Correction... save yourself the headache. Be mindful and take pics of everything, your car, the temp tags, any receipts, etc. read more

Certified Car Center - Picture of location - Used Car Dealers Near Me - Fairfax, Virginia

I bought an Audi Q5 here in December and the car has been running well, Normally, at least with my past experience buying used cars at dealers, most dealers do any maintenance that is needed. 2 weeks after getting the car. My battery started to die. I looked at the battery in the car and it and a manufacture date code of 2012. My car is a 2012 Audi. So I had to spend over $400 for a new battery. While I was getting that done, I was told my front brake pads were very worn. I think it I was .3mm. So a month later I had to spend $1500 on new front breaks. The people were nice. My experience here was much better than that last dealer I bought a car from but yes I am disappointed that after spending over $11,000 for this car, I had to turn around and spend $2000 for battery and brakes. I am going to write them to see what they say but from reading other reviews on here where others have had the same problem, I am not expecting much. If I get any update from them, I will update my review. read more

Amin snd Ali were very help and honest and kept their word . I asked to take the car for Maryland inspection first before I sign the paper work. They fixed the wheels curb rash and changed one of the head light bulbs as they promised. I'm very pleased with the car and highly recommend this dealership. Thank you Amin for the nice chat today and keep up the good work. one happy customer! read more

This dealer is not trustworthy. Be careful, they sell car that broke down within 2 weeks on the road. Before buying, watch for their guarantees. They lie a lot. Don't recommend your friend to this dealer. Also, all the red color 5 star evaluations are their friends. They tried to create them to lure people. I wish they will get their business burn and bankruptcy. Also, their children will be homeless because of their parents greedy and dishonest on sales. read more

Just got an estimate for $7800 for a car I bought last year and put less than 6 thousand miles on it. This so-called dealership is a rip off. Ali, I bought the car less than one year, and I didn't curse anyone. You are a dishonest, and a liar. read more

Amazing car dealership! Never been to a better one! We were needing a new car due to a car accident, they helped us right away! We got a grey bmw 5 series from here and we will definitely will come back for another car when the time comes! Can't recommend this place enough! read more

I bought a Chevy Cruz for 10k from them, they sold me a car with a salvage title And with a bad transmission, my car broke down every month since I had the car. They rude don't care about customers , all they want is y'all money DONT GO HERE **** SCAMMERRRRRRAAS******** read more

Run! Run or drive very, very far away from this dealership. Worst experience possible. It all started with a reasonable price and a smiling sales rep. However once you sign the documents and get the key - the nightmare begins. Exactly 3 days after I picked up the car the "Check Engine" light comes on. Strange for it to be so fast, but fine - run my little computer - it tells me - it's a misfire on Cylinder 5. 90% of the time this is a Spark Plug - maintenance issue - fine. I change the spark plugs - the Check Engine pops again. I'm no mechanic so I'm forced to go and spend $170 to get it diagnosed. It turns out it's a broken rocker arm and likely a damaged cam shaft on Cylinder 5. The mechanic is literally showing me how the part is not moving at all. The wonderful thing about this is that it's so deep in the engine that it's a 1+ Week long job. He doesn't want to block his repair bay for over a week with one car. He's also not the only one. I called 6 different car repair facilities and they all say they don't do jobs like this. Now what are the odds of this extremely major car part breaking down literally 3 days after purchase, vs the odds of them just clearing the Check Engine code before you test drive it and make it look like it has no problems? You make that decision. So the "Powertrain warranty" that the dealership will praise to you is also fairly worthless. Out of the 6 places I called - none of them accept that warranty. I had to call the warranty company multiple times, and finally got a car shop that does this kind of repair, and accepts the warranty but it has over a 6+ week long wait. Plus the 1 week+ it will take to repair the car. So I have this car that's I've driven for 3 days, and is sitting in the driveway. To add insult to injury - the simplest thing of License Plates - they screwed that up too. I sent all required documents within 5 days. Had to call and text my sales person 6+ times only to hear "yeah, checking on it". Until the day after the temporary plates expired (and your car is illegal), called. They gave me new temporary plates, and started working on what should have been done weeks earlier. Also after I told one of the Dealer managers, Amin, about my issue. All they would say is "You have a warranty". Twice he promised he'll call me back to tell me whether his mechanic knew of a shop that would do that repair sooner - not a single phone call. So again, don't be fooled by decent pricing, and fake smiles. RUN AWAY! Spend your money elsewhere and avoid this place like the plague. read more

Dishonest management. They don't honor their word. Please have someone do a thorough inspection of any vehicle you purchase from them. Don't buy any vehicle until they fix any item they agree to fix. read more

