We had such a fun time at Sandbox VR! The whole experience was exciting, interactive, and honestly…read moreso much more fun than we expected. Our host was super nice, patient, and helpful and made sure we knew exactly what we were doing before we started. Everything went smoothly, and we had a blast from beginning to end. Definitely a great activity to do with family or friends. We'll absolutely be back to try another game!

We went to Sandbox VR in Woodland Hills tonight at 9:10 PM to use a $330 credit we were given from…read morea previous visit because that experience was terrible, everything was broken and glitching. They acknowledged how bad it was at the time and issued us a credit. When we arrived tonight, we were told our credit had expired. That made no sense considering it was issued because of system failures on their end. After asking the employee to contact a manager, they said they would "honor" only half of the credit $165. I don't understand why only half, when the original experience was completely ruined due to their equipment not working. We paid the remaining balance and proceeded with our three booked games. From the moment we were assigned our VR host (Austin), it was clear he was frustrated and bothered. The first game wouldn't load properly and took a long time to get running. There were constant glitches, delays, and technical problems just like our last visit. Instead of being supportive or apologetic, the host kept making negative comments, complaining, and even using profanity under his breath. It made the whole experience uncomfortable. We weren't rude. We followed instructions. At one point I even told him, "We're not here to annoy you, we just want to have fun." He didn't respond. By 10:45 PM, over an hour and a half after arrival, we had only managed to complete ONE experience because of all the technical issues. When we asked about a refund for the two games we couldn't properly play, we were told they don't give refunds. The only option was to reschedule. There was no real apology for the inconvenience, no accountability for the repeated technical failures, and no effort to make the situation right beyond rescheduling. We were even told that the previous staff member "shouldn't have accepted" us for three games and that the host just wanted to go home. At this point, it feels like customers are inconveniencing the staff, not the other way around. We gave this place a second chance after a very bad first experience. Unfortunately, it was even more disappointing the second time. If you're thinking about spending your money here, I would strongly suggest thinking twice.

This place is actually pretty cool! Very safe and secure. Reservations online required for entry…read more They do not take walk ins. There's parking directly next door to this place. It's very easy to mess but if you drive slowly, it is literally right next to the building. You turn in and there should be a wellness center on your left. Continue to go forward and turn left and the parking garage is there. It has multiple levels going down. It's typically about $1 for an hour and no they do not validate. There is free parking nearby in another garage but for a dollar to be able to walk up and be right there is much better in my opinion. When you arrive, you call the phone number on the front door and they come unlock the door to let you in the inside. Has multiple VR experiences aside from VR room itself. There are multiple spaces so more than one group could have an experience at the same time. Once you sign the waivers, they take you back to your space that is reserved and put the headsets on for you. After putting on the headset to your timer starts and you start your gaming experience. Pretty easy to understand instructions from the game guide. Just try your best not to walk into any walls and respect the boundaries. It's a lot of fun. Sometimes the airflow is not great so you definitely feel sweaty on your face but other times they'll turn on the fans and it feels good the whole time you're there. Definitely great for less active activity but still very engaging. They don't really explain the game to you and kind of leave you to figure it out on your own, but the games are not super complicated to understand. The game guides are pretty nice and quick to help out with technical issues. You cannot hear other games that are happening at the same time as you. They are there and the space is open, but VR headset quickly muffles out any other sound so it's very easy to focus on your own game. Great place if you don't have anything to do for an hour in the afternoon. And it's so close to the 3rd St Promenade that you can walk over and experience that when you're done. We typically like to walk over to Go Greek on Ocean Avenue afterward for a fun FroYo snack.

This is the most unbelievable experience ever!! It is a must do... anybody that comes into town I…read morebring them to it.. the guys are great there

I've been coming here for the past year and I am NOT disappointed. At the beginning I thought it…read morewas a bit overpriced but then I realized the peace and cleanliness is totally worth it. We celebrated my son's 2nd birthday last September and everyone loved this hidden gem. Everything is clean and up and running. The staff is friendly and very helpful when it comes to time, we have the monthly membership and it's a total deal $39 a month for 3 months minimum (M-F 1hr) and we usually get 15 mins extra in each visit. Today we came in and noticed this gentleman,Suro, cleaning and making sure all the equipment is up and running, I've seen him multiple times, checking for safety and maintenance. I feel really comfortable leaving my kids in this playground. I am a fan of this place! Tip: You can bring your own grip socks or pay $5 for a pair. There is plenty of FREE parking.

I visited Jumping Club recently and was concerned by what I witnessed. From my experience, the…read morefloors did not seem to be adequately monitored. While there, I observed a couple near the bungalows kissing and groping each other in a children's play area while their kids played nearby. What was most concerning was that staff did not appear to address the situation. I also noticed that many of the employees assigned to the play areas were sitting down and talking among themselves rather than actively monitoring the floor. As a parent, I did not feel comfortable having my children around that type of behavior in a family-oriented environment. Because of this experience, even though we are locals, we have chosen not to continue giving this business our support. I believe closer supervision and more attentive staff presence would help create a safer and more appropriate atmosphere for families. This was our experience and a reply/justification attempt will not change it.

