Carmen Pleschcourt listened, at no charge, during our initial visit via telephone…read more She was courteous, patient, helpful and a delight. (My business partner and I are considering a new '1099' distributor company, if it is deemed financially feasible) I am a former commercial lender and was accredited by Dun and Bradstreet as a Financial Analyst in 1986. (Which I did not tell her on the call). I KNOW when someone cares or is hurrying one away and on to other things. I was impressed by Carmen's patience, ( which says a lot in a busy firm, her candor, willingness to help me and to explain and her services and their low fees. Wow... After consulting with other firms, Carmen was far and away the best for the money. I was also impressed by the knowledge of another CPA, who also took time to listen, but then asked $400 an hour for his 'listening services'. Carmen did not ask for a fee for our introductory call. Wow...again. Carmen, if this wasn't Minnesota (a joke, folks) I would hug you! Thank you. And my business partner, who is female, thanks you. We are truly impressed. Warmth, candor, honesty, competency. What more could one ask of a CPA Firm? When I joked, 'I should send you a Christmas Card, but I can't say that in MN', she said, 'please do. I am not offended by your asking or sending me a Christmas Card'. WOW, WOW, WOW again.... Carmen, you have won us as customers! I am male, my partner is female. We are each counting on Carmen's care and competency. We have no doubt Carmen's firm will yet surpass the professionalism of 'a premier Minneapolis Law Firm' I also interviewed.

I've been a customer of theirs almost since I moved here in 2000. Mike M. was my accountant there…read more He did a great job in helping me with tax stuff so I can worry about everything else in my life. This changed over the past several years, though. It was harder to go and ask someone a question and get guidance on what I needed to do for my specific situation at any given time. Fast forward to 2024. I get a notice from the IRS that I owed some money, not insane huge but a good chunk. I went to SS thinking they would stand behind their work and get this corrected. After all, their fees are pretty expensive. They told me to write a letter saying "this was wrong". *I* had to write it and mail it because gawd forbid *they* could print something out and send it in the mail. Anyway, I did. About a year went by. I accrued penalties and interest and finally got a threat that included seizing property. (!) I went back and my account said he spent a half hour on hold waiting then gave up and said and that I should pay it. All that time, they couldn't be bothered to actually talk to someone or send a letter on my behalf. It became clear *I* had to do all the work. I contacted the IRS, got it squared away, and filed taxes with TurboTax this year. Both the IRS and TurboTax were *way* more responsive and helpful than my own accountant was. I recently even got a few dollars back unsolicited. The worst part about this was SS's fees. They've always been expensive and have been jacking up their fees several hundred dollars in the past few years. The back taxes I owed, the penalties, TurboTax's prep fees, and this years taxes *COMBINED* were **LESS** than just SS's prep fees for the tax year they messed up and didn't rectify. I SPENT GOOD MONEY AND WASTED A YEAR TO WATCH THEM FAIL, NOT MAKE UP FOR THEIR MISTAKE, AND DID A BETTER JOB THAN THEY DID MYSELF. And I'm a tax idiot. This is why I held on for so long. Now I'm moving on. If you read this far, I implore you to find *anybody* else to handle your taxes. The fees they charge compared to the service you get is insane. The only reason they get one star at all is because this website requires that as a minimum rating. IMHO, it's too generous.

From the owner: Smith Schafer is one of the only mid-size accounting firms in the area with the expertise and…read moreresources of a large firm, but with the personal contact and close relationships you would expect from a smaller firm. With approximately 100 employees, we are large enough to have resources to keep up with constantly changing rules and regulations. We are one of the longest-standing accounting firms in the Rochester area - since 1971. We are active members in the Rochester community. Smith Schafer has a fundamental dedication to giving back and supporting local causes. Our culture encourages staff to participate in local fundraising activities, serve on not-for-profit boards and be ACTIVE in the community.