Sold me a truck that had bad transmission and wheel bearings. Car needed 4,500 worth of repairs within first month of purchase.Over 1,200 hundred dollars not covered my extended warrant. I went back to dealer for rental while truck in shop, Certified Car Center found the oldest beat up car on the lot and tried to give it to me to drive as loner. Also, did not agree to pay for repairs to vehicle. Told me I must not have read my contract. Be ware of Certified Car Center! read more

Would not recommend. The cars are junk. I purchased a car and it didn't even last a year. Actually I went back within a month for a check engine light (that they supposedly fixed), and while I was there a young couple also came in to complain about their vehicle and all the things that were wrong with it and how if failed inspection for over $3000 worth of repairs. read more

Be careful of this dealership. They don't honor their word or terms of the sales agreement. I bought a car with a faulty steering wheel adjustment switch. I was told by Julio it would be a simple fix. They ordered the wrong part and now they refuse to replace the steering wheel adjustment switch. Also, do a thorough inspection of any vehicle you are planning to purchase from them. read more

Received an email that someone from the dealership responded to my review. I was hoping to see some acknowledgement or sympathy for my experience an instead it's a half assed statement of how they value their customers feedback but basically to other readers it's not true. Please if you are going to purchase a car from here take it To a certified mechanic you trust to look it over before you buy. We have still continues to have problems with this vehicle. Now it rains in the car. The vapor barriers needed to be replicated in both doors and bumper brackets had to be replaces because the number came off when we went thru a car wash. Ughhhh if I could sell This piece of shit it would. read more

I bought a second used vehicle from this dealership, both times Archiel was my salesman. My first was a 2010 Acadia, I have not have any issues since I bought it more than 2 years ago. Most people go to buy a used car with the expectations that everything will be perfect, however if new vehicles fail the used ones should have the same or more negative expectations, mine so far has been great, I'm lucky that I can do my own maintenance and search for the times when things need to be done, no one fail so far. My second was a BMW X5, it had a few issues but I did not have any problems with the dealer, they did the right thing for me. I highly recommend this dealership and Archiel as your salesman. Cheers!! read more

The car I bought from Certified Car Center was clean, in great shape and I got a good price. The purchase process was seamless. There was a bit of trouble with the title that took a couple of months to resolve. But they were diliogent in fixing the issue. read more

I wanted to get a new car and I received great service once again. Despite COVID they were able to schedule an appointment and walked me through the lot. Was able to get one of the makes I was looking for and was able to get it at a reasonable price. Once again I left happy and satisfied. I'm one of those type of customers that will stay loyal as long as I get good customer service and I'm treated fairly. They weren't pushy and were willing to answer all my questions. It was another pleasant experience. read more

I purchased a vehicle with this company in June 2022. My salesperson Julio made promises about my warranty, a seal for my window, and to be responsive. I have over 20+ messages/calls that have gone unanswered. I tried to speak with the owner and other salespeople but no one cares. My window gets stuck coming down and the seals are broken. The car also needs additional repairs before it's able to pass emissions in Maryland. Buyer BEWARE. It's basically November 2022 and I'm still waiting. Beyond unprofessional. read more

Bought a car here and they charged 1000 more than the advertised price when it was all said and done. My fiancee wasnt paying attention to the details on the paperwork he was focused on the monthly payment, so that's his fault.... but these guys are very polite crooks. Not to mention that the car had major issues 45 days after we bought it, that bullshit free warranty they gave us conveniently did not cover the issues that were wrong. The mechanic told us these were long standing issues because of the condition of the parts but that the codes had been cleared from the car to stop the sensors and lights from going off. I would stay away! read more

Ok, so I came today (sunday) with the intent to buy a car. What a disappointment ! First, the young man that greeted me did not even come off the porch to talk to me, instead I had to look up at him and try to talk. Once he understood that I was going to have to finance the car he basically turned me off. That fact I was going to put down a sizable down payment ($2000 on a 6000 dollar car) made no difference. I felt like he did not want me there, and I was simply wasting his time. Sad part was I really wanted to buy a car. It was a guaranteed sale had he shown just a little interest. read more

This place is a total scam! My sister in law is waiting to hear back about her car and how there was a price discrepancy. She will be writing her own review as soon as she can get this resolved. I was very close to going to purchase a car this morning until she called me and now after reading all of the reviews below, I will be staying far far far away. read more

Amin. You are a master at running your dealership. I really appreciate you working with me on that small hiccup. Because of your dedication to your customers I will referring people your way. Thanks! read more

