Made an appointment the night before and there were plenty of available slots. My appointment was for "Lane 2" which makes zero sense. I showed up at 10 am for a 10:15 appt. There's just 1 lane of cars, about 4 ahead of me. Then suddenly a car pulls up to the side of us all and creates this second lane. Instead of sending him to the back of the line, they test him. Hello? What about all of us waiting, with appointments??? They finally moved cars to this "Lane 2" because the line was pretty long now. A few girls walking around at a snails pace with papers. But I'm at the front of the line, in this lane 2. The girl goes to the cars behind me. Then in Lane 1, they tested 2 cars that were behind me when I was initially in that line before anyone ever came to my car. There was zero rhyme or reason as to how they helped people and seemed oblivious to any sort of order of cars. When I told her what happened at another place where I never got my results she said "because they're bullshit" which was pretty unprofessional. And she wasn't going to stick the q-tip "hella far up" my nose. What?? Now lets hope and pray I get my results this time. read more

I needed a COVID-19 PCR test within 72 hours of a flight that left on Sunday night. My normal medical provider couldn't guarantee that a test performed on Friday morning would have results in time for my flight. StemExpress was a lifesaver for me - I had my 24 hour test at 8:05 am on Friday and got the results Friday night (faster than promised). Everybody that I dealt with on the phone (Toni and Tuesday) and during the Test Procedure (Devin and Maryela) were friendly, helpful, and professional. I think getting tested in the car might be more comfortable than some other options because you can brace against your headrest. Note: The date and time of the sample are now on the test results. I had a great COVID-19 testing experience at StemExpress Drive-up in Folsom. read more

CGT Global - Drive-Thru COVID-19 Screening - Blood & Plasma Donation Centers Near Me - Folsom, California

When I went there the 1st time, it was fast, on time. The 2nd visit I had to wait 30min to donate for 5min total. The 3rd time I had to wait over 45min, causing me to leave as I had to pickup my child. They do not have enough staff, and no one shows any concern. I told them at 30min past my appt I had to leave. Now they won't let me donate again since THEY couldn't keep a schedule. BEWARE!!!!!!!!!!! read more

FALSE ADVERTISING @ it's finest!!! I paid for a 24 hr result and have yet to receive it. Had test at 9:30 Saturday morning. Have my receipt for the $295 they charged but no results. Included pic of receipt to prove paid it. If advertising 24 hr result for an extra $145, I expect results in 24 hrs. Should of read other reviews even those paying for 24-72 hr results are not getting them in the time frame given. Also like the others have stated when you call the number given sends you to a full voicemail. So really no help. Gave them 1 star because the process was easy and the the person there was nice. But I do feel the one person wasn't enough. Especially if they are touching everything with gloves before administering the test. Would've like for them to at least change the gloves before, if they can't get the extra hands out there that are needed. Now I've seen the polite response from the owner to others and expect the same. What I would really like is my $145 back as it's no longer 24 hr results I am receiving, but a 24-72 hr results which is only $149. read more

CGT Global - Proof of false advertisement with stem express booking policy - Blood & Plasma Donation Centers Near Me - Folsom, California

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UPDATE: DO NOT GO HERE!!! First off, the number the lady (Pauline) referred me to had a voicemail box that was full because they do not reply to clients. I ended up having to call a different number through stem express unrelated to COVID-19 and the nice lady on the phone (even though it wasn't her job to do) managed to get me my results emailed to me immediately! I received my results on Dec. 7th, 2020 after getting my test Dec. 1st. As soon as I got my results sent to me, I realized that my results were known the DAY AFTER I GOT MY TEST. (Refer to photo below for proof). DO YOUR JOBS PEOPLE. I payed $150 to get my results within 72 hours or less and that's what I expected. Quit trying to steal from us when you cannot even do your jobs properly. If you're going to charge so much, maybe hire more people to work for you since it's "too much" for you guys to handle. read more

CGT Global - Time stamp - Blood & Plasma Donation Centers Near Me - Folsom, California

