Correction... save yourself the headache. Be mindful and take pics of everything, your car, the…read moretemp tags, any receipts, etc.

I bought an Audi Q5 here in December and the car has been running well, Normally, at least with my…read morepast experience buying used cars at dealers, most dealers do any maintenance that is needed. 2 weeks after getting the car. My battery started to die. I looked at the battery in the car and it and a manufacture date code of 2012. My car is a 2012 Audi. So I had to spend over $400 for a new battery. While I was getting that done, I was told my front brake pads were very worn. I think it I was .3mm. So a month later I had to spend $1500 on new front breaks. The people were nice. My experience here was much better than that last dealer I bought a car from but yes I am disappointed that after spending over $11,000 for this car, I had to turn around and spend $2000 for battery and brakes. I am going to write them to see what they say but from reading other reviews on here where others have had the same problem, I am not expecting much. If I get any update from them, I will update my review.

The worst car buying experience ever. They sold us a car that had issues. Within 2 weeks, we went…read moreback 8 times because of trouble the car was giving us. The salesman was not honest about the condition of the car, and they even tried to make us pay for new tires. I would not recommend buying a car from this location.

Some talented con-artists here. Bought a used car from them and they conveniently had the back-up…read morecamera covered by a sheet of paper during the test drive, turned out to be a heavily scratched lens. Exterior looked good enough to me, but they failed to tell me that the roof-ditch molding was broken and superglued onto the roof. Body-work from a previous accident turned out to be cheap glue, and the body panels started to separate significantly over time. Also, the emergency key inside of my key fob isn't even cut for the car, and they never told me.

Dishonest, disorganized and unresponsive to Customers needs. Unfairly represented car that I…read morepurchased from them in january of twenty twenty four. Additionally, did not submit my GAP waiver warranty, leaving me now unprotected. In two weeks they haven't answered their phones nor have they responded to my text messages. I have now written to the owner with the hope of getting a response and resolution before having to get a lawyer. Stay away from these folks! Update: Phone disconnected now. Visited them; business now appears closed.Owner Eddie Saleh unresponsive.

WORST CAR BUYER EXPERIENCE EVER…read more.. Purchased a BMW X6 4 months ago and still do not have my tags. No one will return my calls. You call the office number, no one answers. Spoke to Eddie, the manager, who said he would help but now does not pick up my calls. Also, the vehicle was sold with a warranty. After taking delivery of the car, I learn it had been performance tuned and my warranty is voided. Eddie at Fairfax said they would give me $1k compensation for the issue but now no one returns my calls when I try to collect. Completely unprofessional and being a sales person myself, I can't image treating my customers this way.

excellent team they got me in and out and the car i needed and my financing was fast and easyread more

I arranged an interview with the person named Linda here. I told her what kind of vehicles I was…read morelooking at and what price range I was considering. However, I noticed that Linda only wrote and didn't understand what she was reading. For example, I mentioned that I was looking for cars under $10,000. If I tell you that the three cars Linda sent after what I mentioned are also within the $18,000 range, you will understand what I mean. Thank you. They are definitely trying to scam you and are certainly not interested in your requests; they are only trying to impose what they want on you. Please avoid places that lack professionalism like this.

Review for service only. My wife has taken her car there several times and always been happy with…read morethe service and they haven't tried to upsell her on unnecessary services or overcharge for items. They offered her a free loaner car when they weren't sure if she would be able to pick up the car same day which was greatly appreciated. Turns out we were able to get the car back same day which was convenient. The diagnostic fee to check the issue was a little annoying when you're already getting other services done, but they did credit the cost of the fee toward the repair that resolved the issue so it wasn't a big deal. So far so good on their service department and everyone was very friendly so let's hope they keep it up.

This review is for the service department only. In mid-December 2025, I scheduled an appointment…read morefor our family's 2013 CX-5 which had a faulty transmission drive sensor (which created a beeping sound when the car was in park). Also, the car felt unstable when it went over a bump. On the plus side, it's a brand new facility. Second, Briana was a helpful service advisor. Third, Safford Mazda Fairfax provides a free shuttle (Uber taxi) if you drop off the car for service and are going to a local destination (within 10 miles). On the minus side, there's a mandatory diagnostic fee of $199 (but it is credited toward repairs). Also, it can be slow during peak times. Repair work took about 4.5 hours (including the diagnostic report), but I was able to get work done at the office. Finally, it's expensive - but if you're replacing a Mazda part, there are no alternatives. Overall, it was a good experience.

Sam has helped me with many car needs, including alternator replacement, AC system evaluation, used…read morecar inspections, and towing. Working with Sam is a breath of fresh air compared to working with dealerships and other repair shops. Independent and reliable car experts can be difficult to find (yet very valuable to have) -- Sam is one of the very best. He gets my highest recommendation.