Worst customer service I've ever seen. The manager is awful and disrespectful. Not only he likes to make fun of customers but he recommends a low standard cars if you try to negotiate (he's very sarcastic). I would never recommend this untrustworthy dealership. Rude people with no customer service. Not even a hi or hello when you walk in. As if they're doing favor to you by just sitting there. Stay away at all cost unless you want to be ripped off. read more

I purchased a 2007 Cadillac DTS from Certified Car Center my sales person was Archie. He was very professional and helpful during the purchasing process. I had to get the car inspected in Maryland and it passed with no problem. I really appreciate the professionalism Certified Car Center. read more

Car buying made sssssooooooo easy!!!!! If you need a car and you want to deal with honest and caring people this is the place. My only intent was to price out some cars, but from their salesman, Nabi, to the finance guy, Hakim Amin, my husband and I, were treated with respect. Hakim even took the time to give us some invaluable money tips. A class act all the way. All in all, 1.5 hours was all it took!!! Highly recommended!!! read more

Certified Car Center - Ask for Hakim Amin or Nabi - Used Car Dealers Near Me - Fairfax, Virginia

I WISH I HAVE NEVER WALKED IN TO THEIR DOOR PLEASE READ THIS THOROUGHLY. DON'T COME TO THIS DEALERSHIP EVER BECAUSE THEY ONLY CARE ABOUT YOUR MONEY INSTEAD OF THE SAFETY AND QUALITY OF THE CAR THEY SOLD YOU. I really hate to express my angry feeling online but this time, I was really pissed off. Here's the thing. I bought my 2010 Subaru Forester there on Sep.30, I really love that car. However, I had to admit it was my fault to take Julio's word of not going to do the inspection before purchasing. He told me there was a 3-months warranties so I did not need to get an inspection for the car. What a fool I am. I actually bought his words. After test drive, I told him there was humming noise and he told me it was normal for old Subaru. Again, I believed it. Also, The Tire Pressure Monitor light kept going on after I bought it but at that time I thought it was low-fuel warning light. Once I got home, I read the user manual and found out it was tire pressure light. So I decided to take the car to Subaru Dealer to do a thorough inspection. Then my nightmare came. First, the tire pressure monitor was out of function, which costed me 200 bucks. Then, the humming sound was the left-rear wheel bearing malfunction which will lead to brakes severe problem and this cannot be covered by Warranty which costed $750. If you thought that was it, you were naive. Third, All the oil like engine oil went old and need to be replaced. Which cost me $800 to do the maintenance. Last, the oil leaks was the biggest problem which costed about $2400. The only luck I got was this might be partly covered by warranty. What a dumbass I was. And I was really confused how this dealership got such a high-rate review. I swear I have done lots of research before walking this Certified Cars Center's door. If you want spend money wisely and get a reliable car, please keep away from this dealer. I don't want any trouble, I don't want to look any trouble for anyone cause I am just a foreign student. And as a law student, I know exactly what does agreement of Waive mean. I don't expect this dealer respond to me or reimburse. But this dealer, and Julio, you really disappointed me. How can you told me this car was fine while looking me at my eyes. Of course I would take care of this Forester, it has problems, but it never lies, not like this dealer. I made a mistake not to go for an inspection, I made a mistake walking into your door. Maybe this was just my bad luck. But for others who want to find a reliable car, THIS DEALER WAS NOT THE PLACE TO GO TO. read more

Please read all these reviews before buying a car from this place. I also had a bad experience. Bought a car in May for my son to get around for school and sports. Nothing to expensive but I was hoping was reliable just for him. The car looked fairly good for a 17 y.o. with minor scapes and dents and sounded good but in less then a month was not. First of all it was missing a small compartment cover that they said they ordered. They said don't worry....to this day never got it and I've been getting the run around to get it. I've had to repair so much even though supposedly it was inspected so I don't know how it passed inspection. The sales person said they have a three month warranty special but that wasn't the case. I so regret getting this car that I may need to sell it and cut my losses before I'm out thousand of more dollars because I know something else will go wrong with the engine. The only reason they get a one is because they were very polite when I initially got there but I see now it was all a show. RUN!!!! read more

I would never purchase a car from this dealership. The car prices are very enticing, but the finance manager was extremely disrespectful. Buying a car should be exciting. Instead I was disrespected and talked to like I was a little child. They add on ridiculous fees and amenities and then say it's not in their control. I needed to be financed which made my situation a little different, but I still did not deserve what I went through. I will walk to work before I ever purchase from here. read more

