Carmen Pleschcourt listened, at no charge, during our initial visit via telephone…read more She was courteous, patient, helpful and a delight. (My business partner and I are considering a new '1099' distributor company, if it is deemed financially feasible) I am a former commercial lender and was accredited by Dun and Bradstreet as a Financial Analyst in 1986. (Which I did not tell her on the call). I KNOW when someone cares or is hurrying one away and on to other things. I was impressed by Carmen's patience, ( which says a lot in a busy firm, her candor, willingness to help me and to explain and her services and their low fees. Wow... After consulting with other firms, Carmen was far and away the best for the money. I was also impressed by the knowledge of another CPA, who also took time to listen, but then asked $400 an hour for his 'listening services'. Carmen did not ask for a fee for our introductory call. Wow...again. Carmen, if this wasn't Minnesota (a joke, folks) I would hug you! Thank you. And my business partner, who is female, thanks you. We are truly impressed. Warmth, candor, honesty, competency. What more could one ask of a CPA Firm? When I joked, 'I should send you a Christmas Card, but I can't say that in MN', she said, 'please do. I am not offended by your asking or sending me a Christmas Card'. WOW, WOW, WOW again.... Carmen, you have won us as customers! I am male, my partner is female. We are each counting on Carmen's care and competency. We have no doubt Carmen's firm will yet surpass the professionalism of 'a premier Minneapolis Law Firm' I also interviewed.

I've been a customer of theirs almost since I moved here in 2000. Mike M. was my accountant there…read more He did a great job in helping me with tax stuff so I can worry about everything else in my life. This changed over the past several years, though. It was harder to go and ask someone a question and get guidance on what I needed to do for my specific situation at any given time. Fast forward to 2024. I get a notice from the IRS that I owed some money, not insane huge but a good chunk. I went to SS thinking they would stand behind their work and get this corrected. After all, their fees are pretty expensive. They told me to write a letter saying "this was wrong". *I* had to write it and mail it because gawd forbid *they* could print something out and send it in the mail. Anyway, I did. About a year went by. I accrued penalties and interest and finally got a threat that included seizing property. (!) I went back and my account said he spent a half hour on hold waiting then gave up and said and that I should pay it. All that time, they couldn't be bothered to actually talk to someone or send a letter on my behalf. It became clear *I* had to do all the work. I contacted the IRS, got it squared away, and filed taxes with TurboTax this year. Both the IRS and TurboTax were *way* more responsive and helpful than my own accountant was. I recently even got a few dollars back unsolicited. The worst part about this was SS's fees. They've always been expensive and have been jacking up their fees several hundred dollars in the past few years. The back taxes I owed, the penalties, TurboTax's prep fees, and this years taxes *COMBINED* were **LESS** than just SS's prep fees for the tax year they messed up and didn't rectify. I SPENT GOOD MONEY AND WASTED A YEAR TO WATCH THEM FAIL, NOT MAKE UP FOR THEIR MISTAKE, AND DID A BETTER JOB THAN THEY DID MYSELF. And I'm a tax idiot. This is why I held on for so long. Now I'm moving on. If you read this far, I implore you to find *anybody* else to handle your taxes. The fees they charge compared to the service you get is insane. The only reason they get one star at all is because this website requires that as a minimum rating. IMHO, it's too generous.

From the owner: Smith Schafer is one of the only mid-size accounting firms in the area with the expertise and…read moreresources of a large firm, but with the personal contact and close relationships you would expect from a smaller firm. With approximately 100 employees, we are large enough to have resources to keep up with constantly changing rules and regulations. We are one of the longest-standing accounting firms in the Rochester area - since 1971. We are active members in the Rochester community. Smith Schafer has a fundamental dedication to giving back and supporting local causes. Our culture encourages staff to participate in local fundraising activities, serve on not-for-profit boards and be ACTIVE in the community.

