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Ceramic Crafters

4.2 (5 reviews)
Closed • 7:30 am - 4:30 pm

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Floor & Decor - Stairs from right side

Floor & Decor

(3 reviews)

"A huge thank you to the team at Floor & Decor in Manassas, VA. Your staff especially Mr. Babak…read moreFarhadi and Mr. John Morsel " Your staff went above and beyond to assist me, and I'm very grateful for your knowledge, patience, and professionalism." "I appreciate the dedication and hard work of the staff at the Manassas Floor & Decor location. Thank you for making my experience a great one!" And also all the ladies went above and beyond to assist me, and I'm very grateful for your knowledge, patience, and professionalism." "I appreciate the dedication and hard work of the staff at the Manassas Floor & Decor location. Thank you for making my experience a great one!" Maryam Ansari

I went to Floor & Decor in Manassas, VA. Because I wanted to redo my entire home flooring…read more I am resident that has no experience in flooring installation, so I was relaying on their "expertise" to get the right material. So, I visited few times the store because wanted to get different perspectives from different people at Floor & Decor since I am not a floor expert. After talking to them, I asked them to order some Cap-A-Thread. Floor & Decor told me that there were no Cap-A-Thread that worked with my floor and that they recommended ordering some other product. I told them that I wanted to make sure that it was close to the color of the floor I was choosing and that it would not shorten the threads because I had been in houses that the threads had been shorten and people had fallen down the steps. I showed them pictures of the stairs from many angles, and told them that I was not going to replace the rails or spindles from the stair. They said that the product I was going to order would work. Since I believed them, I ordered the product and then ordered the flooring. When I got the stair threads, they would not work for my stairs. The manager said to cut the nose of my stair threads and mount the thread that they provided which had a nose. The installers said that that would not be a good idea because people put the most force on the nose and that would break and be dangerous. Also, since I was installing to the spindles, part of the thread would not have a nose. Customer Service from Floor & Decor said that he would send an installer to check and never heard back from him. I kept calling him for weeks and no answer. In the meantime, I started doing my own research talking to Cap-A-Thread, Home Depot and Lowes. There were several colors from Cap-A-Thread that would have been close enough to the floor material I ordered. Cap-A-Thread recommends in their website not to cut thread noses and mentioned that they have two type of nose caps to fit different width of noses. After talking to several installers, they said that they usually do not like Floor & Decor because the people that work there do not have the expertise in installation, so they leave people hanging with products that do not work for them. Looking at the reviews in this site, it seems that that is the case. The product is beautiful. However, after going to other places like Lowes and Home Depot, I would have gotten it from them as well and both of them had price match and they said that I could return anything that I did not need. If you want a dependable place that is there for you with right customer service, I recommend not using Floor & Decor. If you still want to do business from Floor & Decor, I recommend going with an installer to make sure you choose the right parts. Do not trust Floor & Decor recommendations. Below, I am including pictures of the thread that they sent, the pictures of the stairs I showed them before I ordered the threads, the Cap-A-Thread that I was originally requesting and colors that would have been close match to my floor. Tip for consumers: Pictures may not show how it will really look after installed Orders may take really long time to be completed (beyond timeframe provided) Personnel working in this place may not have installation expertise Many installers do not like to work with Floor & Decor Many customers have had bad experience with Floor & Decor. Search for reviews and complains to see them.

Everest Granite & Remodeling - Kitchen Remodel Fairfax VA

Everest Granite & Remodeling

(32 reviews)

There are not enough words to say how thrilled I am with this experience! Our kitchen was…read moresignature 1989, never updated. Everest completely updated the first level of our home. Their price was competitive & the quality of the work was impeccable! Bill & OJ are an incredible team. So beyond responsive & helpful. Along with the quality they delivered, the project was fast! I've heard so many horror stories of these projects going over estimated budget & timing. Bill & his team stayed within budget & beat the finish goal date! I will use this team in the future & refer to all my friends & family. Thank you Everest!

Bill, OJ, and the crew did a great job in what was a big project for us: completely remodeling our…read morekitchen, our master bath, and four other bathrooms. Bill was responsive from my initial outreach to him for the quote and he finished the project on schedule (and in line with budget). We've worked with numerous contractors before and Bill had several nice touches that we've never seen before, including inviting us to another project that he was working on to see certain finishes that we were thinking about using (the homeowners graciously endorsed Bill FYI) and then having a cleaning crew come for a deep clean once the project was completed. When in doubt, they asked questions rather than making assumptions and they offered their recommendations along the way. Very nice guys and very nice work.

Lowe's Home Improvement - Lowe's

Lowe's Home Improvement

(74 reviews)

$$

Alice, the customer service lady working at the Return and Pickup service area, goes beyond…read morecourtesy, friendliness and doing her job well at Lowe's. I went in Lowe's to pick up a robot vacuum I had ordered online. It was a Christmas gift to my aging mother. The weather that day was pouring down rain and windy. I was worried about the appearance of the gift if it got too wet so I asked her if they had a shopping bag to protect from the rain. She said the robovac won't fit a regular sales bag but maybe a trash bag she had. It was about the size of a kitchen trash bag but wouldn't fit. She knew the weather outside was bad and I had told her it was a gift to my mother. Alice then looked and found a large plastic leaf bag. It fit luckily, thanks Alice. This kind of individual service and attention is rare nowadays but lucky for Lowe's and it's customers, they have Alice in Returns and Pickups.

If I could give no stars... I will never shop at Lowe's…read moreagain. I paid $500 for installation service to have exterior lights installed at my home. After five months of calling installation services AND going into the store asking for help (and them having me call another number), I finally asked for a refund. They wanted me to sign an NDA in order to get my refund. I told them they had not conducted any service, so I wasn't signing anything. I simply wanted my money back for the installation. After a year, hours upon hours in the store and on the phone asking for help, I have gotten nothing but the run-around from Lowe's. They took my $500 and ran. And no one in the Lowe's organization has been of any help to get this resolved for me.

LG General Contracting - S

LG General Contracting

(17 reviews)

I reached out to Leo based on his amazing Yelp reviews. We needed help putting our house together…read moreafter discovering mold in our kitchen and basement areas. He arrived on time to our first appointment and listened to every part of the project. Leo then provided an accurate and easy to understand quote by his deadline. When the work began his crew arrived on time and Leo was there to introduce me to his team. He walked through and confirmed details with the onsite project manager. During the week, the project went really smooth. His project manager would let me know the progress of the project each day. They were open to our questions and adjustments. They also offered their opinions on where we should place or move lights, which paint to use, etc. Not only did Leo and his team finish the job on time, they did an excellent job. It is so nice to have our home feel like a home again!

Hiring this contractor the second time, unfortunately, was not a pleasant experience as the first…read moretime. The project was for an entire bath renovation. He couldn't seem to figure out the correct size for the pull out shower door. Ordered and returned 3 times! Blaming me after the third try for ordering the incorrect size when I just relied on the measurements he provided! He wanted to order another shower door again but it seemed ridiculous at that point. I ended up hiring someone else and costing me more money to finish the project.

Ceramic Crafters - flooring - Updated May 2026

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