Trade in & paid the difference for their automobile that liked in October 2020 , It's January 2021, still Certified car center, haven't received title of car for quote un quote from (the Auction dealer(ship) they keep claiming they've purchased the car . Certified car reps, started saying this from the first temporary plates expired the first month, they keep repeating saying same everyone I go back to renew temporary plates a d when I call to their office. It's very redundant!!! My advice , don't do business with them, Something is very fishy with that car dealership. read more

Let me begin by saying that the sales person I dealt with, was very responsive, honest, and truly wanted to close a deal. In fact, we did close a deal online and through phone calls and texts. Management, however, was terrible. They refused to believe I was working full-time, even after providing paystub's And a teachers contract. I had found a vehicle that I really liked and they had a fairly decent price. I had bought a train ticket to come up to Northern Virginia from my home in North Carolina to sign paperwork and pick up the vehicle. But management nixed the deal at the last minute, because they claimed in their own words, nobody would answer the phone at your school to verify you work there. Bottom, line management, and the bank that was financing my deal thought I was lying about being a teacher. Funny, I'm a retired teacher after a 38 year career and I had just started working at a small private school. Well, it's definitely their loss as 30 minutes after being told that they were turning me down because of employment. I was financed with a major bank here in North Carolina. Their loss. They'll lose business up there in the big DC area ... all I lost was having to spend all night on a train! read more

I purchased a car from these guys, my vehicle needed a wheel alignment, wheel balancing, cv joint repair, motor oil leak repair and was referred to a Sunoco station next door to them bc they have a affiliation. Sunoco did only a wheel alignment And after the alignment was completed, i was driving, THREE tires became flat and I had to be towed to a reputable dealer ship, there, i was told the alignment was done incorrectly at Sunoco. DON'T BUY A VEHICLE FROM THEM read more

Awesome service. Car still running good. Just got the first oil change based upon mileage. Mechanic said I had an excellent motor for a 2008 model. Trusted business, fair deals. read more

I purchased a car that was in pretty good shape, however, there was a clear issue with the starter (clicking sound during ignition). I committed to buy the car on the condition that the starter was fixed prior to sale. They agreed and sent the car to their "mechanic." Two days later the car was fixed and I was told the the starter was fine and that the problem was occurring elsewhere - definitely not the starter. I took them at their word and bought the car. Two months later (after very limited use) the car breaks down and, surprise surprise, it was due to a FAULTY STARTER. Not only was the starter faulty, but my mechanic said it was improperly installed, old, and had clearly been an issue for quite some time (many, many months). He describe it as a ticking time-bomb and was shocked when I told him that another mechanic had given it his approval two months ago. The cost of the new starter was $250 (not including labor) which I asked Certified Car Center to cover considering they had assured me the starter was fine two months ago. I considered this a fair compromise. His response: Not my problem, the starter must have gone bad after the sale. Have a good day. On the whole, this is not that big of an expense, but I was really put off by their customer service. They are totally untrustworthy and refuse to rectify the situation despite the fact that they screwed up, or worse yet flat out lied. People like them are what make buying a used car so nerve-wracking. Save yourself the stress and take your business elsewhere. read more

The EASIEST car buying experience I have ever had. Thank you Niko for your helpful advice and guiding us to our new car! read more

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I bought a car with them a few months ago- I went with them because the price was amazing and it ended up being a fairly simple/easy process of buying the car. The only issue I encountered was that the car needed a new axel (we noticed during test drive) but they had it fixed for us for free and then the car drove just fine. I am a woman in my 20s (and I brought my one year old daughter with me) and I didn't encounter any of the sexism that some of the other reviewers have mentioned below. The manager, in particular, was very kind to me and helped me feel at ease since it was my first time buying a car on my own. read more

Certified Car Center - My new car :) - Used Car Dealers Near Me - Fairfax, Virginia

Got a great VW passat a few months ago and the car is awesome shape and runs great no issues at all. It was fully loaded and the price was great for a 2012. Julio helped me with purchasing the car he was very professional and even followed up me a few weeks after I got the car to ask me how I was liking it. I would definitely buy a car from here again!!!! read more

Bought a vehicle here. Dealership printed us a signed sheet, saying they would go half-&-half on repairs if it didn't pass maryland state inspection. They would take it to there mechanics shop and have it fixed and bill us when its done. They were able to do everything promised. It did take a bit of time but everything was eventually completed. Thats all that matters. We worked with Julio and he was a big help to us on the car buying process. He didn't have to stick his neck out for us but he did. Note: We did have to go through 2 different purchased parts before it was completed. Everything got done what we asked for so no harm done. read more