At work yesterday, we were talking about Charter Communications. It was a past customer of ours…read more It sparked me to find this listing. When I moved to Rochester, MN, I had to get various services set up. I got my cable and internet services from Charter Communications. Back then, to get them set up, you couldn't do it over the phone. In a way, I was glad because I didn't have that service set up at the time, either! I went to the closest Charter location to get both services set up. It made sense to go with cable internet at the time. I could have the same company for both my TV and internet. I went with a deluxe channel lineup for my TV. When I got a DirectTV account, I downgraded to basic channels with Charter. It worked perfectly. I don't remember any full cable outages. I always got to see my TV shows. My cable internet service wasn't perfect. When it was down, it was down. Luckily, I didn't have the need to work from home. However, when you're trying to do tasks online and you can't, it was a pain. When I moved back to Winnipeg, cancelling my services was smooth. I was pleased. I hope that internet services offered by Charter are more stable these days. Otherwise, I had a good experience with the TV side. (51)

Spectrum sucks get a carrier pigeon. It's better than their Internet service. goes out at least…read moreonce a week this time it's been 24 hours.

Update 5/10/26 - Apparently there is one more chapter in this saga. I tried to sign up for Frontier…read moreFiber as I promised after the pole was removed. They provided me a work order number (I don't recall that number)... no notification and nothing happened. I call the 800 number and thrash my way through the phone tree to a person - they have no record of the work order or any work order at my address. (The phone tree is nearly impossible to navigate if you do not have an account number with them, also, it appears the "account phone number" is NOT my phone number.) A couple weeks pass and someone calls me. I relate the issues, a second work order is opened (#070644356). Frontier needs to do a "credit check", so I log into the 3 agencies and temporarily lift my freeze. They email me requesting proof of ID, so I email an image of my drivers license. I also download the "app" as requested so I can check when the tech will arrive. It says the order is in process. 4 weeks pass, it is now May and I get a call from (800-921-8101). I explain the history, they cannot locate the work order. We go through the whole thing for the 3rd time. I lift my 3 credit blocks AGAIN. Credit check is OK, but I'm told for some reason my account was charged $40 for the check. Frontier sales gives me a number I can call to get it removed from my account (866) 293-7026 (question - why should the customer do this?) but the "auto-answer" bot at thast number keeps asking for my "id number" when I call (what ID number?) - useless. We are now on Order# 070656860. I log into my account, they need "Positive ID" again - I attach another copy of my drivers license... I hear crickets. In a week I check the Frontier app on my phone. Apparently they have been trying to contact me (the right phone number might help). There is nothing in my email or junk mail folders. There is NO WAY for me to contact anyone from the app (except the 800 number that you can't get through, and GIGA is useless - (cannot locate the order number, phone number does not match, no "orders" for my address, etc). I log into my account at FRONTIER.COM and I have a message... "They Need Positive ID" AGAIN! At this point I AM DONE! I called the 800-921-8101 to cancel, but of course it could not find my order number, by phone or address. My only solution - I wrote a TEXT message listing the order numbers and requested they be canceled, made a PDF image out of it and attached it in place of my "ID Image" they were requesting. FRONTIER - I tried, but you and your systems are too hard to work with. (BTW - one phone call to a non-800 Greenlight number, information given, no credit checks, installation date AND TIME scheduled all by the SAME PERSON on the SAME CALL, I was emailed account and status info, and 1 week later I'm on Greenlight Fiber.) Who would YOU want to work with?

We've had Frontier, former Rochester Telephone for over 30 years for our landline but will soon end…read moreour service with them. Two weeks ago, coming home from a trip we noticed that there was no dial tone, so we called Frontier. We got a date for a tech to come out nine days later. Quite a long time without service we are paying for, but oh well. On the day the tech was supposed to come we made sure to be home, waited all day and then found out at night that our service had been rescheduled for 12 (!) days later, which will be three weeks after we reported it. No reason, no contact! We called a number of times but either got no explanation let alone solution, or promises ("we will put you on the emergency list, someone should be there today or tomorrow") which never materialized. This isn't terrible customer service, it's NO customer service. Fortunately there are alternatives so that we can soon say goodbye to Frontier.

Definitely a great experience. The team was friendly and worked hard to find matches for truly…read moregreat dates. Definitely worth it.

I had an absolutely wonderful experience with Just Us Lunch! From start to finish, the service was…read moreexceptional. The team was friendly, professional, attentive, and truly went above and beyond to make sure everything was taken care of.

These people parked a huge machine in my front yard for two days. Destroyed my lawn and cut my…read moreunderground fence. 2 winters later their poor splice failed so had to have repaired professionally. Can't get a response from them. Run from this company...as fast as you can.

Don't switch for the $100 Gift Card I started MetroNet back…read morein Dec 2023 and still haven't seen the gift card!!! Seems like bait to get new customers