Had a great experience in buying a second hand Toyota Yaris here at CARS USA. Eventhough the car…read morewas only $5000, I have driven it all over the place and took a couple of trips to Florida with it and it has not failed me once. I am happy and will do business again here

I just purchased a used car here and had a fantastic experience. I was looking for a Honda Fit-…read morethey had 9- and I called ahead the day before and they had the two cars I was most interested in right in the front. The staff were really nice and let me look at them and test drive them with tons of time. Once I decided, I talked to Junior about pricing. They are very upfront about the costs, and post on the wall the additional dealer fee. There are no add on costs, no surprise "transaction" fees, no upsells for stupid things like nitrogen in your tires. They also don't negotiate on prices. That can be good or bad, just know in advance! Once we agreed on the price, Junior arranged the paperwork. In ten minutes he had everything set up. He made a folder with the forms I needed to bring to the DMV and specifically stated what each form was for. We were done pretty quickly! 1st Choice Auto Sales was a great place to buy a used car. The staff are honest, direct, and upfront about the vehicles. I wish all car buying was like this!

Really bad car buying experience. Other reviews praise the "no pressure" style of the sales people…read morehere and that is certainly true. There's no pressure. They barely recall that you exist. Meanwhile, other dealers where I showed interest were courting my business relentlessly. 1st Choice is a 90 minute drive (3 hour r/t) from me but I was willing to travel. I test drove their inventory of manuals: a Fiat, Yaris and CruzeEco. The six-speed CruzeEco was perfect except for a whistling under the hood and TPMS warning light. On August 5, assurances were made that these issues would be fixed in a day or two. Not wanting to lose the car, I placed a holding deposit on it. Even once I put down $500, it took literally weeks and many false promises of being done "this evening or the next day" before this car was roadworthy on August 20th. I asked if we would get a break on the $8,800 price because of the long wait, and sales person Junior replied, "Sorry, no." As relieved as I was to finally take the car into my possession, I was disappointed in the entire situation and the terrible customer service up to and including the day I bought it. When we came to pick it up, the car had 1/8 of a tank of gas, not even enough to make it home. I asked about this and Eddie took it to fuel up. The Eco (manual) holds about 11 gallons; here was a chance to demonstrate some gesture of good will. Hilariously he brought it back w 1/2 a tank. Couldn't even bring himself to send me off on full. Just TWO WEEKS after purchase, the check engine light popped on. My mechanic discovered oil splattered all over the engine, the compartment that holds the oil was nearly empty and the valve cap was busted. I reached out to 1st Choice, manager Eddie was of course useless. He said none of this was covered under the warranty, but suggested I bring the car to him anyway, for out-of-pocket repair, knowing it was a 90 minute trip and the car was in no condition to drive. He refused to take responsibility for selling me a damaged vehicle, implying too much time had passed. Again, I bought the car August 20. This was September 4. Not wanting to waste any more time / energy / money with 1st Choice Auto, I paid my mechanic $400 for the work. Looking back I see as soon as I settled on this car and was no longer actively shopping around, it put me in a terrible position. I needed a new commuter right away and SHOULD HAVE BOUGHT ELSEWHERE, but the non refundable $500 deposit and the continual promises kept me locked in, so for weeks I was scrambling to get myself and my kids around without a commuter, both before purchasing and then again when the Cruze was in the shop two weeks later. I do love this pretty little car (see pics). It is so fun to drive and gets great mpgs - hence the "ECO." But was it worth all the long wait, all the hassle and extra expense??? I guess I'm struggling to understand why it was put for sale if it wasn't ready to be sold and why it never felt like any kind of priority for them to sell this car to me. In retrospect, I realize I appreciate being treated as a valuable customer by other dealerships interested in earning my business. With 1st Choice Auto, it's kind of the reverse. And I would not recommend.

I took very good care of my 2019 stick-shift hatchback, inside and out, that was on its way out to…read morebe substituted by a more family-friendly vehicle. Low mileage too. Before selling, the car was generally clean and vacuumed, but not detailed. When I filed to sell the vehicle with CarMax online, I felt like the top-rated self-appraisal "like new" condition was the most accurate, even though there were the tiniest blemishes on the vehicle if you really looked for them. I was very happy to see that CarMax, after looking at the vehicle in-person, evidently agreed, since they told me they would buy it for the online appraisal estimate price. The process was very easy and straightforward.

Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.

Universal Auto Group primarily deals in high-end used European vehicles. I had an excellent…read moreexperience purchasing my 2024 Polestar 2. The car was clean, had low miles, and had been a lease return with one owner. This is a small business who's big on customer service. Though my vehicle purchase was modest compared to many of other cars, I was still treated as a valued customer. Chip was very knowledgeable about the market generally and this unique vehicle in particular. No hidden fees, no high-pressure sales tactics. No frills, just a family-owned establishment doing good business.

I recently just bout my 2nd vehicle from these honest good great folks...everyone there is very…read moreknowledgeable & their wealth of experience & honestly is greatly appreciated..the cars there are perfect!!