First time at this facility and everyone was very sweet and friendly. I was coming here to donate…read moreblood but this time I wanted to donate platelets for the first time. Nurse Christina was super helpful and made the process go smoothly. She went over everything and made sure I was okay during the whole process. If you're ever looking to donate blood or platelets/plasma, please don't overthink it and just make that appointment and go in. So many patients are in crucial need of our help. Trust me, I know it's scary to donate but once you're finished you will feel so good about yourself. Also, know that your donation will help not just one but a few people. "Remember that the happiest people are not those getting more, but those giving more."

The staff was very professional. I have no problem with the staff. I don't ask where you stand…read morepolitically. I don't ask where you stand religiously . I'm self-employed. I do not post my political party on my vehicle. My client may not agree and never use me again. First thing to come to mind I'm in the wrong place. I'm never coming back. United blood services or Red Cross.

Decided to start donating plasma because I'm a rare blood type. The first appointment took about 3…read morehours. You have to do a physical and paperwork and such. Expect it to take awhile. I usually go on Wednesday and Sunday. It's consistently a 2 hour commitment, but if you're donating on a special, it's worth it. I signed up when it was 2 donations a week for a month, you get $600. I've only been able to donate 3x sadly. The first two donations were smooth. No issues. However, my last one I got a hematoma because when they poked my left arm, the vein rolled. I bruised. I came back and had to be checked by a nurse who said I cannot donate until the bruise is gone because I don't have two good veins and they don't want to cause any more injury which I appreciate. I'm bummed because I feel like this is a thing. Peoples veins are rolling or there is an issue with the donation and then they don't have to pay people out. It's a little misleading. Additionally, in my personal experience, once you get in the chair it's like a 15-20 mins wait to get hooked up. There appears to only be 1-2 people that can draw the plasma so you have to wait. Other than that, the staff have been very nice. The office is very clean. (Sometimes the bathrooms are not) but overall I've had a decent experience. I've never had my veins roll and be bruised before, but apparently that's a thing.

I had an appointment at 9:50 for 8/7/26. There wasn't anyone at the reception desk when I arrived…read moreon time. I waited a few minutes and the technician in the first processing station finally came over and took me to his station. It went okay but I was rejected after the finger prick indicated low iron level. My rating would have been 4-star. This was not the same for my husband who had a 10:50 appointment. It was a complete disaster-- thus the 1-star rating. He arrived on time and waited at the reception desk 25 minutes before anyone acknowledged him. He made it through the initial processing and blood prick. He was then told to go to a booth to complete an EXTENSIVE questionnaire on a computer. The software was so bad my husband had to repeatedly keep tapping buttons to record his answers and move on. It took him nearly and hour because of the awful software issues, which were acknowledged by one of the staff. He was finally referred to the nurse for the physical and had to wait in a line that wrapped around almost the entire interior perimeter of the clinic. It took him back to the reception desk where a staff member told him to start over. He protested and then was taken to the nurse station where he waited again in a long line. The nurse rejected him due to a conflict with his medications. This was after two hours of being sent in circles, dealing with a barely functioning computer/software system, and a totally disorganized staff. We will never go back to this clinic. An appointment means nothing.

I've donated blood at this location for Vitalant several times. On my latest appointment I went…read morethrough all the screening and ultimately had a discussion about my pulse being 49 bpm. I explained my athleticism when asked and what I do regularly for exercise. The phlebotomist Amanda told me that I did not meet the standards for being athletic and having a pulse at 49. We then discussed further what I do and how rigorous my workouts are that are 4 to 6 times per week. Ultimately, I asked for a manager and she said there was not one there and I said well, so who is the supervisor and she says well she's here. I said well that's what I wanted. She says well that's not what you asked. This person was mincing words and she knew what I wanted but again was very unusual. Crissy and RN comes in a few minutes later and we had conversation about what had transpired. She asked me about my workouts and how much I exercise and I told her that I do at least an hour a day 4 to 6 times a week very rigorous weight and cardio training. By the way, neither of them at this point wanted to look at my body and physique, which I have a muscular bill and add that to the equation. Crissy says well it sounds like you meet the standards to donate today, but the untrained phlebotomist had already prompted their computer system to not allow me to donate. At this point in time, I will find another organization that will hopefully have personnel with better interpersonal skills to manage the intake and blood draws!