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I go in and donate often, and it's always a great experience. Staff all are experienced and friendly. Scheduling is always so easy and simple. I enjoy going each time. read more

Unfortunately while we had an easy and pleasant time having our covid tests done we won't be returning. One of our tests came back positive. With no exposure and no symptoms we questioned this and took two at home tests both of which were negative. I understand no test is going to be 100% accurate so I called stemexpress to notify them. They agreed we got a false positive. They said we could pay $100 to test again and that there's nothing they can do about false results being reported to the state. That's a real shame. Had they offered a re-test I would feel differently. I won't chance wasting another $100 and having to change plans due to a false positive test with no recourse again. read more

Staff is amazing, super clean, everyone is super caring! Been coming here for a little over a year and love seeing everyone!

The draw (pardon the pun) was the 30 second test in the drive thru and the alleged 2 day result return. While the test itself was super easy and uneventful, I am now on Day 5 awaiting results still. Add on the fact that you cannot get a live person on the phone and literally everyone's mailbox is full, this place is no bueno. Waste of $129-should have just gone to my doctor and waited the 1-2 weeks and got it for free. I'd try and get my money but that's clearly not an option as this place is a farce. read more

It was a little rudeness today I didn't like how it was told I couldn't bring my son I would never go there again didn't care about the light skin girl in that office read more

Thank you so much ... you are such a life saver for people who needs COVID-19 test for international flight. I applied for getting result in 24 hours.. it was amazing I received result in 6 hours ... read more

Always a good experience. Fast organized and accurate. Been coming here for years. Great

Extremely pleased with my experience having a COVID-19 test at StemExpress. The process was efficient, results came back sooner than promised and the procedure itself was a lot less invasive than those I have had done elsewhere. StemExpress gets my highest rating all around. Thank you! read more

Stem Express was recommended to me when I needed a Covid test within 72 hours of traveling to the East coast. I left a voicemail and promptly had my call returned and was given an appt for the following day. The office and staff were great and put my mind at ease. Quick test and the results were emailed to me before I had to leave for the East coast. Highly recommend this lab. read more

WARNING. If you need a COVID test for travel, this facility does not provide time of collection on the test result letter. YOU MUST HAVE THE DATE AND TIME OF COLLECTION WHEN TRAVELING. I needed a RT-PCR COVID test for travel. In my appointment notes I included that it was for travel and a date and time of collection was a must. At the time of collection, I asked again about how the result of the test delivered and I was informed that the time of collection was not included. It was too late then to find another testing place. When I arrived at my travel destination, I showed them the test result letter and receipt to show the time and date of collection and I was held in the airport for 9 hours. I paid almost $300 for this test! After talking to the staff at the collection place, apparently, I was not the only one that requested a time of collection on my result letter. A system issue that can be easily fixed. read more

My parents needed COVID-19 tests to travel internationally. The first time we got the test results, their names were not exact but StemExpress was quick to fix them. However, since the CMS certificate wasn't included with the test results, Air Canada denied my parents for boarding the plane (side note - stay away from Air Canada). After a few phone calls I was able to connect with the lab director Heinrik and he was very professional, helpful and accommodating. He tried to call Air Canada himself (of course the wait was crazily long and unsuccessful), allowed my parents for a retest for free, personally went to the site to oversee the staff to make sure everything would be correct the second time, and turned around the test results within a few hours. He also assured me I can call him outside their business hours if there is any other issues with the airline. Most importantly, he is open to suggestions and feedback. He mentioned in the future they would add timestamp on the report, hand out the CMS certificate to patients that need it for travel, and put a phone number for emergency on the test report so people can get help outside their business hours. Even though things didn't work out the first time, StemExpress was very willing to take corrective action and helped solve an issue, and that is especially important during this unprecedented time. read more

Quick, easy, pretty painless, all the people here are super nice, quick way to make an extra buck... super clean too

