Had my car towed by Certified Towing. I was very nervous because previous experiences with tow companies were not positive. However, I had two interactions which were both positive. First, when I called someone picked up promptly and was straightforward polite and helpful. After I sent in some paperwork I got a response in a day or two that was not only polite, but provided additional helpful details. read more

This is a -5 (negative 5) star review. They are awful!!! I moved to my community in 2004 and called a couple of times to get someone's car towed because they were parked in my space. I called a total of two times and once they tried to talk me out of getting the car towed. The second time they said they were coming and didn't. But apparently, they will tow a car for a white male, which I found out from a neighbor. They should be willing to tow for anyone, who owns a property. We have a responsive community manager who actually found another company who was quite responsive to requests. What a difference. If only we could get rid of their sign. read more

Don't give them business. Part of a corrupt system in collusion with cartels sorry, law enforcement. When I asked why was it so much, I was told "welcome to the world of towing". After paying they made me wait another ten minutes to get out of the gate. just one day $459.65. Be careful they make money on people's misfortune, so why use them if you need a tow. This is an added hefty tax on the hard working blue collar people of Richmond. So why does the tow yard get so much? How is this legal? Who decides the prices? Why does towing vary for different agencies? Now the work begins, pass a law that stops this predatory part of this industry! Or at least make it fair. How can they justify the prices? How does it make sense? Who profits from this? read more

Certified Towing - Exhibit A of collusion with the cartels! - Towing Near Me - Richmond, California

They're never available for towing and when I call they are rude and sometimes hang up on me. I wouldn't recommend them we will be using another company. Not good for business! read more

Last night we needed a late night tow after our car was involved in a bad freeway accident. It was a scary, stressful time for our family, and the tow driver, Kane, was professional and kind. I don't know anything about the lot itself, but if we need a tow in the future we will call Kane. read more

Got my car towed by them this morning they had my car for less then 3 hours and I had to pay 430$!!!! And the scratched the shit out of my front bumper on my pontiac g8. 260 for tow 150 for storage? And 50 for forklift fee?? Got me fucked up read more

Certified Towing - Towing Near Me - Richmond, California

Straight scammers they towed one of my cars and I ended up selling it to them instead of taking it out. First I paid almost 500$ to give them a car that worked perfectly fine but they wanted to charge me 1200$ to get it out. I only paid 1000$ for the car so it wasn't worth it to me. After getting a bill of sale and everything I kept getting tickets from fast track over 350$ in unpaid tickets. They refused to take accountability and then told me if i wanted a copy of the bill of sale for the dmv that I would need to pay a 150$ print out fee. Straight scammers who will have something coming to them . read more

Worst experience ever. After my car was stolen and towed here the tow yard then tried to rip me off. They claimed I didn't turn in the police release form. They did this so that they could charge my insurance and extra night's stay. After telling them I had a photo copy of the paperwork they changed their tune but this was only after holding onto my car one extra night. read more

Would give zero stars if I could, made us wait for 20 minutes not letting us into the gate then finally someone comes out and says we have to wait 40 mins until someone can get me my car keys and sign the release form. terrible service after being in an accident, steer clear of these people - would give zero stars if I could. read more

Absolutely horrible!! My car was towed 3 miles away and stored for 2 hours and they charged me $340. The Man in the front office is so rude and petty! Customer service is TRASH!! They scratched my car. I don't recommend this place to anyone. read more

Certified Towing - Under the back bumper - Towing Near Me - Richmond, California

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These guys are the biggest thieves out and around and the police are in on there predatory ways they got each others back because they have a contract with law enforcement there basically protecting the car thiefS but it's funny to me that there been beat up cars on the same property from were my car was towed for weeks and they don't even bother towing because they can't get nothing from towing a car that's just going to take up there lot space.so they go for the cars that look like they would sale easy ....and extort you with this super high fees hopeing that you won't have the money to retrieve something that you legally owned. they are cowards to the fullest and the police are also corrupt. There needs to be something done about this auto theft ring they got going that's the honest truth .....shame on you read more