I always make it a point to schedule an appt every few months but especially on my birthday. This…read morepast visit was especially important because it was my 50th. When one is given life, I feel its important to give back. Help save a life. I have heard so many stories of life saving blood. Everyone was very nice and the process went smoothly! If you are a candidate a encourage you to give today to save at least 1 life.

This was my first time (ever) giving blood, so I had no idea what to expect. I found the overall…read moreexperience to be smooth and painless - and glad to help others in the process. I made an account online and set my appointment... very easy process, and it was handy to be able to answer many of their questions in advance. I think it sped the process up a bit, but I was a little surprised to be asked so many more questions when I got there. It's good to see that they're thorough with their screening process. The staff acknowledged that this was my first time and were careful to answer all of my questions. The actual process of giving the blood was smooth... it just took 10-15 minutes (whole blood donation - other methods take longer). I didn't feel faint or anything like that, so smooth sailing there too - I hung out at the snack bar for a while (they require 15 mins) had a drink and a snack and moved on! If you've never been here, check out their website - it's well organized and has a lot of info. The only thing I was bummed about was the date I gave blood was too early to get in the drawing for Super bowl tickets!

Great place to donate blood. Always plenty of parking, friendly employees and blood donation is…read morequick and easy. My only gripe is that they got rid of the Famous Amos cookies a few years back and this week they didn't have any Cheetos or Grandma's Cookies. The best part of blood donation is the snacks afterwards so it was a little disappointing. Oh well, maybe next time. I still miss Bloodsource. Their website was a lot easier to maneuver and see available weekly appointments all at once instead of having to select a particular day.

Made an appointment the night before and there were plenty of available slots. My appointment was…read morefor "Lane 2" which makes zero sense. I showed up at 10 am for a 10:15 appt. There's just 1 lane of cars, about 4 ahead of me. Then suddenly a car pulls up to the side of us all and creates this second lane. Instead of sending him to the back of the line, they test him. Hello? What about all of us waiting, with appointments??? They finally moved cars to this "Lane 2" because the line was pretty long now. A few girls walking around at a snails pace with papers. But I'm at the front of the line, in this lane 2. The girl goes to the cars behind me. Then in Lane 1, they tested 2 cars that were behind me when I was initially in that line before anyone ever came to my car. There was zero rhyme or reason as to how they helped people and seemed oblivious to any sort of order of cars. When I told her what happened at another place where I never got my results she said "because they're bullshit" which was pretty unprofessional. And she wasn't going to stick the q-tip "hella far up" my nose. What?? Now lets hope and pray I get my results this time.

I needed a COVID-19 PCR test within 72 hours of a flight that left on Sunday night. My normal…read moremedical provider couldn't guarantee that a test performed on Friday morning would have results in time for my flight. StemExpress was a lifesaver for me - I had my 24 hour test at 8:05 am on Friday and got the results Friday night (faster than promised). Everybody that I dealt with on the phone (Toni and Tuesday) and during the Test Procedure (Devin and Maryela) were friendly, helpful, and professional. I think getting tested in the car might be more comfortable than some other options because you can brace against your headrest. Note: The date and time of the sample are now on the test results. I had a great COVID-19 testing experience at StemExpress Drive-up in Folsom.

Majority of the employees are nice but I get their frustration if you saw the jerks coming in! If…read moreit was the employees and my vibe I'd come in more often; but some of these people are gross. Pay: pay is good, been doing this for almost a month and it's helped me pay bills faster, have more in my pocket and plan for fun. Process: 1st timer sucks! 4 hours I was there but everyone's to nice and it's a good cause. I'm bruised like every time. Such a bummer because twice either they went under the vein or had blood leaking from my arm. I don't have this when I donate blood at Vitalant. Location: I hate the location and parking lot, why are there so many dead ends?! App: super easy navigation.

