Correction... save yourself the headache. Be mindful and take pics of everything, your car, the…read moretemp tags, any receipts, etc.

I bought an Audi Q5 here in December and the car has been running well, Normally, at least with my…read morepast experience buying used cars at dealers, most dealers do any maintenance that is needed. 2 weeks after getting the car. My battery started to die. I looked at the battery in the car and it and a manufacture date code of 2012. My car is a 2012 Audi. So I had to spend over $400 for a new battery. While I was getting that done, I was told my front brake pads were very worn. I think it I was .3mm. So a month later I had to spend $1500 on new front breaks. The people were nice. My experience here was much better than that last dealer I bought a car from but yes I am disappointed that after spending over $11,000 for this car, I had to turn around and spend $2000 for battery and brakes. I am going to write them to see what they say but from reading other reviews on here where others have had the same problem, I am not expecting much. If I get any update from them, I will update my review.

The worst car buying experience ever. They sold us a car that had issues. Within 2 weeks, we went…read moreback 8 times because of trouble the car was giving us. The salesman was not honest about the condition of the car, and they even tried to make us pay for new tires. I would not recommend buying a car from this location.

Some talented con-artists here. Bought a used car from them and they conveniently had the back-up…read morecamera covered by a sheet of paper during the test drive, turned out to be a heavily scratched lens. Exterior looked good enough to me, but they failed to tell me that the roof-ditch molding was broken and superglued onto the roof. Body-work from a previous accident turned out to be cheap glue, and the body panels started to separate significantly over time. Also, the emergency key inside of my key fob isn't even cut for the car, and they never told me.

First time buying a used vehicle from a dealer. Sales rep, Min Park was super patient,…read moreprofessional, and accommodating through the entire process. I was allowed to test drive the car, and they answered pretty much any questions I had about a vehicle. They also are stationed right next to an auto mechanic shop, so I was able to get an inspection on the vehicle of my choice, with no extra hassle. Given how stressful a car purchase can be, I really couldn't have asked for a smoother, more pleasant experience. If I'm ever in need of another vehicle, I would absolutely buy from this dealer again.

Dishonest, disorganized and unresponsive to Customers needs. Unfairly represented car that I…read morepurchased from them in january of twenty twenty four. Additionally, did not submit my GAP waiver warranty, leaving me now unprotected. In two weeks they haven't answered their phones nor have they responded to my text messages. I have now written to the owner with the hope of getting a response and resolution before having to get a lawyer. Stay away from these folks! Update: Phone disconnected now. Visited them; business now appears closed.Owner Eddie Saleh unresponsive.

No creí que fueran unos estafadores en dicho lugar hoy jueves 12 de marzo adquirí un honda accord…read morecon ellos y sabiendo que la batería no servía mantuvieron el auto encendido todo el tiempo de papeleo y cuando llegué a mi casa e intenté volver a encenderlo no funcionó tuve que ir a comprar una nueva batería. Llame a ellos y me dijeron posiblemente sea la batería hubieras tomado las garantías. Pésimo lugar

1-Star Review -- Buyer Beware Misrepresentation, Repairs,…read moreand Significant Out-of-Pocket Costs I had an extremely stressful experience purchasing a Mercedes-Benz G-Wagon from Auto Buying Service. Prior to purchasing, I clearly and repeatedly stated that I did not want a used vehicle with major mechanical issues. I was assured multiple times that the vehicle was well maintained, previously owned by someone who "took great care of it," and that it only needed routine service and new tires. Within days of purchase, I took the vehicle to Mercedes-Benz of Alexandria for Service B. Their inspection revealed multiple serious mechanical issues, including a leaking rear main seal with a repair estimate of over $8,000, along with additional issues bringing the total estimated repairs to over $15,000. Although the vehicle was sold as-is, this is not buyer's remorse -- it is misrepresentation of the vehicle's condition at the time of sale. After significant back-and-forth, the dealership agreed to cover the rear main seal repair. However, I was still required to pay $2,000 out of pocket for that repair, on top of numerous serious mechanical issues such as: * Rear main seal failure * Tie rod replacement * Steering damper issues * Rear shark fin replacement * Brakes and rotors * Alignment * Additional mechanical concerns that should not surface so soon after purchase This entire process was exhausting and emotionally draining. Communication was delayed, defensive, and lacked transparency. At no point was there proactive accountability or full disclosure prior to the sale. Buying a vehicle at this price point should come with honesty and clear communication. Unfortunately, that was not my experience. I strongly recommend that potential buyers obtain an independent inspection BEFORE purchase and not rely solely on verbal assurances. This purchase turned into a financial and emotional nightmare, and I do not recommend this dealership.

Another Amazing car buying experience with Luke! This is the second car that I leased from Stafford…read moreMazda. Luke is the primary reason why I keep on coming back! He is extremely patient, exhibits product knowledge, and made my experience a smooth transition. Luke is loyal to his customers and always made me feel confident that I made the right decision. I will definitely be returning for my next car from Luke, thank you so much! Debra S.

Nice staff, but the experience felt like a bait and switch from the beginning. At first, they…read morewouldn't even provide the VIN, and when they finally did, it turned out to be a different vehicle than the one we had agreed on -- including a completely different interior color. They actually tried to convince me that a white interior was grey. Later, they asked for a deposit, which we agreed to, but then changed their mind. We had agreed on a specific vehicle and price, but the terms kept changing throughout the process. They refused to put the deal in writing because they didn't want me price shopping, which was a major red flag. Eventually, they came back with a different vehicle at a much higher price and refused to compromise. I spent several days trying to finalize a deal, only to have my time wasted. Based on my experience, they did not honor the pricing or vehicle they originally offered. Would have loved to buy a car from them.

