We have been using this family-run pool service for just a few weeks and have been blown away with their level of professionalism, service, courtesy, and warmth. We were in dire need of a true professional pool service company for our rather large residential pool after going through so many different bizzaro experiences on Craigslist throughout the years.
Often times, the pool service companies that we used in the past were one-man-shows who would start off well but suddenly crumbled once things got complex and tricky with the pool, especially around the summertime when the weather got hot. It was hard to believe if they were really licensed and unclear of their own capacity as they would start showing up in random late hours or missing entirely days. In other cases, they had different people show up to handle with filter cleaning or filling up the pool or pumping out water without any notice, which also can be a little unnerving. It was also common occurrence to get random upcharges for chemical costs when all that had initially been discussed ahead of time in one flat fee - result in awkward conversations that are a always a little confrontational in nature.
With Cervantes Pool Service and Constantino, we have been blown away that our large pool has never been cleaner. Our past pool services had gotten the pool blue but always with some cloudiness. Constantino in our limited experience so far has been honest and warm and kind - each of his technicians have been punctual, on-time, professional. Overall, I can't recommend this company higher so far for those looking for a truly qualified, competent, professional pool company and tired of the Craigslist Jenga board of finding a pool service company.
If you're not rock solid on your pool company, what will happen (this happened to us SO many times in the past few years) - eventually things will come to a head, the pool will start suffering and turning green, your current pool company will ask to be paid more to fix the pool...you have to evaluate and find another pool company...which you will have to pay more to get the pool "blue". It's a total headache to not have a superstar pool company and I can't say enough about Cervantes being that company. Fair pricing, top-notch service and professionalism, deep knowledge and industry expertise - always a 5! read more