We had an outage about 7 weeks ago. Since that time we have experienced constant up and down with service. And when I say constant, I mean it changes every few minutes. I'm working at home due to Covid and can't afford this grief. I've spent numerous hours in the queue, waiting to speak to a CSR, and they make you run through the same process. Technicians have been out numerous times to only put a band-aid on the problem, then when they leave, back to the same problem. It's not just me, all our neighbors are experiencing the same problem. We are told that the station we are all connected to needs to be replaced with more updated equipment, but CenturyLink won't spend the money, they won't do what it takes to keep us up and running. How can they charge for a service that doesn't work??? I've started making complaints to other entities. Hoping someone will help us.
If you can avoid going to CenturyLink for your internet service, please do. Save yourself the grief! I've read many Facebook comments and other reviews, and it seems to be the same story everywhere. read more