My first experience with VR and it was incredible! Rickey was amazing and made the whole experience…read morethat much better. Definitely worth checking out!

Omg this was a dope experience. This is our second time coming and Vi was an amazing host! They…read morewere so supportive and attentive. gave off the impression that they enjoy working here. Eric greeted us at the door with such warmth and kindness. Now the room Dead Phobia was awesome! I've never experienced such fun with VR.

What a cool experience! My group was welcomed by Aster and some amazing acting to get us into the…read morestory. You were then led into the VR spaceship room, which was the most insane experience! The VR was done so well, and I really enjoyed the immersiveness and the storyline. I actually wish the entire thing could've been VR. I thought the excitement kind of dwindled in the room with the test tubes, and also when we had to go outside to the parking lot to the third section of the experience, which just wasn't as amazing as the beginning. Some points to improve would be a more cohesive storyline, and making a tunnel in the parking lot area so it doesn't break up the visuals. I love escape rooms and the last challenge was pretty elementary, so I can understand that for families but I personally would like a more challenging ending.

"To the moon, Alice!" What a cool experience from start to…read morefinish! Our group arrived and we were welcomed by Aster and the creator of the Lunar Light Experience, granddaughter of Apollo 14 astronaut Stuart Roosa, Danielle Roosa. Meeting her and chatting about NASA and her grandfather (famous photo of astronauts playing golf on the moon) was the greatest welcome ever. The experience started with a walk to a moon vehicle where we strapped on some VR packs and proceeded to excavate moon rock for blue light from a meteor. After that we met a mad scientist and a lovely robot. Got to play in the lab. The escape room aspect of the event was simple and we got it done quite easily. I imagine this would be great for families with kids too. :) The end, of course, exits through the gift shop where you can get some super cool astronaut stuff. Even Apollo 14 shirts! I highly recommend you stop by and spend some time in the moon! Also, make sure you get your space photo op! I wore the right jacket for that. ;) Ps: Free parking!

Super fun experience for the family, 2 adults, an 8 and 10 year old. The people there were super…read morenice. I get motion sick and was able to do the VR experience without any nausea. We picked the adventure pack and played 3 games, our favorite game was Plush Rush. Would definitely go again.

The kids really enjoyed their time here. Definitely…read morerecommend it! Quick stop from shopping for the kids to enjoy themselves a bit

Very good service by avat avatar my kid like it to much we…read morewill back It was enjoyable

Amazing wonderful service thanks to Avet. Overall excellent service and highly recommend for a big…read moregroup.

We came for Jumanji. Apparently, this room has been around for over 10 years! They have record…read morebreaking times for each escape room. They have two sections and Jumanji is on the bottom floor. They have more upstairs. Check-in process was fairly simple. Just like all the other escape rooms, you will need to complete a waiver. If you havent fully paid for the room, they will collect the balance there. The price is a little high for a one hour experience and tip is optional at the end via cash or a cashapp payment. For 8 people, on a Saturday, it was over $400. I read somewhere in the comments/questions section, there is a yelp check-in discount. I didnt see any on the website, so maybe check with them? Also, there is a code for $15 off your room in the photos section something. I didnt take a photo of it, but I do recall seeing a similar image at the check-in desk. Ive done about 12 escape rooms so far and this experience may have been the best teamwork me and my friends have participated in. We enjoyed ourselves and had a fun time with the theme! We were able to finish will 11 minutes left and had 0 hints! We appreciated the GMs comments when a puzzle was completed so we could move on to another puzzle or area!

If I could give half a star, I would! I was super excited to do a Jumanji-themed escape room…read morebecause I loved watching the movie and playing the board game. Unfortunately, the experience was terrible. Several pieces of equipment were faulty, and our game master, Sam, was the worst I've ever had. I've done over 20 escape rooms, including ones in California, Oregon, Washington, Guam, Japan, and Korea. He was incredibly sassy and honestly made us feel dumb. He was not encouraging, and his overall attitude was off-putting. His hints were also unhelpful--they were vague, overly general, and did not guide us in the right direction. My team and I were extremely disappointed with his attitude. In addition, there was no timer. This was the first escape room I've ever done that didn't have one. It made it difficult to pace ourselves and determine whether we actually needed hints. Our game master made no exceptions by offering extra time or additional hints, even though there were technical difficulties. He simply told us to move on to another puzzle, but we couldn't because we needed to complete the malfunctioning puzzle to receive an item required for the next one. I highly encourage management to ensure that all game masters are enthusiastic, professional, and willing to help guests in a positive and encouraging manner. In addition, some of the equipment needs to be inspected and repaired, as several pieces were faulty during our experience. Overall, I would never come back. I highly encourage you to spend your money elsewhere! Do better!