We just used StemExpress for an international trip. We needed 24 hour tests but after seeing all of the yelp reviews I was nervous. I messaged the owner via yelp to double check on whether they could time stamp and provide the CMS certificate and the owner replied affirmatively so we went for it. Everything was fast, efficient, and the results were provided in less than 24 hours and time stamped. Our travel was seamless thanks to them. We will use StemExpress again! read more

Tested for covid and paid nearly $300 for 24hr results. No results and no one answers any number associated with company and the number they say to call doesn't even ring. Voicemail full. I realize times are difficult but if you can't perform then refund the difference. read more

The Daly City collection center is great. I've been going there since they opened and it's a great way to help science and get some extra spending money too. Great staff there too! read more

This is a great place to give blood! Great staff and friendly! I recommend you give them a try and you will not regret it.

went for COVID-19 test for my mother in-law for a international trip . We payed for the 72 hour result . But never received it . No communication after the test . She had to travel without this result . Now requesting them for a refund . read more

Do Not Use if you really want your results on time. I paid 150. to get my result in 72 hours and then I had to call to find out where they were. They were compromised, so I was told and I had to have another test. This one would be expedited, it wasn't and I spoke with Brenda, who said she was a manager and promised me a call by 4pm and she was dishonest. It is now 4:34 pm and I can not reach anyone!!!! This is highly unacceptable!! How dare they ignore me and the fact I needed these results in 72hrs. UPDATE on 8/8/2020 I still do not have results and they will not answer my call. My husband called at 11am and they answered him. This time we were told my test was done and Abbey who was the only helpful honest person said I was taken out of the system. Thats terrible!!! At least they say their refunding my money. This was a horrible experience. Also, Harrison tried to help by expediting my 2nd test, its not his fault. If I could give no stars that would be best. read more

The staff at Stem Express do a great job. They are always professional and give the best care while collecting blood to help with research. I have been going there for over a year and will continue. Thank you guys and gals for always making me feel welcome. read more

I wrote a review for Stem Express, a glowing review, not too long ago. A situation has reared its ugly head and I now choose to amend it. I used to come once a month to donate blood platelets and made it part of my routine. Once SE started a recruiting effort to get more donors, my value diminished considerably. They could no longer accommodate me once a month, maybe every other month. If that. I asked if I could donate blood instead and I was told that they were TOO BOOKED to let people come in to donate blood without someone else cancelling their appointment. So, they lost a major customer who bought their supplies and so now as they dance around trying to accommodate new people, the faithful donors have been kicked to the curb. Sucky business practice, sucky customer service. A call to the guy in charge, John, went unresponded to, EVER. The secretary, Lindsay, is snippy and if she smiled I swear the skies would open up. So SE keep your company, keep what customers you can lure in under false pretenses of being wanted and needed by SE. I am already gone and all my good will towards you people has gone with me. Oh, and trying to talk to corporate was completely blocked by Lindsay. Find the number and address and complain. And if there are regulars who are accommodated once a moth, I think I have a discrimination lawsuit! Do a one and done and then go to Blood Source: same snacks, less travel, no cash but points enough to make it worth your while and THEY are grateful and love their regulars. read more

Great place, friendly staff, very small place, and donation is easy. I donate white blood cells and get 100 bucks every time I do it, but you can also make a lot more if you donate bone marrow. Takes awhile, but they have Netflix, which is immensely useful for longer donations. I now donate regularly thanks to these guys. The phlebotomists are meh, but it's not too too bad. read more

I have been donating at StemExpress for awhile now. I've given a pint, had the Apheresis procedure, and donated Bone Marrow. I echo the other positive comments indicated. The staff is excellent and very accommodating. I had the honor of getting called in this morning by Lindsey to see if I could fill-in for someone who couldn't make it to donate a pint. I was on my way to work and thought I should swing by. I was able to be their 1st donation at their new Creekside location! Nice new digs! Thank you to Tessa, Lindsey, and the rest of the staff for making the donation process a very enjoyable experience! Giving blood and getting paid? It's a no brainer. read more