Disaimer: I was a bit infuriated when writing this so please excuse my language. I apologize before hand. I was in an accident the other night where my car got totaled. I already dont trust tow companies and this company gave me more reason to continue not trusting them. I called my own tow company that I've been using for years who I do trust because NOTHING has ever gone missing with them. This company on the other hand. ALOT of my stuff went missing, and it's not like I meant to leave my stuff in there. I was taken away by an ambulance and the Richmond PD officers did not let me back in my car to grab personal belongings for whatever reason. They, the driver, the people in the yard, I dont know but somewhere along the route my stuff magically disappeared. Right over a hundred dollars, my Samsung charger (if any of you have a USB type C you know how expensive those are especially if you buy the samsung brand,) weed and a couple of my jackets. Not just one, but two of them. Which I'm not surprised that they are missing because they were northface. So to the driver or person who took them. Fuck you. That is having no respect for your clients, especially when I didnt even contract or ask for this company. More when they see how bad the car was! I hit a street pole going about 45/50, the car was damn near torn in half and they still had the nerve to steal my stuff. I knew this would happen but I couldn't take my stuff out. Make sure if you do request a tow from this company you remove all of your personal belongings and leave nothing expensive because you more than likely will not find it when you go grab it. And what's more frustrating is that when I went to the office to say something about it all I was told is that how the car was picked up was how it came in. I mean I'm not tripping about the weed, it was only $20 worth, but my cash $ I had was money for a gift I was going to buy my son. The north face jackets had sentimental value because the person who gave them to me is no longer around. So be careful when you hire this company, the people who left decent reviews must've been lucky because given the option I wouldn't leave any stars. In my opinion they dont Merit even 1 star. Do not trust this company, they will steal your belongings. I will never ever use this company, I'd rather be stuck in a ditch somewhere than let this tow company pull my car out. They are thieves, crooked and charge ridiculous rates. Extortionists is what they are. Family owned my fucking ass, the family must be crooks, I seriously don't understand how they have no sympathy towards people. I already have to replace the car, and now I have to replace my missing belongings. So avoid this company at all costs! read more

Good morning certified towing and world i just have one simple question. Do certified towing that is located in Richmond , ca at 2777 Giant hwy 94806 except invoice payments ? because my grandmother purchased my vehicle and she is an elder that cant make it up to the towing place because of her health when i asked her she laughed at me and told me if they don't i'm ass out of a car and she will not be replacing it read more

Woke up to find out that my car was towed went to pay them 350 got my car out to almost get into a really bad car accident out of no where my car started loosing power steering and started smoking thankfully I was in the right lane and was able to get away from traffic sent to my mechanic to discover that they snapped something under my car when they towed it and that's costing me another 500 in repairs if your vehicle gets towed from here make sure to bring a mechanic to inspect it before giving them any money they will break yo shit and not give a fuck read more

Certified Towing - Snapped in half because of the hook they use can't even tow a car right - Towing Near Me - Richmond, California

Company is horrible...tired of them stating they will be there for a tow in 15-20 mins and it takes over an hour. Then you have to call back and see what's going on before you hear anything. If you need a car towed I suggest using someone else. This isn't the 1st, 2nd, 3rd or 4th time this has happened... read more

This review is due to an upsetting experience today with a driver named David. He was extremely rude and disrespectful, so much so that the responding Richmond police officer on the scene apologized for the driver's behavior and encouraged us to report him. I hope today was just him having a bad day and not typical of his usual response to customers and the public in general. I will also be writing directly to the company. read more

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Car was towed Friday, needed to wait until Monday to get a release slip from the police station because they're closed on the weekend. Went to Certified Towing, and it was $880 to get the car back. That's half the value of my car. He said if I didn't pay it, it would accumulate to $3,000, and then they'd send debt collectors after me for $3,000. He also wouldn't give me an itemized bill until I looked up the statute (AB-519) that says he has to give me one. This is extortion, pure and simple. They can set whatever price they want because there is no competition. read more

My car was towed by them, and the rack and pinion on my car is all bent. Additionally, when I picked up the car, I could barely start it. Had to turn the steering wheel abnormally to start up my car. My mechanic also found some leaks underneath. Overall, the cost of damage came up to $5800 to fix my car, because they damaged the car during the tow. I don't recommend this place. My hand brake barely works as well. On top of things, the entrance is in the back. Which is highly not visible at 10pm at night. I waited in the front, and they didn't even have the courtesy to come and let me know. Sat in the car for almost half an hour without notification. Had to get a flashlight to shine on the door to see a handwritten notice that the entrance was in the back. Poor courtesy. I didn't mind paying for the $300 tow and storage. But $5800 in damages is excessive. read more

Absolutely HORRIBLE! Avoid at all cost!!!! I got my car " hooked on" by one of their white old driver who was extremely rude and disrespectful. When I asked for them to drop my car, he said $120 at first. When I tried to talk to the parking manager and get more detail, the driver immediately said if you make me wait, I will charge you $220. WTF!!! This is robbery at daylight!!! He literally said he could charge whatever amount he likes and his word is the law. Go fuck yourself ! read more

