I was a customer migrating from a competing service... Intent on making the switch to Verizon. I…read moredropped in (11.05.21) at a nearby store in Pleasant Prairie, WI - eager to make a service change and upgrade my current phone. I even made reference to this with the reps (An EASY Sale) as I entered the store... Only they gave me the impression they didn't care and appeared more concerned about the time on the clock. Okay fine... I'll take my business to another Verizon store, which I did the following (11.06.21) day. Once again, I entered the store eager to get the newest iphone and improved cellular service. So, I sat with a rep 'Nathen' and after roughly 30 minutes I left with a handwritten scrap piece of paper with my order number, a description of what I would receive and, the sales reps name and number. His instructions were to simply monitor my email and track my order, they would follow up with me once it arrived. Moving forward, I received one email which only read the order was "Shipped" under the status. I checked multiple times a day for over a month before finally calling the rep (12.12.21) to get a personal update. Well, he never answered his phone and his vm did not accept messages as, it indicated it was full. So, I called the store and spoke directly with one of the reps. This rep 'Nick' indicated to me that my phone was delivered but nobody in the store knows what happened to it. He told me this has never ever happened before and will investigate further and call me back... Never received that call. I called back (12.15.21)... asked to speak with the store manager. Representative that answered 'Anthony' told me they did not have an active manager in the store but he could help. After giving him all of the particulars... He told me the order & tracking numbers indicated it was delivered there but nobody there could speak for it or locate it but, he assured me he would get me answers but first he needed to consult with management and the other associates. I replied, "That's what the previous rep told me and I never received a follow-up. Anthony responded, "I guarantee you I will personally call you back within 2 hours," Lmao - Guarantee WHAT? SO... I was about to call it quits with ever doing business with Verizon again! However, my girlfriend continued to urge me to visit another store near her and give this Charlie a chance... There was a little distance between this store and my home however, she insisted he would resolve the issue and present me with a great deal as Charlie had done for both her and her mother. She even called him in advance and shared my experiences with the two previous Verizon stores. Without hesitation, Charlie exercised his resources and expedited the exact phone I had previously ordered to his store in just a couple of days. Whatsmore, upon meeting Charlie Pullara... his innate sense of personal attention and customer care is exceptional. Also, with Charlie it isn't some fake sales pitch his personality is completely organic. He managed to deliver in short time the phone I wanted, was thoughtful in listening to questions and concerns and even apologized for the bad experiences I had with the other store locations. Thanks Charlie... You've restored my faith in humanity. A+

Milton was exceptional!! He is very knowledgeable and was able to efficiently and quickly assist…read moreme both over the phone and when I came into the store to complete the transaction! Did not feel like it was a pressure sales situation- he listened to the issue and gave solid, cost effective options to fit the needs. Thank you, Milton! Store was nice - very clean and organized. Convenient location with ample parking and good access on and off busy highway 20.

They charge 5$ cash for bill pay because the employees don't receive enough hourly. There is no…read morebill pay kiosk so they make you wait 2 hours to pay your bill in cash.

I'm honestly so disgusted with this company as a whole. They have been completely useless for the…read morelast week. First they take the payment out a day before expected and immediately cancel auto-pay when it overdrafts. Was supposed to get paid the day it was scheduled to come out but even after transferring money, resetting up auto-pay and even confirming with 2 different customer service people that everything would be fine they STILL SHUT OFF THE PHONE SERVICE ANYWAY. Decided to just switch companies since contract was up and they clearly didn't want the money but apparently they never unlocked the phone when it was paid for and now it's been a week of calling them everyday and no one seems to know how to do their stupid job and despite tons of promises they seem incapable of actually caring. This company don't care about their customers at all. They're scammers who will sell you a phone and then permanantly lock it so you can't go to anyone else but their system is too screwed up to even take your payment when you do try to stick with them. Seriously they're full of crap and no one should ever buy their service.

After 4 years with t-mobile the inexcusably bad service yesterday at this store led me to request…read moremy transfer pin so that I could purchase three new phones and service at a nearby competitor. These folks have absolutely no respect for the customer, top to bottom and at all points in between.

Mike at the Racine WI Store off Green Bay Rd is the best. I have gone there a few times for…read moreinformation on my phone and how to fix things. He has gone above and beyond each time. Walking me through a set up to helping me retrieve things I've lost or didn't understand how to use and what to do with the information once gained. Always has a smile. Very considerate and listens to your questions and concerns. Greatly Appreciate The Fantastic Customer Service. Thank you Mike.