Evan has been helpful in keeping me in contact and in the know about a car I am planning on…read morepurchasing and has been so far transparent throughout the process.

Thank you for taking time to respond to my complaint…read more I disagree with you. I have documentation for everything that occurred during my experience with your company. 1. Although I agree, I did not purchase this recent Black Jeep Grand Cherokee from you, your records will show that I purchased my previous White Jeep Grand Cherokee from you - which by the way had the same engine failure and was traded in for the Black Jeep. This is why we decided to purchase the very expensive extended warranty when we purchased the black Jeep Grand Cherokee. Prior to this incident I had a reasonably good experience with your service department which is why I chose to use your dealership for our repair. I was not expecting to be without a vehicle for almost 6 months. Your records will also show that we purchased a Jeep Wrangler from you previously. We definitely will never purchase a vehicle from your dealership again. 2. I'm not sure what you mean by how you "attempted" to help us on multiple occasions. I still have the entire text thread from your technician. The only guidance we got from your company was to contact corporate directly to find out where the parts were. Stellantis was of no assistance, they just gave us the run around. I have all of the emails and voicemails that show I got the constant run around from corporate and from your company. It wasn't until I sent a certified letter to your higher ups that I was contacted by your management with no real resolution. 3. I completely understand that you had to work through the warranty company's requirements. However, that doesn't excuse how your company handled this entire situation. You absolutely do not offer loaner cars(which would have been a pretty reasonable solution), sure you offer discounted rentals($40 a day, but an unreasonable option at $1200+ a month, more than the monthly payment on the vehicle you had in your possession for over 5 months while I was still making payments on that vehicle to avoid defaulting on the loan), and no other options or alternatives were offered. 4. The lifters in fact did finally come in, and it was determined that a brand new engine was ultimately needed. We then had to wait longer for a new engine to arrive. When the vehicle was finally repaired, when we picked up the vehicle the oil light came on before we departed. My husband directly asked the technician if they put oil in the new engine, the tech brushed it off and laughed, to which he said of course we put oil in the engine, then proceeded to reset the oil light. We drove the Jeep from Westbrook to our home, and the next day to work when it started making unusual sounds in the engine. After checking the engine and the oil spigot for oil levels in the engine, the spigot was dry. I took a video immediately and I sent the video to your service department and immediately had the vehicle towed back to your service department. The jeep was returned the next day with no real explanation as to why there was no oil in the engine. 5. I'm not sure what significant portions of the repairs you absorbed since this repair was covered by the warranty. But I do know that my business suffered losses as a result of this vehicle being out of commission for such a long period of time. The cost of insurance, the cost of paying for a vehicle we had no access to, canceling clients, increased payroll, lost time chasing parts down for you and other expenses directly related to loosing access to the vehicle added up to a substantial loss. Instead of showing a little empathy or taking accountability by offering to make things right for the most recent experience we had with your company, your response is "well it's not our fault, we suffered losses too, we wish you well." You are taking zero responsibility for your company and the company you represent. It is unfortunate but after this experience and having owned many Jeeps over the years, we will never buy another Jeep again and we certainly will never buy any vehicle or service a vehicle with your company.

Where do I start, My family and I had an appointment two hours from our home so we decided to stay…read moreat a hotel. We ended up having a flat tire at the hotel( ran over a nail). The hotel would NOT help with anything. I called Yaz towing and they calmed me down said they would be right out. I wanted to cancel the appointment and he suggested an uber( I've never used before) we were able to Uber to our appointment and back and they came out and changed my tire. It was quick and he was so calming. Easy to talk to. Very friendly and helpful. Thank you so so so much!!!

Yaz towing was a life saver tonight! My daughter had a flat tire and they were prompt to get out…read moreand replace the tire with the spare. I couldn't make it and they kept in contact with me about the whole process and made me feel comfortable about her being on the side of the road. Thanks again!

Completed work within agreed time frame. Very friendly, great customer service. I have been a…read morecustomer there for more than 15 years and I keep going back

I echo the reviews of this dealership. I have called, emailed and left voicemails about a vehicle…read morefor sale on their lot. No response at all.

