This is the second time I've bought a car from Carmax. I love the people at this location. They…read moremade me feel very comfortable, they were very knowledgeable. I would highly recommend anyone who's looking for a car go here.

Felt we were victims of a bait and switch operation. We had a convertible which the top didn't…read morework, and we included in that in the detail we put in online. We received a $2600 offer. We got there, and they knocked it down to 1500 as they said, we never told them the top didn't work. We drove 120 miles round-trip for that!

Just had some folks over for dinner last week and they purchased a "new" used car from Lee Auto…read more The car has been an absolute lemon and they cannot get anyone there to work on it. $40,000 for a disaster. And this was not an insignificant expense for my friends. They saved and sacrificed to purchase this car. I recommended that they call the state for help. Coincidentally, I saw Adam Lee out on his Hinckley that same evening puffing on his cigar. What an absolute jackass.

Thank you for taking time to respond to my complaint…read more I disagree with you. I have documentation for everything that occurred during my experience with your company. 1. Although I agree, I did not purchase this recent Black Jeep Grand Cherokee from you, your records will show that I purchased my previous White Jeep Grand Cherokee from you - which by the way had the same engine failure and was traded in for the Black Jeep. This is why we decided to purchase the very expensive extended warranty when we purchased the black Jeep Grand Cherokee. Prior to this incident I had a reasonably good experience with your service department which is why I chose to use your dealership for our repair. I was not expecting to be without a vehicle for almost 6 months. Your records will also show that we purchased a Jeep Wrangler from you previously. We definitely will never purchase a vehicle from your dealership again. 2. I'm not sure what you mean by how you "attempted" to help us on multiple occasions. I still have the entire text thread from your technician. The only guidance we got from your company was to contact corporate directly to find out where the parts were. Stellantis was of no assistance, they just gave us the run around. I have all of the emails and voicemails that show I got the constant run around from corporate and from your company. It wasn't until I sent a certified letter to your higher ups that I was contacted by your management with no real resolution. 3. I completely understand that you had to work through the warranty company's requirements. However, that doesn't excuse how your company handled this entire situation. You absolutely do not offer loaner cars(which would have been a pretty reasonable solution), sure you offer discounted rentals($40 a day, but an unreasonable option at $1200+ a month, more than the monthly payment on the vehicle you had in your possession for over 5 months while I was still making payments on that vehicle to avoid defaulting on the loan), and no other options or alternatives were offered. 4. The lifters in fact did finally come in, and it was determined that a brand new engine was ultimately needed. We then had to wait longer for a new engine to arrive. When the vehicle was finally repaired, when we picked up the vehicle the oil light came on before we departed. My husband directly asked the technician if they put oil in the new engine, the tech brushed it off and laughed, to which he said of course we put oil in the engine, then proceeded to reset the oil light. We drove the Jeep from Westbrook to our home, and the next day to work when it started making unusual sounds in the engine. After checking the engine and the oil spigot for oil levels in the engine, the spigot was dry. I took a video immediately and I sent the video to your service department and immediately had the vehicle towed back to your service department. The jeep was returned the next day with no real explanation as to why there was no oil in the engine. 5. I'm not sure what significant portions of the repairs you absorbed since this repair was covered by the warranty. But I do know that my business suffered losses as a result of this vehicle being out of commission for such a long period of time. The cost of insurance, the cost of paying for a vehicle we had no access to, canceling clients, increased payroll, lost time chasing parts down for you and other expenses directly related to loosing access to the vehicle added up to a substantial loss. Instead of showing a little empathy or taking accountability by offering to make things right for the most recent experience we had with your company, your response is "well it's not our fault, we suffered losses too, we wish you well." You are taking zero responsibility for your company and the company you represent. It is unfortunate but after this experience and having owned many Jeeps over the years, we will never buy another Jeep again and we certainly will never buy any vehicle or service a vehicle with your company.

Where do I start, My family and I had an appointment two hours from our home so we decided to stay…read moreat a hotel. We ended up having a flat tire at the hotel( ran over a nail). The hotel would NOT help with anything. I called Yaz towing and they calmed me down said they would be right out. I wanted to cancel the appointment and he suggested an uber( I've never used before) we were able to Uber to our appointment and back and they came out and changed my tire. It was quick and he was so calming. Easy to talk to. Very friendly and helpful. Thank you so so so much!!!

Yaz towing was a life saver tonight! My daughter had a flat tire and they were prompt to get out…read moreand replace the tire with the spare. I couldn't make it and they kept in contact with me about the whole process and made me feel comfortable about her being on the side of the road. Thanks again!