My car was towed at 3 in the morning for a "red zone" violation. Nobody called to have it towed, but BRANDON the white boy worker who is a tow truck driver, says he regularly drives by where I parked and got towed so that he can literally prey and wait for somebody to be blocking the little red corner by a inch. I had to pay $450, $230 for towing, $130 for gate(?) fee, and $100 for a storage fee when my car was there for less than 4 hours. They also broke my bumper while towing it cause I'm sure they are rushing to get your car out of there. Then tried to lie and say my bumper was like this before towing it. Brandon and the manager who's name I didn't catch but was a older middle eastern looking dude, then started to get me to fight them because I used foul language after they told me they weren't sure they would be able to fix it. Over all a bunch of $hitty workers there and a terrible company overall, karma is real and will catch up to them. read more

Certified Towing - Broken bumper - Towing Near Me - Richmond, California

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They have tow contracts on several of our properties that I manage always are responsive and quick with our calls. We continue to use them all the time.. fully satisfied with there service read more

This place is taking advantage of people during unforeseen times (COVID-19). They literally went into an apartment complex during the night and towed a vehicle parked in the red zone b/c parking has been over crowded due to the shelter in place. Not only was the car NOT BLOCKING traffic or lanes to prevent fire from entering but the car happen to belonged to an essential worker. After asking around we found out that the property manger didn't make the call. These tow companies are entering apartments they have contracts with and are towing cars b/c they need money when they should only be towing in state of emergencies!!! This is low and so unfortunate. BE CAUTIOUS! read more

My car was in great condition prior to towing.. Certified towing broke my radiator the key gets stuck in the ignition. My transmission shift stick won't go on Park all the way.. so of course the key won't come out. What can I do is there anything I can do to make them responsible? Do these people even get inspected by the state? I wonder if they can get inspected undercover by some agency like consumer affairs or news crew. They need to be responsible and start paying people whose cars they have damaged... If I would have known my car was messed up I would've left it there paid hell of money cuz it was there 4 days. I could've bought another running car with that money. Fuck my credit would have left my car there and never paid them! Thieves! And they act like they didn't do shit.. like they're not the ones damaging cars! Stupid tow truck drivers can't even do their jobs right..Idiots? read more

certified towing is hands down thee worst place anyone could go to. if your thinking about possibly buying a car from them, do yourself a favor and go somewhere else. the guy who works there his name is frank or whatever and he basically burnt me on a car i bought from him for $3,500. the car doesnt work the tow truck driver damaged my car and when i told him what was going on, he pretty much said oh well! im in a worse position than i was before. i wish i would have never went to that place. hands down horrible! i didnt want to rate this so called business any stars but in order to have my opion on here i have to rate it read more

This company has zero customer service and is only interested in making as much money as they possibly can from towing your vehicle. If you get towed request a copy of the towing fee and access notice that they are REQUIRED to provide you ... I can guarantee you won't get it! Their drivers don't even know what this REQUIRED form is. They also have their hours posted as 24 hours on every website you pull up for them, which again is a lie they are only open Monday - Friday 8am-5pm anything after that they will charge you an "after hours" fee. Oh and not to mention their dispatch person Kathy is unable to give you accurate fees OR time of arrival for one of their drivers to release your vehicle. read more

Had my car towed again today by certified Towing.About two weeks ago I had it towed to Berkeley the technician in Berkeley couldn't figure out what the problem was so I call certified Towing this morning to have my car towed from Berkeley to Mercedes Benz in Oakland.Again they were punctual and professional.I got the same driver Lloyd consistent with the same level of professionalism. What people in business should understand is the customer has a upper hand today with technology and when you do the right thing this is free advertising.I also believe in reporting bad customer service to but we should always support companies with good or excellent professional service. Thanks LLOYD and thanks Certified Towing you made my day. read more

I called Certified after my car broke down at 1:30 a. m. I was told that I could expect a tow within 40 minutes. After over an hour went by I called to get the status of the driver's arrival and was told that they didn't have any record of my requesting a tow. So here I am at 3:30 a.m. waiting for a ride and abandoning my car on the side of the highway - to be dealt with later. I suggest you don't call this company. I won't be using them tomorrow or ever. read more

I was apprehensive about Certified Towing after reading negative reviews, but I had a good experience. My daughter was involved in a four car accident on interstate 80. This was on a Friday afternoon and her car was totaled. CHP called Certified Towing to remove her car. I went the next day on Sat. to remove items from her car but they are closed on weekends. I also had talked to a female dispatcher over the phone and she told me there would be a 120.00 fee to remove personal items from car. I visited the tow yard on Monday morning and to my surprise the guy in the office allowed me and my daughter to walk in the back to remove items from car at no charge. The guys who worked in the yard were friendly and gave us time and space. We didn't want the car anymore so we asked him if we could sell it to tow yard to take to salvage, they agreed. My daughter signed over the title and they charged us a total of 400.00 of which 230.00 was for towing. My daughter has towing insurance so we were able to get that money back from insurance company the same day. read more

