We had Cerha Kitchen & Bath completely gut and renovate our master bathroom. If you are looking for the cliff notes version of this review: Overall the project did not meet our satisfaction as all the detail work at the end was sloppy, and unprofessional, and many corners were cut. We had other projects quoted that we hoped to use this team for again, but after the bathroom project, we will not hire them again.
We expected a much higher quality work from a group of contractors that spend their days on Kitchens and Bathrooms. Here are some of the issues that we have with our completed project:
- Cracked Caulk: Much of the caulk has already been cracked since the project completion (6 months ago). They didn't even take the time to make sure the surface they were caulking was clean before executing. This includes around the granite counter top. There are a whole bunch of particles in the caulk.
- Grout in shower: The color of the grout is inconsistent, the application is un-even and starting to crack. Especially lower in the shower there are more inconsistencies.
- Shower Floor: The tile on the floor of the shower is rippled causing water to pool around the corners of the shower pan. Additionally the same issues with the grout are present (color, thickness, etc.). The drain on the shower floor was also left without caulk to finish the edges where the tile had been cut.
- Paint: The paint job in the bathroom is horrible. They didn't take the time to fully apply an even coat of paint throughout the bathroom. There are areas that you can see the old paint color through. There are drip marks on walls, and in the corners of the walls and ceiling, they didn't even attempt to make it look good.
- Tile Floor: Again the tile on the floor of the bathroom is uneven and we even had to have them pull one and re-do because it was left loose. The grout is also poorly done. The entire bathroom floor is also 3/4 inch higher than the adjacent room because they didn't want to pull the old mortar board.
- Plumbing: One of the bathroom sinks leaked on first day of the project completion and we had to have them come back twice to repair. That same sink to this day has a frequent sewage smell. Also when we flush the toilet in the bathroom (or even in the bathroom on a floor below), we get hear a gurgle in the new tub in the master bath. Additionally, we had our plumbers come out for a routine inspection and they looked at the new bathroom. They expressed concerns with the installation of both sink faucets (gaskets were exposed from over tightening, drain pipe was lose under bathroom sink). Additionally, the bathtub would not heat up. My husband had to take apart the faucet and adjust the mixing valve which wasn't a huge deal but they clearly didn't check their work.
- Front Door: During the project work, our brand new storm door was damaged which we immediately brought to their attention and asked them to fix. It took several months for them to finally get a replacement door which was fine, but when they finally came to install the new door, they installed a defective door. The handle fell off the first time we opened it and the window didn't open. My husband ended up having to reinstall the original door that was damaged during their work as what they provided was in a worse condition.
Lastly I have to comment on the lack of professionalism. After completing the "final walk-though" of the bathroom and giving our final payment, we started to clean and move our personal belongings back into the room. It was at that time that we noticed a leak under one of the bathroom sinks. We immediately called Cerha to let them know and asked them to come take care of it immediately (after the price we paid for the project, this was completely unacceptable). The response we received was that the lead contractor had already gone home for the day, so we would need to wait until the following day for it to be resolved. We pushed back on this and told them it needed to be addressed the same day. After escalating through the company owner, we were able to get the contractor back to our house to fix the issue, but he proceeded to lecture me as if I was a child because "this wasn't a pressing issue." After having just paid them for the completion of this project, it was completely uncalled for to be talked to in this regard as the customer. Had I not been a female, this situation would have been handled differently I'm sure. It even took them two attempts over two different days to get the leak resolved. After this final interaction with Cerha, it was clear that we did not want to do business with them again. read more