Completed work within agreed time frame. Very friendly, great customer service. I have been a…read morecustomer there for more than 15 years and I keep going back

My mechanic told me that my sliding door and transmission issues were covered under an extended…read morecustomer care package so I brought my minivan into Berlin. When you walk into service office, none of the many men at desks there look up from their computers and offer assistance. I waited 10 minutes for someone to give me the time of day, and they just said "you good?". I left my car for for maintenence, and it was there for almost two months. Only once did a rep text me to say they hadn't forgotten about me. I had to get my EZ pass from my car and it took them 1.5 hours to locate it in their lot- they had me roam the lot for 30 mins looking for it myself. They finally called me yesterday to say it had been fixed. I picked it up (after again waiting for a rep to look up from their desk and give me the time of day- alas, I waited awhile and finally got another "you set?" as if I was standing here for kicks. Drove my car home and the sliding door in fact was not repaired. Berlin Toyota has terrible customer service and terrible professional service. Still have no idea what the status of my car is, but hope that after all this, I never have to go back. I will look to a different Toyota dealership in the future. This one seems to be a joke!

Above and beyond! I am writing this review almost a year…read moreafter buying a 2007 Volvo XC90 I thought I would let a couple months go buy to see the quality of the pre-owned vehicle and if anything happened how would they react. They have been wonderful! We worked with Kayla Vigue (She rock's) from the first meeting she was laid back and easy going. We had our three kids with us she grabbed the key's and an Otto toy then let us go for a test drive with out any pressure or sales talk. The negotiation process was smooth, I had a trade in they gave me a good offer on that and thew in some extras at my request. Spoke to manager he was nice and sincere made eye contact and introduced himself to my whole family kids included. So purchase experience was great!!! Fast forward 3 plus months. We had an issue that was wear and tear related, by this time the used warranty had expired I called to see if they could give me a deal on the work. I spoke to the service manager he said he would talk to the sales manager about it. I get a call telling me to bring it in to get an estimate, hoping they would discount the labor rate I bring it in and they took care of everything. They set me up with a rental car and treated me like I had purchased an $80,000 car. I had a mechanic friend look at the car before he was telling me it was going to be over $1,000 then after and he was amazed at what they did going beyond what he estimated. I cannot say enough good things about the team at Bill Dodge Pre-Owned Super Center. I will always look here first when shopping for a car. Names to remember Ryan Williams Manager Kayla Vigue Sales Tim Bryant Service I added the name because buying a car can be so stressful we spent 4 months shopping around and were really mistreated by other dealerships. These three were a blessing every step of the way (Yes I used "blessing" when talking about a used car dealer).

I made an appointment a week prior with VIN number year make and model. When I arrived they checked…read moreme in. About 40 minutes later I was told that there was nobody experienced enough to work on my car after I drove approximately 200 miles for this service, approximately $60 in gas plus a lose of a days pay. What they told me next was it was the scheduling departments fault and the service manager told me he doesn't expect his mechanics to be knowledgeable working on a car like mine. So at $189 per hour you don't have to have the experience to work on a vehicle of that age and make an appointment to do the service to really disappoint a customer? WTF!

I have 2 vehicles that I always bring to Yankee for service. I have a Jeep and a Mazda, and they…read morehave great service on both vehicles. I blew a tire out by the South Portland Nursing home, and slowly made my way to Yankee, a few minutes past closing. They saw me limp in, and opened up - gave me a rental car for the night and took care of my Mazda in the morning, at a great price. I have sponsored a lot of fundraisers in the past and I can always count on them to give me a wonderful auction item. They are community oriented and the people who work there are great.

We were almost ready to purchase from Yankee Ford in Portland, ME. However, when we asked for a…read morequote and already gave phone number and email, they required our address. The sale's associate blew up a potential deal because I didn't provide our house number. It worked out well for us because McGovern Ford in Framingham is outstanding. We got the deal done through them. I just wouldn't waste my time with this Ford dealership in Maine. We basically dealt with an AI bot, and then a representative that wouldn't send us a quote.

I don't think it is fair to reduce the offer price 150.00 at pickup for a missing catalytic…read moreconverter. When getting the offer online it only asks make, model and year then you get their offer amount. They never asked what condition the car was or if it was complete. When I did speak to a person they asked if the tires were inflated. Advised them yes the car starts, drives and can be driven to put on the truck. Only communication was text on Sunday and 2 calls on Tuesday afternoon. 1 I called them to see if they were picking up the vehicle., they got a return call to let me know the truck will be here in about an hour.

The best and easiest website! Quick concise communication! Couldn't have gone smoother...read more

I stopped by Morong Falmouth needing help with my new car--specifically to make myself the primary…read moreuser on the included phone app. Corporate customer service had been helpful and directed me to the dealership for assistance. When I got there, the guy I spoke to was rude and dismissive. He told me he couldn't help and to "come back later," without an attempt or explenation. I called Audi customer support again--and they fixed the issue over the phone before I even left the parking lot. Totally useless experience at this dealership. Go somewhere else if you expect basic help or respect.

Eric and Miah were excellent and helped me buy a truck. Seems like a fun place to work. Overall a…read moregreat experience. JD