If your car gets towed here just know something valuable is gonna go missing in your car. Paying to get it out of here is already robbery based on their pricing ($760 even though picked up the very next day) . On top of that they stole my AirPods that I recently received for my birthday. Shadiest towing company I've ever had to deal with read more

WOW. They actually charge the victims of a crime!!! How is it that you can (in good conscious) charge someone for getting their car stolen? This should be against the law. Fortunately I am able to afford it but I just feel awful for the victims who are not able to pay the fees to get their stolen car out of the tow yard. read more

This company sent us a bill in 2010 for towing a car owned by a renter of a house we were hired to renovate. The car had been abandoned on the street by the old tenant. They obtained our name from a permit pulled to do the work & randomly sent us a huge bill. We called the tow company and told them we do not own the car and the name of the person who owned it. We explained we did not own or have anything to do with the car. We never heard from them again and we thought they discarded the bill and billed the correct person being the owner of the car, however in 2014 we see they submitted a bill to collections in our name! This is bizarre & will be removed from our credit report or a lawsuit will be filed against them! How can this happen in America?? read more

Always on time and a pleasure to deal with. Family owned business so you know where their focus is and that's getting it done. As a BMW repair shop its the only tow service we recommend with confidence and have never been let down. read more

My car wouldn't start and it was stuck in an awkward driveway. Mark from certified towing was there in less than 15 minutes. Instead of just hooking up the car immediately, he spent a few minutes trying to start the car to save me the expense of the tow. It wouldn't start so he carefully loaded by car onto the flatbed pulling the car uphill out of the driveway. As far as I can tell, nothing but professionals here. Quick response times, nice people and good conversation during the tow. I know who I am calling next time. read more

I am writing this review about Certified Towing based out of Richmond California, for the excellent and quick service I received. My car broke down on the way to work in Richmond. Imagine sitting on the shoulder of the freeway without a way to get your car off the road, A tow truck happen to pass me by, I waived at him, but he was already busy with a car on his truck when he passed, but believe it or not he exited the freeway to see if I was OK. I told him that I needed a tow, he said he would be back in 20 minutes, and would get me where I needed to go, sure enough he was back in 20 minutes, picked up my car which required a flatbed tow. The scary thing was my, mechanic is in Hayward. The Driver towed my car all the way to my mechanic, called me directly when the car was dropped off, all without me having to be along for the ride. The tow rate was great considering how far they towed my car, why? I don't have AAA. The tow from Richmond could have cost me an awful lot of money considering the distance, the rate for towing was excellent, the service was and perfect. I love my car, and to know that I did not have to worry about it while it was being towed made all the difference in the world. Great rates, great service and very professional. For any of my towing needs in the future, they have a new customer,and I would be happy to recommend their service to anyone needed to have their vehicle towed. Thank you again Certified Towing. Sincerely L. Hutchinson read more

Use this company !!!!! They were very helpful and went above and beyond to help me locate my vehicle. Friendly and efficient and they also handled my frustrations very well. read more

Having your car towed by CHP is one of the worst things. However, dealing with Darren and Jaime was one of the best. I called ahead of time and they let me know exactly what the cost would be. They got my car to the shop and gave me a ride to work. I would definitely recommend them!!! read more

I used Certified Tow yesterday, after waiting 2 hours the day before, after being turned down by AAA because my ignition switch maybe out and you can't take the car out of park. So the AAA driver told me to call Mercedes Road Service which I should of called anyway, but when I did they told me how to get it out of gear, and little did I know but sent out another AAA driver, who wasn't able to get there before the dealer closed so I had to leave my car out on the street in downtown Albany all night. My insurance agent called Certified Towing after I got the run around from A One, and no answer from J & O. David was there in about 45 mins. Took his time in the pouring rain, I agree with Lavoisier H, who just happens too be my childhood best friend! David was awesome!!! B. Bake read more

Horrific place. Had my car stolen, came to pick it up at the next available business hours (17 hours after recovery) and they charged me $185 (for 3.1 miles of towing) and $60 to store it over night. It's one of those gotcha situations, and they act like their hands are tied but really they just revel in the police sending them unnecessary business so they can profit off of victims. read more

This tow company is unscrupulous, disengenuous and flat out crooked. They do terrible bookkeeping. After I paid my bill, allowed them to sell my vehicle and keep the remittance, 4 years after the fact they show up and tell me I owe them an additional $1,140.00. This company is out of control. If you do business with this company, this could happen to you! read more

I have used this company for years and I have never had a bad experience. They are friendly and professional. I recommend them! I know they have 2 new drivers since that bad review. They are a great towing company and affordable. The longest I have ever waited for them is about 20 minutes. Not bad in my opinion. read more