Sam has helped me with many car needs, including alternator replacement, AC system evaluation, used…read morecar inspections, and towing. Working with Sam is a breath of fresh air compared to working with dealerships and other repair shops. Independent and reliable car experts can be difficult to find (yet very valuable to have) -- Sam is one of the very best. He gets my highest recommendation.

Had a great experience in buying a second hand Toyota Yaris here at CARS USA. Eventhough the car…read morewas only $5000, I have driven it all over the place and took a couple of trips to Florida with it and it has not failed me once. I am happy and will do business again here

I just purchased a used car here and had a fantastic experience. I was looking for a Honda Fit-…read morethey had 9- and I called ahead the day before and they had the two cars I was most interested in right in the front. The staff were really nice and let me look at them and test drive them with tons of time. Once I decided, I talked to Junior about pricing. They are very upfront about the costs, and post on the wall the additional dealer fee. There are no add on costs, no surprise "transaction" fees, no upsells for stupid things like nitrogen in your tires. They also don't negotiate on prices. That can be good or bad, just know in advance! Once we agreed on the price, Junior arranged the paperwork. In ten minutes he had everything set up. He made a folder with the forms I needed to bring to the DMV and specifically stated what each form was for. We were done pretty quickly! 1st Choice Auto Sales was a great place to buy a used car. The staff are honest, direct, and upfront about the vehicles. I wish all car buying was like this!

Really bad car buying experience. Other reviews praise the "no pressure" style of the sales people…read morehere and that is certainly true. There's no pressure. They barely recall that you exist. Meanwhile, other dealers where I showed interest were courting my business relentlessly. 1st Choice is a 90 minute drive (3 hour r/t) from me but I was willing to travel. I test drove their inventory of manuals: a Fiat, Yaris and CruzeEco. The six-speed CruzeEco was perfect except for a whistling under the hood and TPMS warning light. On August 5, assurances were made that these issues would be fixed in a day or two. Not wanting to lose the car, I placed a holding deposit on it. Even once I put down $500, it took literally weeks and many false promises of being done "this evening or the next day" before this car was roadworthy on August 20th. I asked if we would get a break on the $8,800 price because of the long wait, and sales person Junior replied, "Sorry, no." As relieved as I was to finally take the car into my possession, I was disappointed in the entire situation and the terrible customer service up to and including the day I bought it. When we came to pick it up, the car had 1/8 of a tank of gas, not even enough to make it home. I asked about this and Eddie took it to fuel up. The Eco (manual) holds about 11 gallons; here was a chance to demonstrate some gesture of good will. Hilariously he brought it back w 1/2 a tank. Couldn't even bring himself to send me off on full. Just TWO WEEKS after purchase, the check engine light popped on. My mechanic discovered oil splattered all over the engine, the compartment that holds the oil was nearly empty and the valve cap was busted. I reached out to 1st Choice, manager Eddie was of course useless. He said none of this was covered under the warranty, but suggested I bring the car to him anyway, for out-of-pocket repair, knowing it was a 90 minute trip and the car was in no condition to drive. He refused to take responsibility for selling me a damaged vehicle, implying too much time had passed. Again, I bought the car August 20. This was September 4. Not wanting to waste any more time / energy / money with 1st Choice Auto, I paid my mechanic $400 for the work. Looking back I see as soon as I settled on this car and was no longer actively shopping around, it put me in a terrible position. I needed a new commuter right away and SHOULD HAVE BOUGHT ELSEWHERE, but the non refundable $500 deposit and the continual promises kept me locked in, so for weeks I was scrambling to get myself and my kids around without a commuter, both before purchasing and then again when the Cruze was in the shop two weeks later. I do love this pretty little car (see pics). It is so fun to drive and gets great mpgs - hence the "ECO." But was it worth all the long wait, all the hassle and extra expense??? I guess I'm struggling to understand why it was put for sale if it wasn't ready to be sold and why it never felt like any kind of priority for them to sell this car to me. In retrospect, I realize I appreciate being treated as a valuable customer by other dealerships interested in earning my business. With 1st Choice Auto, it's kind of the reverse. And I would not recommend.

I am pretty upset…read more.. I was shopping online at carmax.com when I filtered my search by "Sport cars". You can imagine my disappointment when the first result is a Mazda Miata. Absolutely unacceptable. Fix your criteria Carmax.

Went in with a specific minivan in mind to purchase, and Kevin made the process so painless it…read moredidn't feel like I was buying a car! He was attentive, friendly, and thorough and had a very client-focused approach. Very impressed. If I ever need to make another used car purchase or refer a friend, Carmax at Dulles will receive my recommendation.

I recently just bout my 2nd vehicle from these honest good great folks...everyone there is very…read moreknowledgeable & their wealth of experience & honestly is greatly appreciated..the cars there are perfect!!

This will be my go to dealer for every car I ever buy from here on out. The outside is not…read moreglamorous, but that means you are not paying for expensive real estate and decorations. Cameron Hamedi is an excellent, experienced salesman. No pressure tactics, just insanely knowledgeable. You really should ask for him when you go. Jessica who did the paperwork is a star! Seriously, when do you ever say that about the person who processes your car loan? Do you remember who did your last loan? I will remember her fondly, until I buy our next car from them. She presented all the options and didn't waste our time with things that wouldn't apply to us. She also helped us get a great rate. This is a family owned business. Father and Son were an absolute pleasure. If they have the car you want, don't wait and don't be fooled by the outside. They will give you a fair price for the car, the trade-in all without the hassle that is now so common in the car buying experience. I highly recommend this dealership.