We went and I was going to buy a car but then my fiancé said let's wait, we were looking at numbers…read morebut didn't get any further than that. My fiancé told me to wait so we pulled out. It got tense between my fiancé and the dealer. I was extremely uncomfortable and I asked for a card and left. For the condition of the car it wasn't really worth the price. Glad we waited and my fiancé was with me. A few days later from a lady saying she wanted to talk because things got "wonky"... no things got uncomfortable and rude. I would not go back.

DO NOT BUY OR SERVICE A CAR HERE. I've had a nightmare of…read morean experience with Bill Dodge. I bought a used vehicle from them in November. They put a brand new inspection sticker on it the day I bought it, and assured me that it was safe and had been throughly checked over. When I went to pick the car up, the gas tank was empty. I had to go back inside and ask them to fill the tank so I could get home. When I left the lot I immediately noticed that there was a noise coming from the steering. I took the car a few days later to a local mechanic to get looked at, and they identified that the whole steering rack was broken, and needed to be replaced. They had me get in contact with Bill Dodge, as they had illegally placed an inspection sticker on an obviously unsafe car. I was given the run-around by scheduling, ignored, and sent to voicemail boxes that are not checked. I finally got in contact with my Salesperson, who helped get me scheduled to have it fixed over 2 weeks later. Meanwhile, I was unable to drive the car. When I dropped the car off they assured me that it would be done that day, and that I wouldn't need a loaner, and when closing time rolled around I called to check, as I had heard nothing from Matt (the service manger) all day. He told me the car would not be done, and that he's probably have it finished the next day, which left me scrambling for a way to get to work. When I picked my vehicle up, I found that they had not taken the time to put up the windshield wiper blades correctly, and they were broken from being pulled up from the outside of the car. I had to replace those. I also found that my car was making a new rattling noise. When I reached back out to Matt, I was dismissed again, although he did state that they may have not properly secured the subframe of the vehicle. I am beyond frustrated at the complete negligence, incompetence, and rudeness I have experienced throughout this whole process. I will not be taking the car back to be fixed, as I am not sure that they are capable of doing so. I do not think that I am alone in my experiences, as when I went to buy the car, there was a brand new truck that was sitting out front missing a wheel, as the service team improperly affixed it to the vehicle, and the new owner lost the wheel down the road. Edit: They are claiming in their reply that Matt is working to fix the issue, and he is not. He only offered to pick the vehicle up if it is local, and only after I posted my review. Before that, I was brushed off entirely.

I have 2 vehicles that I always bring to Yankee for service. I have a Jeep and a Mazda, and they…read morehave great service on both vehicles. I blew a tire out by the South Portland Nursing home, and slowly made my way to Yankee, a few minutes past closing. They saw me limp in, and opened up - gave me a rental car for the night and took care of my Mazda in the morning, at a great price. I have sponsored a lot of fundraisers in the past and I can always count on them to give me a wonderful auction item. They are community oriented and the people who work there are great.

We were almost ready to purchase from Yankee Ford in Portland, ME. However, when we asked for a…read morequote and already gave phone number and email, they required our address. The sale's associate blew up a potential deal because I didn't provide our house number. It worked out well for us because McGovern Ford in Framingham is outstanding. We got the deal done through them. I just wouldn't waste my time with this Ford dealership in Maine. We basically dealt with an AI bot, and then a representative that wouldn't send us a quote.

The best and easiest website! Quick concise communication! Couldn't have gone smoother...read more

I don't think it is fair to reduce the offer price 150.00 at pickup for a missing catalytic…read moreconverter. When getting the offer online it only asks make, model and year then you get their offer amount. They never asked what condition the car was or if it was complete. When I did speak to a person they asked if the tires were inflated. Advised them yes the car starts, drives and can be driven to put on the truck. Only communication was text on Sunday and 2 calls on Tuesday afternoon. 1 I called them to see if they were picking up the vehicle., they got a return call to let me know the truck will be here in about an hour.