I texted Pete Pesqueria (Cermacoat) on 9/19/2019 explaining that I had an Eljer sink that had cracking and rust around the overflow hole, and sent him some pictures of the sink. He quoted me $350 for the repair and the refinish. I met Pete in Hermosa Beach at the Trader Joes parking lot and showed him the sink. I told him that part of the sink corner had chipped off was taped to the underside of the sink with blue painters' tape for reference, if needed.
Pete told me a story about how he was finding just the right blue color for an elderly lady that wanted her sink repaired. He showed me a bunch of pictures of the sink and said he found the exact color match. He said that he "had to do a really good job because she would tell everybody if he was not able to get just the right color". He worked hard to show me his credibility as a color specialist and his commitment to customer satisfaction.
He assured me he would compare color choices for a match in different lights because direct sunlight was totally different than indoor home lighting. He said that both he and his brother would look at my sink and mix a couple of test colors on the actual sink before it was refinished to get the closest match. He pulled out a few color cards to show me. I told him that I was not very good with colors, and that since this was his profession, I would leave it up to him to refinish the sink in the same color.
Pete told me that if he did not have the correct color match for my sink at his shop he would order the closest colors and adjust the color until he got it just right. He said he always had white in stock at his shop, but other colors would have to be ordered, which would take a week. I told him it sounded great. He said once he had the correct color match he would contact me to let me know and then refinish the sink.
On 9/30/2019, I texted Pete because I had not heard from him. He texted back that he was refinishing the sink that week, and he would contact me with delivery options soon.
On 10/07/2019 Pete texted me to ask if 10/10/19 was good to meet for delivery. I met him at the Manhattan Beach Target parking lot and gave him a check. The sink looked fine. You could tell that it had been sprayed with some sort of spray gun because it was not as smooth as the original finish but not a bad job.
On Saturday 10/12/2019 I placed the sink in the bathroom counter hole and noticed that the color was much different than the original sink's color and did not match the second sink in the counter. I also noticed that the sink refinished by Cermacoat still had the blue painters tape on the bottom holding the original paint chip from the sink. I took the chip off and placed it on the sink. It was completely different. The refinished sink color was much lighter than the original chip. I immediately took pictures of the sink with the chip on it to show the difference and sent them to Pete. I did not hear back from him so I texted him again on 10/14/2019. I asked him to call me or text me because I could not use the refinished sink because the color was wrong. It no longer matched the chip nor the other sink in the bathroom counter, originally a matching pair.
This time Pete responded saying, "Actually, it is very close to the original, not sure what your other sink color is".
I told him that I still had the original sink chip, and it didn't match the color of the refinished sink. I explained that it was shown in the photo I sent him, and again noted that the refinished sink was a different color than the original chip. This was on 10/14/2019, and there was no response from Pete.
On 10/15/2019 I texted him again and asked, "What can we do about this? This is not an acceptable color". Pete said 'when we met in the parking lot he wrote 'Sedona Beige / match to the existing color' on the receipt'. He said that he 'altered the final color to the best possible match'. I reminded him 'he said he would match the color for a true match by checking the color in different light'.
Pete texted back, "Where is the paint chip from?". I responded, "from the original sink before it was refinished". I reminded him that 'when I gave him the sink I told him that the paint chip was taped to the underside of the sink in case he needed it'. (Lucky for me it was still there to prove the color did not match the original sink color.) The pictures I sent him clearly showed that the color he refinished my sink did not match the original paint chip.
I again texted him, "What are we going to do about this color?". Pete never responded back.
Cermacoat's website says, "Satisfaction guaranteed", "Follow up inspection after every job", and "5 year written warranty". Clearly there is false advertising on the Cermacoat website.
Cermacoat has the worst customer service I have ever seen from a company that has been in business as long as they have. read more