10a. These guys were personable and did a great job. We will be calling Ace in the future for our HVAC needs. A++

Great service at competitive pricing. Went out for pricing for 6 others and Ace was awarded job…read moreand completed install in 3 hours. Replaced heater only as A/C was working fine, other bidders were pushing for total system install and Joe said why change A/C now if it's not broke. Save ~50% of the cost vs. whole system. New 96+ efficienty Bryant system is working just great. If you're in the market for HVAC system be sure to give Joe and Anthony at ACE a call. ' I'm from Wilmington DE...not sure why CA address showing up.