Extremely Disappointing Experience…read more I arrived at this plasma center at 12:40 PM as a returning donor, and I am still waiting well over an hour later. What makes this especially frustrating is watching new donors repeatedly being moved ahead of people who have already been waiting, while returning donors are left sitting. When I asked about the delay, I was told they were short-staffed. I understand staffing issues happen, but that explanation was difficult to accept when I could visibly see employees sitting around talking and an entire section of the facility was not being utilized. If you are going to have donors waiting this long, there should at least be clear communication, efficient staffing, and a fair system for processing people who arrived before others. This isn't just about being impatient. Plasma donation involves people giving their time and undergoing a medical screening/procedure. Donors deserve to be treated with respect and professionalism. Management needs to seriously investigate what is happening at this location, including staffing, wait times, and how returning donors are being prioritized. If this is how the facility is routinely being operated, corporate needs to step in and address it. I would strongly encourage management to review the cameras, staffing levels, donor wait times, and employee conduct during operating hours. This experience was unacceptable.

Yes, you have to wait a long time on your first visit but you make $100 dollars for a 4 hour wait…read more Ummm, that's $25 dollars and hour so why complain? I personally love the staff and the process is quick, easy, and painless. My only complaint is the line. Sometimes we wait in line for an hour and often the screening staff are just not too concerned with moving it along. They'll often chit-chat with each other, making us wait. Other than that, they have great phlebotomists and the process itself is a piece of cake. I make $120 a week, which is a nice bit of extra cash!

All I got to say is Elise the company director knows order. People you can not hold your position…read morewith a "thing". If others got to stay out in the cold so do you. This page about to go in a picture frame because it came with a testimony of me putting myself on the front line.

Having donated platelets frequently across all the different Vitalant centers, I know how much a…read moregreat phlebotomy team matters when you're in the chair for a couple of hours. The staff at this location is genuinely amazing--friendly, efficient, and so welcoming. Specifically, Bethany went above and beyond during my visit. Her upbeat attitude and expert care made this one of my best donation experiences yet. Thank you to Bethany and the whole Vitalant team for everything you do!

I donate blood regularly and like to go where the staff is professional, yet friendly and the…read morefacility is clean and orderly. This Vitalant location is the best I have found. Although they are busy, I never feel like a factory part. The staff makes the mildly tedious check-in process smooth and they are focused on your comfort at all times. This will be my "home donation center" from now on. The location is super convenient and its small size creates a warm atmosphere while maintaining a super clean aesthetic.

First time to this location…read more My normal Vitalant, Fairway Roseville, apparently had an ant infestation so they called everyone that day to cancel their appts. Since I had diligently taken my Flintstones vitamins for a few weeks and also had a chance to win a new car, I decided to see if another location could take me for my blood donation that day. This Granite Bay location had plenty of open slots and wasn't too much farther. Smaller place than Fairway. Employees were friendly and I learned a lot from the RN who took my donation (I think her name was Christy or some derivative of that). Squeezed out a pint of blood quickly and then it was time for the best part of blood donation--the snacks! Walked over to the refreshment area and there were plenty of great drinks--cranberry, orange, apples juices, water and I think they had some Shasta soda too. But when it came to selecting a snack, I was so disappointed. I don't think I'm a super picky person but these snacks just did not interest me at all! At Fairway, I usually gravitate to the Cheetos but Granite Bay has zero Cheetos! The volunteer said they didn't order those because nobody would choose them and they would just go bad. ?!?! What kind of clientele do they have at this location that would go for icky Vickie's chips over Cheetos or Doritos? They didn't even have BBQ for Vickie's! Just sea salt and vinegar, ugh. I sat there for a good while, trying to find a snack that looked appetizing. Pretty disappointing. It's bad enough Vitalant did away with Famous Amos cookies a few years back but to have no Cheetos or Doritos at this location was pretty sad. But maybe their clientele is older here, so they go for different snacks. Guess it works for them. For me, I will stick to doing my donations at Fairway or maybe other locations but I'm going to skip this one in the future. I'm a cheap date, I guess, but if I'm going to give you a pint of my blood, at least have Cheetos or better snacks! ^_^ (ETA I saw another Yelp review where, in the photo, they do have Cheetos and Doritos. Dated around 11 months ago. Did they run out or get rid of them? Maybe they think the Miss Vickie's is more gourmet or something...ugh...jalapeño chips or sea salt and vinegar? Not my taste)

After several years of Vitalant calling me weekly saying they are in need of donations, I finally…read moregot my act together and made an appointment. When I entered for my appointment, there was no welcome or hello - the gal at the front desk said I wasn't on the schedule. Computer glitch, I was on it. The nurse (Asia) was extremely unfriendly and downright rude. She acted like she was doing me a favor taking my blood donation. She was also very rough when putting the needle in!