I hired Chad in late August 2024 for a home renovation project that included re-drywalling our living room, reflooring the entire 1,100 sq ft home, and demolishing a wall between the entryway and dining room. The project, initially expected to be completed in a timely manner, dragged on until December 2024, marked by numerous issues and a significant lack of professionalism.
Here are the key problems I encountered with Chad and his crew:
* Substandard Insulation: Despite my explicit request for new insulation in the living room, Chad instructed his crew to install the new drywall directly over the original 54-year-old insulation. I had to intervene and ensure that new insulation was installed before the drywall work could proceed.
* Inferior Paint Substitution: After I selected a specific brand and color of paint, his crew arrived with a lower-quality "color-matched" brand. I only noticed the substitution after half the living room was painted, making it difficult to rectify at that point.
* Extended Flooring Delay: Chad's crew demolished all existing flooring in my home without having the replacement materials on hand. They left on September 23, 2024, and no one returned to install new flooring until October 4, 2024. This left my family living on a dirty concrete subfloor for 11 days due to what Chad claimed was an issue with his supplier.
* Incorrect Flooring Quality: I explicitly requested 20-mil flooring, and Chad assured me he would "never install anything lower quality than that." However, the first pallet of flooring delivered was only 8-mil, which I refused to allow them to install.
* Neglected Subfloor Preparation: When the correct flooring finally arrived, his crew intended to lay it directly on our uneven subfloor without any leveling or floating. I had to insist they float and level the subfloor before installation.
* Unpaid Subcontractors: To make matters worse, one of Chad's subcontractors approached me midway through the project (while Chad was unresponsive) to inform me that Chad had not paid him for his work at my house.
The only reason the project was (mostly) completed was because I had paid via credit card and threatened to dispute the charges if he did not rectify the situation. He still owes me an electrical outlet installation and has ceased all communication.
**Since this review was posted, Chad reached out and had our electrical outlet re-installed. He followed through and finished the job in a professional manner.** read more