It took me a while to decide if I should review my experience with Christine at CH Studios - but after sharing my story with a few people, many urged me to inform others of how they may be treated. I will note that the one start comes from the fact that I received emails back from the company and was not ignored.
I first expressed interest in hiring Christine to recreate a dress I had seen from Vogue's top picks at bridal fashion week on Feb. 7th (2014.) [ My wedding is November 8, 2014 ] I had not contacted a single person before Christine, I looked around, researched, called high-end fabric stores to hear what they had to say about local designers, etc. When I finally emailed my first designer I was so excited to hear back, to share ideas, to start working with someone building my dream dress...as I feel like many girls would be!
I reached out via email, photo attached, expressing my interest (and excitement!) in the style of dress that I had found, completely open to any and all information from Christine - simply opening the line of communication and expressing interest in her business. My first email back was very short - no greeting, simply "when is the date of your wedding and budget" - verbatim. My response back was just as polite and open as the first, (I would not be discouraged so easily, I was on cloud 9, after all) stating our date, and expressing that we were very open as far as budget goes and that we had not established a solid price point for a dress. [ It was at this point I can only assume that Christine had it in her mind that I was looking to get a dirt cheap dress made, and that I was not worthy of her services. ] As I stated before, I said WE WERE OPEN - this meant ANY NUMBER - just let me know what we're looking at - and we can go from there.
The next email I received from Christine was even more sterile and unwelcoming than the first. The snarky response detailed my apparent lack of knowledge [ which was noted to me "people are not schooled in the concept of what it takes to design and make a dress" - correct, which is why I am emailing you ] when it came to pricing - stating that a custom dress by her would cost "3-5 times the retail cost of a dress" - [ Against a french dressmaker featured in Vogue? I wasn't asking for a $100 dress, just one that wasn't going to include international shipping and high-end designer pricing - which is why I contacted a LOCAL dressmaker ] My time line - 9 months (although a time line was not stated on her website anywhere for me to know this) was too short and she "usually takes work a year in advance for custom of this level" [ I had a few other reputable designers in Colorado, as well as Chicago inform me that this dress was not overly detailed and could (and is being) done within that time frame ] - The responses were ALL seemingly "annoyed" - when all I wanted to know was if she could design this dress for me, and the obvious information that I would need to go along with it.
After I was given the shove-off responses (she clearly did not want me as a client) - she did mention that I could get a dress made in Denver for any price...a completely inappropriate comment followed. "Please resist the urge to use a cheap Chinese custom site" (as she typically has to remake these?) Not ok, ever. My response detailed back to her how off-putting this whole exchange had been. Now - I will state that I did receive "profound apologies" back, but not without further shock - the apology came not because it was warranted, but because she didn't realize that I was a "qualified client" (meaning that I could pay what she would consider to be enough) - stating "Tis rare to get a qualified client in all areas" - SO LADIES...my advice for you - if you are really excited about your dress and have some cash to spend - go to someone kind. Go to someone who will be EXCITED FOR YOU and not try to belittle your joy during what should be a happy experience. My advice for CH Studios - it's called TACT - and simply put, all that means is telling someone to go to hell in such a way that the enjoy the trip...learn it. You don't have to pick up every client, but certainly don't insult the clients that have money to spend on your services...and certainly don't throw race into the mix. I'm sure there are plenty of cheap "American" sites as well.
Women come to you during a very exciting time in their lives, many for the very first aspect of their entire wedding. As someone who provides a service to others, I am always open to hearing what you have to say, trying to make things work. If you can't help your clients, at least don't be rude to them. *Customer service should be just as important as quality of work* read more