During one of the recent snow days this winter we decided to purchase a winter "beater" to get around, and settled on a Volvo Cross Country XC70. We did an internet search on Cars.com and Certified Car Center came up with very competitive prices. We called to check on their stock - they had two Volvos on the lot - then drove over there and found a very busy dealership with lots of used cars on the lot. We were greeted by the gentleman, Francisco, that we had talked to on the phone. We test drove both Volvos solo for about an hour, then went inside to purchase one. The purchase was handled by the manager Amin, was pressure-free and very easy, and took about 20 minutes to complete. They mailed us our license plates a few days later. Overall we had a very straightforward, pain-free experience, and observed the dealer treating it's other customers, from all walks of life, respectfully. read more

Perfect service! The boss is also a good person! Very quality! Very professional! I'm satisfied with their car! I will recommend more of my friends! I'm satisfied! read more

I saw an add for a Mercedes, I was in the area and I decided to stop by to their place in Fairfax Virginia. They let me test drive the car, they were very courteous and did not pressure the purchase. I was there with my BMW but based on my past experience with official dealers I was very skeptic we could make a deal. ( My last experience a few years back I tried a trade in with dealer in Arlington, but they offered me 40% less than the value of my car and of course I left). They offered me ( to my surprise) a very fair value for my BMW and their processing charges were very minimal when compared to the last car I bought from an official dealer. I am quite satisfied. read more

AWFUL EXPERIENCE!!! NEVER COMING HERE AGAIN. SKEEZY DEALERSHIP. TL;DR: This dealership has MANY lemons on the lot. They know this and put minimal effort in maintaining their vehicles, (which is extra illogical since they overprice their vehicles so severely). Their "mechanic" is clearly either inexperienced or incompetent. If you consider shopping here, I would HEAVILY advise against it. Their cars look nice, but are dangerous money-suckers and its on you if you purchase one of them. They will NOT help you, under any circumstances, since they only care about making money-- not satisfying their customers. I wish I would've never wasted my money here. (PS, I drove multiple cars on that lot. Numerous had mechanical issues WHILE driving.) SITUATION: At first I was so glad about buying from here. I got a really cool Honda Accord coupe and was super excited about it. About a month after my purchase, the car started having oil issues. "Okay," I thought, at first. "An oil/filter change has to happen sometime." Though, I was told by my mechanic that whoever changed the oil last flooded the filter. I didn't think much of this at first, but then the SAME issue started recurring the next month. And then the next. And then the next, progressively getting worse and worse each time, no matter how much time and maintenance into it. Around this time, I also found out the car had previous severe damage that 1) was not reported to me and 2) was poorly repaired in the first place and would cost me extra to fix. So, basically, yeah... NOT "certified" at all. I contacted the dealership with my discoveries and they basically just said "Well, you bought the car 'as is' so that's all on you." Despite the fact that they had a lemon on their lot and assured me the car was in great condition. I went back a third time, after the oil issue got exponentially worse and I learned I'd have to pay $4000 in a preliminary step to fix the issue with the engine. This time, I went back with my past issues and wanted them to fix the car so I could get a new one from their lot. This was how I learned never to entertain a dealership who sold you a bad car in the first place. The manager, (on Saturday night) promised a loaner car while they repaired the faulty car they sold me. They were closed on Sunday, so we went back on Monday afternoon. First, they all of a sudden were out of loaners, having agreed to it the previous business day at closing (aka there was no reason for there not to be a loaner vehicle available). THEN, he "made an exception by loaning a car in their inventory." The kicker? On the loaner car, a 2010(ish?) Subaru SUV. the transmission was hardly functioning. When starting the car, the engine sounded like a rattle and it didn't last 2 blocks down the street before it started bogging down, rattling severely, and locking up on me. This car was exponentially more dangerous than the lemon they sold me in the first place! A deathtrap. (Also, it smelled like straight mildew. It was evident that it had been flooded in the past.) My father and I immediately returned to the dealership to get the SAFE car that we were promised. The owner refused and drove the car up the street, claiming that the car drove fine and he "would put his daughter in it with no issues". When we disputed this (obviously bs) claim, he just told me to use my fathers car, taking him away from his work. What sense does it make to put my disabled father in a dangerous, undrivable car? All because YOU lied and couldn't uphold YOUR promise?? If you could make an exception with a death trap, I don't understand why he couldn't make an exception with a healthy, safe car. How is a dealership (esp. one called "CERTIFIED car center") going to put you in a car that can hardly last a ride down the street? After they already sold you a lemon and failed to disclose issues with the vehicle? And promised they'd lend you a car while they corrected their mistake? Keep in mind, the barely-running new car was on inventory (aka ON SALE!!) They were going to sell that car to someone in that condition and tried to put me and my father in it, still refusing to acknowledge and fix their first transgression. read more