I had such high hopes of Cescaphe after being a guest at several weddings.... and I will never see them in the same light again. Maybe covid just brought out the worst in this wedding company but our experience was not one of butterflies and excitement. We originally booked The Lucy for 11/2020, when COVID started and things were looking grim I tried to be proactive and move the date-- I was told at that time to sit tight because they weren't dealing with us yet. So we did just that, then when it was our turn they offered us dates at the Lucy in 2022, or Feb 2021 which wasn't far off and felt unrealistic but I tried to be optimistic. We booked it for February to be optimistic and eventually ended up having to move it again. At that time we were offered even later dates at the Lucy or we could switch to their outdoor venue for October. We wanted to do right by Cescaphe and so we postponed again and this is where it all went downhill. We had to first pay additional fora park rental fee and the venue, which lacked so many things The Lucy had. We complied and moved forward. When we went to see the venue for the first time it didn't look like the stock photos-- the bar was broken, there was drapery thrown up on pillars haphazardly, there was a bridal suit that was a shed, the grass was over grown and there was bird poop on the floors so needless to say we were disappointed. We had many questions on that tour about what we could and couldn't do and every question answer was " we will get back to you." It often took weeks for them to get back Truthfully that is a horrible business model and they need to better educate the ones that are on site and helping clients. We ultimately hired an outside event designer to help elevate this space. She and her team were faced with so many obstacles from this venue. The owner, Joe Volpe was not easy to work with through the whole process. We ended up missing out on a few of our rental items because near the end of the planning process Joe wanted to be in control of the rentals, and then dropped the ball letting down the client. This is not how you run a business. He refused to let them set up early on the day of the wedding, although the space was empty but offered them to come on Thursday to set up. Mind you, my wedding was on Saturday, so the wedding on Friday was going to get all my decor ideas on my dime... again this just isn't how you run a business. When the class action suit came up in regards to Cescaphe, I was contacted and I wanted to stay positive and declined being involved and I regret that decision. They are a wedding pumping company, who has very little flexibility to their venues and ultimately only cares about the money. If I could do this again, I would have left Cescaphe completely out of my wedding day and used EVERY other vendor who worked with us to make our day truly special.
Take a hint and prioritize the client, not the dollar signs. read more