At work yesterday, we were talking about Charter Communications. It was a past customer of ours…read more It sparked me to find this listing. When I moved to Rochester, MN, I had to get various services set up. I got my cable and internet services from Charter Communications. Back then, to get them set up, you couldn't do it over the phone. In a way, I was glad because I didn't have that service set up at the time, either! I went to the closest Charter location to get both services set up. It made sense to go with cable internet at the time. I could have the same company for both my TV and internet. I went with a deluxe channel lineup for my TV. When I got a DirectTV account, I downgraded to basic channels with Charter. It worked perfectly. I don't remember any full cable outages. I always got to see my TV shows. My cable internet service wasn't perfect. When it was down, it was down. Luckily, I didn't have the need to work from home. However, when you're trying to do tasks online and you can't, it was a pain. When I moved back to Winnipeg, cancelling my services was smooth. I was pleased. I hope that internet services offered by Charter are more stable these days. Otherwise, I had a good experience with the TV side. (51)

Do not, under any circumstance, ever go with Charter Spectrum for internet. They truly have the…read moremost pathetic customer service I have ever experienced. They have so many hidden fees and costs that aren't disclosed up front. If you notice an issue on your billing statement, you won't get your money back. I had Charter internet 7 years ago and vowed I would never use their services again. Fast forward to this year, and I was swindled into a deal that sounded too good to pass up by a traveling Charter Spectrum sales rep. It has been nothing but frustration and headache trying to cancel this service. I could go on and on, but just do yourself and your sanity a favor and go with literally ANY other service than Charter Spectrum. This business needs to be formally shutdown.

Update 4/20/26 - (I received no prompting to post this - I just want to close this chapter in my…read morelife.) FINALLY! IT HAPPENED! I met someone who I later discovered works in the local office. She did an internal request/follow-up on the status of the pole. Magic happened, and I received a call from "Dave" on 4/3 that the pole was to be removed about 4/6. That day came and went - nothing happened (which I have come to expect so not surprised). I receive another call from Dave 4/17 apologizing that some things got mixed up and they should be there the following week (and I also found he was having a serious medical issue and was managing this on his laptop from the Hospital). Monday, 4/20, a team showed up, moved the wires to the new pole and removed the old pole! (See Photo) While the two people that made this happen are both MORE than "5-Stars", I can't give a higher rating than 2 to Frontier due to the years that have elapsed for this to happen. I have appreciated my now-pleasing view out my kitchen window the past 2 mornings, and I want to send a HUGE personal "THANK YOU" to Teresa and Dave for your work in moving this very old mountain for me!

We've had Frontier, former Rochester Telephone for over 30 years for our landline but will soon end…read moreour service with them. Two weeks ago, coming home from a trip we noticed that there was no dial tone, so we called Frontier. We got a date for a tech to come out nine days later. Quite a long time without service we are paying for, but oh well. On the day the tech was supposed to come we made sure to be home, waited all day and then found out at night that our service had been rescheduled for 12 (!) days later, which will be three weeks after we reported it. No reason, no contact! We called a number of times but either got no explanation let alone solution, or promises ("we will put you on the emergency list, someone should be there today or tomorrow") which never materialized. This isn't terrible customer service, it's NO customer service. Fortunately there are alternatives so that we can soon say goodbye to Frontier.

High quality service with very supportive coaches (thank you Eva) who are attentive and really try…read more You get dates with quality people and a real chance to connect without the endless hours of filtering on apps. You get what you pay for here so make sure you know that before calling but if you can afford it its worth a shot.

Working with Eva has been a god send getting me back into the dating scene. For the few months I've…read morebeen working with her, I can focus on my life with she finds potential partners for me!

These people parked a huge machine in my front yard for two days. Destroyed my lawn and cut my…read moreunderground fence. 2 winters later their poor splice failed so had to have repaired professionally. Can't get a response from them. Run from this company...as fast as you can.

Don't switch for the $100 Gift Card I started MetroNet back…read morein Dec 2023 and still haven't seen the gift card!!! Seems like bait to get new customers